NewRoads Mazda

Great service and very friendly, helpful and Knowles able staff. This was my third car from this dealership and I’m sure I’ll be returning in the future. staff. This was my third car from this dealership and I’m sure I’ll be returning in the future. More

Great experience purchasing my cx70. Ian Bellis was fantastic to daal with. Very knowledgable informative and was a smooth sale with him. Would recommend him 100% Ian Bellis was fantastic to daal with. Very knowledgable informative and was a smooth sale with him. Would recommend him 100% More

This dealership does not honour verbal agreements. My best friend's mother-in-law was about to return a leased vehicle that I was interested in purchasing. I contacted Robert Rubin, a New Roads Mazd My best friend's mother-in-law was about to return a leased vehicle that I was interested in purchasing. I contacted Robert Rubin, a New Roads Mazda Sales Rep, and made him an offer. I was completely upfront with him and said that I had two options: 1) I could contact the lessee (whom I have known for 30 years. I was their only daughter's best man for her wedding) and ask them to purchase the vehicle for the buy out. I would then purchase the SUV from them, incurring the taxes twice. 2) I offered Robert $1,000 to allow the lessee to return the SUV to them, and then NR Mazda signs it over to me for the buy out price. NR Mazda would also get the profit from doing the safety. This would less headache for the lessee, NR Mazda makes a grand plus safety, and I only pay taxes once. Everyone wins! Robert agreed, and told me to send my DL to them for the paperwork. I reconfirmed that we had a firm deal, and he reconfirmed it was a firm deal, and told me the buyout price that I would have to pay to the penny. Robert contacted me to say that he was going on vacation, and to follow up with the GM, Curtis Biggs to process the paperwork. Curtis waited until the vehicle was returned, then told me that he would not sell it to me for the buy out, but he would give me first right of refusal once he had it evaluated for "market price". The original buy out price was $15,223. Curtis offered me a "market price" of $19,341, plus $1,000, plus safety costing $1,770. Curtis's main point justifying his decision to not give it to me at the original price was that the lessee was not aware that I was going to buy the vehicle from NR Mazda. So what? Obviously they would not. I was talking to their son in law. I made an agreement with NR Mazda in order to not require the involvement of the lessee and to make it the least headache possible for them. There was no need to involve them if NR Mazda upheld their end of the agreement. I do not recommend that you deal with businesses that 1) renege on agreements, and 2) wait until your other options expire before telling you that they are not upholding their end of an agreement. Bryan Gyene More