NewRoads Mazda

Excellent Costumer Service. Truly good people, friendly and helpful! That is a major reason why I purchased my new vehicle at Mazda. They addressed my needs and requests with a smile and a dedicated and po and helpful! That is a major reason why I purchased my new vehicle at Mazda. They addressed my needs and requests with a smile and a dedicated and positive attitude! Nicole, Robert, Chantel, just to name a few important people that helped me, all made my experience positive. Thank you, and please do not change! Truly professional! More

Excellent service today. All areas of concern solved. Great customer service. I expect to pay premium prices at a dealership, and could not believe this was not true at all today. Great customer service. I expect to pay premium prices at a dealership, and could not believe this was not true at all today. More

We have visited several car dealers over the last few days and met several salespeople. Our salesman Eddie was a true pro. The receptionist was very pleasant also. days and met several salespeople. Our salesman Eddie was a true pro. The receptionist was very pleasant also. More

Excellent customer service!!!! Highly recommend Newmarket Mazda. Thanks for the awesome test drive experience. Nicole was really great with explaining the Mazda 6 features etc. and Robert was so helpful with Mazda. Thanks for the awesome test drive experience. Nicole was really great with explaining the Mazda 6 features etc. and Robert was so helpful with explaining the price breakdown for us. Thank you both very much. A special thanks to Hovig as well. Even though we didn't meet face to face but you were great with answering all our questions via email and providing us with useful info. Thanks Hovig! More

Staff was friendly and very helpful. They addressed any concerns we had. Would recommend anyone looking for a vehicle to visit New Roads Mazda. Thanks concerns we had. Would recommend anyone looking for a vehicle to visit New Roads Mazda. Thanks More

Good Overall Experience. My first encounter was with Curtis, who explained things to me pretty nicely. Then i connected with Chantel for the paperwork & Aaron for overall handover of the car & everythin Curtis, who explained things to me pretty nicely. Then i connected with Chantel for the paperwork & Aaron for overall handover of the car & everything else, he was amazing ! Great customer service. Very cooperating & understanding. More

All the people at New Roads Mazda Newmarket were great to deal with. Making my trade in and new car purchase, easy and stress free. Thank you Melissa and Roy deal with. Making my trade in and new car purchase, easy and stress free. Thank you Melissa and Roy More

I’ve been to multiple dealerships throughout my life and must say- the service advisor at New Roads Mazda in NewMarket has no ethics. I went in for an oil change July 22,2020(covid time)and was told by the must say- the service advisor at New Roads Mazda in NewMarket has no ethics. I went in for an oil change July 22,2020(covid time)and was told by the them, anything extra someone will call your cell. I waited patiently in their waiting room where they have a tarp separating the rooms. Soon to my discovery, they charged me for a oil screw ($12) that 9 times out of 10, their mechanic stripped. Nonetheless, I didn’t expect to pay for it until Eric told me yes it’ll be $12. From a $60 oil change, cost me $88. The problem is they should have called me and told me this 20% charge before it was a surprise. As a new resident in that area, Never again will I go back there and that advisor, Eric should receive better customer service training. He gives all service advisors a bad name! Very Sleazy! More

Very good overall experience. Both Warren and Aaron answered all our questions and conducted business in a welcoming and professional manner. We would definitely recommend Newmarket Mazda to anyone loo answered all our questions and conducted business in a welcoming and professional manner. We would definitely recommend Newmarket Mazda to anyone looking for a new car. More