NewRoads Mazda

I had excellent sales experience Sergei, he was kind,very enthusiastic and knowledgeable about the product he was selling, I absolutely enjoy my cx30 and would highly recommend the Newroads Mazda sales team enthusiastic and knowledgeable about the product he was selling, I absolutely enjoy my cx30 and would highly recommend the Newroads Mazda sales team to anyone looking to buy a reliable used vehicle More

🌟 Think ♾️ times when you decide to buy a car from here! !! Heads up: ♨️ Your patience will be utterly shattered. ♨️ Careful about everything. They change things after you sign it. Never compromise !! Heads up: ♨️ Your patience will be utterly shattered. ♨️ Careful about everything. They change things after you sign it. Never compromise on what you just find out or feel towards. ♨️ Careful about the mileage on your car; it may be test driven even after you put a deposit on it. ♨️ Careful about the paints and the coatings of the car. ♨️ Careful about the compromise you are going to make. ❤️ my review if it is helpful to you and help others to avoid being betrayed and cheated What I had: ⭐️ Promised 100km mileage on the car, written on the terms 🔥 Notified 300km 1 day before delivery 🔥 Told this is common because of the inventory shortage 🔥 Lectured on any car under 300km can be sold as brand new car 🔥 Told reporting to OMVIC would avail me nothing ⭐️ Promised a new car 🔥 Notified a deep scratch 1 day before delivery 🔥 Told this is common before delivery 🔥 It's just going to cost you a day or two 🔥 Still 100% new, still prestine What I felt: First conversation was about why you are compelled to accept this car as a new car and you feelings about this car does not matter because you are buying it. It is very likely that this car kept being driven after the deposit was placed, otherwise it wouldn't go from 100km to 300km in a week for delivery. I decided to back out of the deal because I would never get what I wanted, but was threatened loosing the deposit and further extra charges if I don't make a compromise. I was promised to be reach out to in a few minutes if they can purchase another same car from other local dealers. But I wasted another day with them. Lots of promises are given, none of them were as promised. I will fight back to get my deposit back, not going to be held accountable for their mistakes, their lies, their false promises, the time they costed me, the awful feelings they gave me, and the threats I have been experiencing. It's unfair to be disregarded in the promise land, filled with false hope and disillusionment. I don't care what it takes to fight back and voice out, even if I need to hold a placard at the curb with a voice amplifier. More

Susan was very polite and went out of her way to give us what we needed to know even on her day off what we needed to know even on her day off More

Sergei Was helpful when choosing a car for my gf Nicole. He was enthusiastic, kind, and knowledgeable when it came to the car Nicole wanted. He pulled some strings, fixed up her contract and pulled through He was enthusiastic, kind, and knowledgeable when it came to the car Nicole wanted. He pulled some strings, fixed up her contract and pulled through for her. We appreciate his help and will definitely come back when we are ready for another Mazda More

Great car, bought for my wife to replace her subaru, the sales experierence was great this time, walked out trying to buy a used car 2 yrs earlier. The issue I have is with service and the constant up sel sales experierence was great this time, walked out trying to buy a used car 2 yrs earlier. The issue I have is with service and the constant up selling, my wife went for regular scheduled service, they tried to talk her into "maintenace service" @ $450.00, fast forward to 20k service and now the car needs front brakes to the tune of $1000.00, had we done the "maintenance service" quote "they might have been able to go to bat for us" to have the brakes covered under warranty, no such luck now. Since when do brakes only last less than 20k km? They typically last 50k minimum and I have a 2017 jetta that still has it factory brakes at 104k km. Be very carefull when having any service done at this dealership, i/we will NEVER ever go back there for service. More

Purchased a used car after seeing it on CarGurus. Dealt with Eddie and it was seamless. Was able to pay cash without a markup, because that hardly seems fair, and got a good deal on a 2 year warrant Dealt with Eddie and it was seamless. Was able to pay cash without a markup, because that hardly seems fair, and got a good deal on a 2 year warranty. Would definitely return. More

I will never buy a vehicle from new roads ever. The sales rep we had was incredible.(Eddie Giancola). The problem we had, is that you have to pay more when you pay cash! I find it ironic that someo The sales rep we had was incredible.(Eddie Giancola). The problem we had, is that you have to pay more when you pay cash! I find it ironic that someone with a lot of cash can go around and buy up all these dealerships and then play this game, but as long as I am alive, cash will always be king. If you are going to charge me more for handing you a fistful of money day one, you will not never get my business. More

This is the second Mazda we’ve purchased from Chris is 4 months, both times he’s been amazing to work with, he’s answered all our questions and has never put any pressure on us to buy from him. If you’re lo months, both times he’s been amazing to work with, he’s answered all our questions and has never put any pressure on us to buy from him. If you’re looking to get a new Mazda I can’t recommend Chris enough! More

Easy to deal with. Susan my sales person was very knowledgeable about the product.Also very helpful with the paperwork Susan my sales person was very knowledgeable about the product.Also very helpful with the paperwork More