NewRoads Chrysler Dodge Jeep

I confirmed a used vehicle was in stock, i arrived 2. 5 hours later. I test drove the unit and went through the process of evaluating my trade: this took a reasonable 45 minutes, but at that point i was 5 hours later. I test drove the unit and went through the process of evaluating my trade: this took a reasonable 45 minutes, but at that point i was told there was a signed offer on the unit and the purchasers were talking to an F&I manager about financing. I was asked to remain on site, the salesperson kept my key, and was ignored for 45 minutes. I was sitting near the purchasers and heard them increase their down payment. WHAT A WASTE OF TIME! NO REGARD FOR MY TIME, A TERRIBLE CUSTOMER EXPERIENCE. They should have told me when I arrived there was an offer signed before I arrived, and I would have left, telling them to contact me if the sale did not complete. There was NO respect for my time, I am a repeat NewRoads customer (Subaru) but I am not coming back, and they lost a second sale already, because i had a trade in!! If you contact them, be prepared to waste your time. Zero customer service, cant imagine what the rest of the dealership is like (Service and Parts)! BTW Salesman was great, manager didn't keep tabs on transaction, other than offer me a coffee as I was leaving and if I was interested in anything else! Yeah, how about another used Tiguan JUST LIKE THE ONE I WASTED 2.5 hours on reading 2 year old magazines!! More

I was very pleased the way I was treated by all the staff and a special thank you to Ali and Kassidy for all there help and a special thank you to Ali and Kassidy for all there help More

Do not go to this dealership if you want your car to last long. Another insane experience is the service advisor with management. The fish really stinks from its head! long. Another insane experience is the service advisor with management. The fish really stinks from its head! More

This review is solely based on service department and not sales team. Service is terrible and people should use caution! They are capable of doing oil and filter changes, for everything else, beware! sales team. Service is terrible and people should use caution! They are capable of doing oil and filter changes, for everything else, beware! More

Benjamin was very helpful and professional. The staff is very friendly and knowledgeable. This made the purchase process stress free. The staff is very friendly and knowledgeable. This made the purchase process stress free. More

This is my second time purchasing a vehicle from them The customer service is amazing, Akash our sales man was knowledgeable and patient The whole team at New Roads were great , The customer service is amazing, Akash our sales man was knowledgeable and patient The whole team at New Roads were great , More

When My 2018 eco diesel blew up at 137K and was quoted $47k to put a new engine in from another dealership. Because I still owed money on the 5 1/2 year old truck after asking a couple of times would this $47k to put a new engine in from another dealership. Because I still owed money on the 5 1/2 year old truck after asking a couple of times would this dealership the one I purchased the eco diesel from help me out. They called back and said they would. So with the truck towed back to Newmarket I met Samuel a new salesman. He was able to come out with me on a test drive of a Ram 1500 3.6 l V6. The dealership was able to roll the amount I still owed on the truck with the motor that died on me in with the amount owed on this new 2023 classic. Only a couple hundred dollars more each month for 8 years. More

Christopher was very professional, honest, and great to do business with. There were a few bumps in the road to finalizing the purchase, but he made sure everything was taken care of and all issues were co do business with. There were a few bumps in the road to finalizing the purchase, but he made sure everything was taken care of and all issues were corrected. More

Chris Mascarenhas was awesome to deal with from start to finish Took us through all aspects of purchase to delivery and answered all questions we had Toured us through service and introduced us to all peo finish Took us through all aspects of purchase to delivery and answered all questions we had Toured us through service and introduced us to all people we would be working with in the future Kept himself involved in all aspects of the purchase Staff have all been very friendly and helpful! More

Ben was able to assist us in finding the vehicle we were looking for within our budget needs looking for within our budget needs More