NewRoads Chrysler Dodge Jeep

Frustratingly Horrible Service Experience I had a great experience right up to the point I picked up my new 2014 Dodge Caravan. I had it back in the dealership within 30 mins of taking deliver I had a great experience right up to the point I picked up my new 2014 Dodge Caravan. I had it back in the dealership within 30 mins of taking delivery. It has been back 6 more times for the same issue, in 3 months. I've escalated my issues to the service manager, the general manager, the owner and Chrysler Canada customer service Vehicle currently in the dealership for the past 6 days. I have yet to get a phone call from anyone on the status of replacing the vehicle or fixing it correctly. Frustrating/horrible experience all around. Really enjoy the vehicle when it works correctly. Still less than 1,100 kms on it and most of those driven by the staff at the dealership. We haven't even been able to take it farther than a few blocks in 3 months without an issue. All we wanted was a working, dependable vehicle for our 3 kids. We have never come close to that. More

Dodge of My Dreams Peter was the most amazing sales person. He listened to my needs and wants and within minutes he located a vehicle to suit me. After taking the 2014 Peter was the most amazing sales person. He listened to my needs and wants and within minutes he located a vehicle to suit me. After taking the 2014 Dodge 1500 Ram STX, I was sold. I had found the Dodge of my dreams. Peter took the time to explain warranties, financing and customizing for that vehicle which would fit my personal and professional needs. Thanks Peter, I love my new truck. More

Great deal and an awesome drive! Was in the market for a new pick up truck with a list of three dealerships to check out. Met Felix and never made it to the other two! Felix was a str Was in the market for a new pick up truck with a list of three dealerships to check out. Met Felix and never made it to the other two! Felix was a straight shooter; knowledgeable and provided us with direct answers we were looking for and in the end an awesome deal on a beautiful truck! Thanks Felix! Barb & Tom Clement More

Great experience purchasing my Jeep Grand Cherokee Limit2014 I searched thoroughly for the Jeep Grand Cherokee Limited 2014. I went through a few dealerships, talked to many sales associates, and by far Neil Sch I searched thoroughly for the Jeep Grand Cherokee Limited 2014. I went through a few dealerships, talked to many sales associates, and by far Neil Schwab was the best. I was able to reach Neil at all hours of the day for inquiries and any question was answered with a quick, thorough, and very knowledgable answer. The experience was hassle free and the dealership accommodated my particular situation with professionalism. I would reccomend this dealership with anyone and wouldn't hesitate to deal with Neil and MacIver again. Great experience. More

first vehicle purchase experience I just purchase my first new vehicle from maciver... the service in the sales department with Felix and Randy was great... I am very pleased with th I just purchase my first new vehicle from maciver... the service in the sales department with Felix and Randy was great... I am very pleased with the customer service and honesty I received. Seemed as though he went over and above to help me get my purchase in a good time Thank you More

Happily driving a new truck So I bought my first truck from this dealership and was very impressed with the customer service. Neil Schwab was amazing and very informative - he h So I bought my first truck from this dealership and was very impressed with the customer service. Neil Schwab was amazing and very informative - he had answers to all my questions. He kept in touch even after I had picked up the truck, making sure everything was good and I was happy with the truck. Of course I would highly recommend Neil to anyone who wants to buy a Dodge/Jeep/Chrysler More

Exceptional Service! By far the best experience we have ever had purchasing a new vehicle. Dale was great to deal with and ensured that we got the vehicle that best suite By far the best experience we have ever had purchasing a new vehicle. Dale was great to deal with and ensured that we got the vehicle that best suited our needs. More

straightforward and candid I knew exactly the van I wanted, met with Dwayne who came across as upfront and honest as anyone I have ever met. Bought the van in the next few days, I knew exactly the van I wanted, met with Dwayne who came across as upfront and honest as anyone I have ever met. Bought the van in the next few days, really without visiting or dealing with another dealership. Should be everyone's experience when buying a vehicle! More

Neil Schwab Is AWESOME! I recently purchased a Jeep Cherokee with this dealership and Neil Schwab is my sales rep. He made the process very easy and smooth - even with my he I recently purchased a Jeep Cherokee with this dealership and Neil Schwab is my sales rep. He made the process very easy and smooth - even with my hectic schedule - and continues to support me with the car after the sale (answering questions and details regarding the car). My husband and I were both searching for new cars and searched many dealerships to find a good one with great ratings etc. We were very impressed with the Jeep that I bought but above this the salesmanship and total customer experience had with Neil pushed us to get this Jeep. He was very informative and helpful always doing his best to accommodate us and look after our needs and wants list on the new car within our budget. We are very impressed overall with our total experience. Keep up the good work Neil! More

Fantastic Experience at Maciver Dodge I recently Purchased my first car at Maciver Dodge and I have to say that the experience was out of this world. I was nervous buying my first vehicle I recently Purchased my first car at Maciver Dodge and I have to say that the experience was out of this world. I was nervous buying my first vehicle since I don't know the first thing about cars and was hesitant on making the purchase. Right from the beginning of the process I felt relaxed and calm and really believed that the team at Maciver Dodge were there to work with me and coming up with the best solution, I never felt pressured or like I was getting the old "used" car salesman routine. Felix did a great job at explaining everything to me and making sure that I felt comfortable with my decision. I was even told to go look around at other dealership to make sure that I was getting the best deal possible. After looking around at 15 other dealerships I realized that Maciver Dodge was the best and truely valued my business. I will definately recommend them to family and friends and buy my next vehicle from them More