NewRoads Mazda

Lorenz was awesome with helping me get my new Mazda 3. Super nice and very helpful, really took the time to show me around the car and how everything works. Super nice and very helpful, really took the time to show me around the car and how everything works. More

Great Service I want to thank Cecily for the amazing service that she continually provides to me and my husband. We continue to buy our cars from Mazda because of I want to thank Cecily for the amazing service that she continually provides to me and my husband. We continue to buy our cars from Mazda because of the service that we receive. I can contact Cecily to schedule an appointment and she wants to know what is convenient for me and not vice versa. I am always welcomed with a smiling face. I have never had an unpleasant experience and many thanks for that! More

Great customer service. Fabian was very well informed on the CX-5 that we test drove. He pointed out many of the safety features for the car, and provided some good feedback on the CX-30. We appreciate Fabi the CX-5 that we test drove. He pointed out many of the safety features for the car, and provided some good feedback on the CX-30. We appreciate Fabian's input. More

Great service, as always. I always know what I'm coming in for with no surprises. Everyone there is friendly and the services never take too long! in for with no surprises. Everyone there is friendly and the services never take too long! More

Amazing service! Our sales representative, Lorenz, did everything he could to help us get the best deal possible and he was always on top of every step. Really happy! everything he could to help us get the best deal possible and he was always on top of every step. Really happy! More

UNDERSTANDING & FAIR WITH LAST MINUTE SERVICE REQUEST EARLIER TODAY I WAS AT NEWROADS MAZDA IN NEWMARKET. I WOULD LIKE TO MENTION HOW PLEASED I WAS WITH THEIR ASSISTANCE WITH MY 15 YEAR OLD MPV. SUSPEC EARLIER TODAY I WAS AT NEWROADS MAZDA IN NEWMARKET. I WOULD LIKE TO MENTION HOW PLEASED I WAS WITH THEIR ASSISTANCE WITH MY 15 YEAR OLD MPV. SUSPECTING SOMETHING REQUIRED ATTENTION, I ARRIVED AT THE DEALERSHIP & REQUESTED A LOOK - SEE BY THEIR TECHNICIAN. NOT HAVING AN APPOINTMENT, THEY WERE ABLE TO ACCOMMODATE ME IN SHORT NOTICE NOTWITHSTANDING THEIR BUSY SCHEDULE. SUBSEQUENT TO THIS I HAD SOME ENQUIRES ABOUT THE SERVICE & THE COST ASSOCIATED WITH THIS. I WAS QUICKLY REFERRED TO THE SERVICE MANAGER, PIERRE. HE WAS EXTREMELY POLITE, ACCOMMODATING & EXPLAINED VARIOUS PROCEDURES WITH PATIENCE. IN FACT ALL INTERACTION WITH THE SERVICE STAFF (THANK YOU EMILY) WAS EXTREMELY PLEASANT. BEING A MAZDA OWNER FOR OVER 15 YEARS, (AND OTHER BRANDS FOR 15 YEARS PRIOR TO THAT) I HAVE CHANCED TO DEAL WITH MANY DEALERSHIPS & A NUMBER OF PRIVATE SERVICE STATIONS, NEWROADS MAZDA IS AMONG THE MOST PROFESSIONAL, HELPFUL AND FRIENDLIEST I HAVE DEALT WITH. PLEASE ACCEPT MY CONGRATULATIONS ON BEING A DEALERSHIP THAT IS AN OUTSTANDING AMBASSADOR FOR THE MAZDA BRAND. WHILE I LIVE FAR FROM THIS DEALERSHIP, I WOULD NOT HESITATE TO RECOMMEND THEM HIGHLY & AM LIKELY TO PATRONIZE THEM AT SOME FUTURE TIME. More

Booked 2 weeks in advance for winter tire change.Got a text in the morning reminding .Got a voicemail at 3pm saying my appointment for 7 :30 am the next day would have to be rescheduled to another day..I text in the morning reminding .Got a voicemail at 3pm saying my appointment for 7 :30 am the next day would have to be rescheduled to another day..I was going away next day so I called Richmond Hill and booked More

Cecil and team.... The sales team lead by Gary Ishi are extremely knowledgeable and easy to deal with. Very active listening, straight to the point, no hassle, and extre The sales team lead by Gary Ishi are extremely knowledgeable and easy to deal with. Very active listening, straight to the point, no hassle, and extremely fair. I have bought a number of vehicles from Gary and his team, for both myself and my family and have never been disappointed. Katherine on the Financial Services team was friendly, polite, knew her material, and listened to my needs....i.e. did not push. Warren in sales was energetic, friendly, and attentive, without being having your typical sales oriented demeanor...i.e. he treated you like you belonged, irregardless of a deal or not... . In regards to the few negative comments I have read re service, I have a always had great service from Cecil and team.....technicians are approachable, service is well explained and options always provided.....you pay the expected dealer premium for the service but I have never been disappointed in the customer experience or the quality of work, the first time. . Overall a fantastic experience, again, dealing with the team at New Roads Mazda.... Bill More

Way to break the stereotype guys!!! We had just written off our vehicle and we were in dire need of a car. Mazda has been long on our minds so we decided to stop by at our local Mazda st We had just written off our vehicle and we were in dire need of a car. Mazda has been long on our minds so we decided to stop by at our local Mazda store (NewRoads Mazda). We have not purchased a car in over 5 years so we were a little hesitant going in but the team at Mazda was just phenomenal. From reception to the delivery it was all great. The sales person Loren really assisted us with compassion and sincerity, the finance person I believe Brendon and Katie were just a cut above in dealings. Overall we left the place very happy and satisfied. More

Fast, efficient and fair It was our first time at New Roads Mazda for service. We were greeted by Emily who was just a pleasure to deal with, we were booked for an oil change It was our first time at New Roads Mazda for service. We were greeted by Emily who was just a pleasure to deal with, we were booked for an oil change but we also noticed a strange sound coming from our front end the day we drove to the dealership. The repair needed few hours to repair, the team was kind enough to get a car to drive. We were unable to return the same day to pick up our car but the team at NewRoads Mazda never made any fuss about our late return. Instead when we did pick up our car the next day it was also cleaned and vacuumed. Thank you New Roads Mazda team, we are grateful and we look forward to coming back. More