NewRoads Chevrolet Cadillac Buick GMC

We recently bought a 2014 ATS performance from Alex at NewRoads (Feb 2014). I spent over a month's time test-driving a plethora of sport sedans, along with negotiating back and fourth with various dealer NewRoads (Feb 2014). I spent over a month's time test-driving a plethora of sport sedans, along with negotiating back and fourth with various dealers (BMW, Audi, Benz & Cadillac). We made the decision late February that the 2014 ATS was going to be the new car added to the driveway. Now the question was…. “Which dealership will we purchase the car from?” I asked around on social media if any of my friends/family knew of a reputable Sales Rep/Dealer. A number of responses came back, but one stood out specifically… “The Cadillac Kid, Alex Schaffernicht”… I searched for his profile on Facebook one Saturday evening. Alex responded to my questions immediately. Over the next 45 mins (still communicating online) Alex was able to provide various model package/costing/insights. Like most dealers he could have told me to come and see him during work hours… but he didn’t. He offered his excellent level of customer service right from the get-go. It was Saturday night people! He cordially stuck with me until I was done asking questions. By Monday night, Alex had helped me find my new car! By Thursday night I was leaving NewRoads in my new 2014 ATS performance. On top of the fantastic sales experience with Alex, Marilyn Pearn delightfully ensured that all of the financial material was taken care of in a timely, efficient manner. I cannot speak highly enough about my ATS purchase experience at NewRoads. Alex and Marilyn were both supportive and transparent through the entire process. If you’re looking for a GM vehicle, look no further than NewRoads GM with Alex Schaffernicht & Marilyn Pearn. Thank you Alex & Marilyn for making this purchase stress free and rewarding! More

Needed a vehicle as mine had packed it in. Went to New Roads GM Feb 19/14 and was welcomed by Ray Balanger in the used car department. He was professional in his manner and was very helpful. We had a test Roads GM Feb 19/14 and was welcomed by Ray Balanger in the used car department. He was professional in his manner and was very helpful. We had a test drive in a 2012 GMC Sierra, and decided it was a perfect fit .Ray explained all the features of the vehicle to my wife and I, which was very helpful. We decided to go ahead with the purchase. We'd also like to thank Jason Joerges and Mar-Anne Hart for there help and professionalism. We picked up the truck on Saturday the 22nd. and all paperwork was looked after promptly which made our purchase a breeze. Thanks again to the New Roads team and we will highly recommend New Roads GM to our friends. Stephen Jensen More

I am very happy with my 2014 Cruze and thanks to Alex! He helped me figure out what would work with my budget and what's best for me. He is very professional, accommodating and really knows his craft. I He helped me figure out what would work with my budget and what's best for me. He is very professional, accommodating and really knows his craft. I would definitely recommend Alex to all my friends and acquaintances who are in need or planning to buy a car to go and see him. Excellent service! More

From the day I walked in, minutes I met Ray I knew he would help me find the perfect car. But not any car, the car I had in mind and loved. I saw the Dodge Dart on the lot and automatically fall in love, would help me find the perfect car. But not any car, the car I had in mind and loved. I saw the Dodge Dart on the lot and automatically fall in love, he took me for many test drives to make sure it was the right one. Laughed about how much more I knew about some cars. I began to find a friend not a sales person. After I knew I wanted the car, he did everything to make sure that happened and I drove away with a smile. He kept in contact with me, and was very helpful. Never felt like I didn't know what was going on. He is an amazing Sales Man, and I will recommend him to anyone that is ever looking for Used Cars. Glad I got to enjoy this experience! Thanks Ray for the smile, as I drive off with my 2013 Dodge Dart SXT :) Emily. More

The New Roads experience was a positive one for us. Beginning with the first telephone call when the phone was answered promptly and cheerfully right up to the delivery of my new Cruze diesel. Alex wa Beginning with the first telephone call when the phone was answered promptly and cheerfully right up to the delivery of my new Cruze diesel. Alex was a great help in getting me into a car in the timeframe I needed and in helping me to decide which Cruze was right for me. He was always welcoming and professional and is very knowledgeable about the cars he is selling - and about cars in general. Marilyn and Mary-Anne also did a great job in walking us through the financial side of the experience so that we understood what we were signing up for. I really appreciated the effort of the team to get me into my new Cruze right at the time my previous lease ended. Thank you very much Alex and everyone at New Roads. More

The New Roads experience was a positive one for us. Beginning with the first telephone call when the phone was answered promptly and cheerfully right up to the delivery of my new Cruze Diesel Turbo. A Beginning with the first telephone call when the phone was answered promptly and cheerfully right up to the delivery of my new Cruze Diesel Turbo. Alex was a great help in getting me into a car in the timeframe I needed and in helping me to decide which Cruze was right for me. He was always welcoming and professional and is very knowledgeable about the cars he is selling - and about cars in general. Marilyn and Mary-Anne also did a great job in walking us through the financial side of the experience so that we understood what we were signing up for. I really appreciated the effort of the team to get me into my new Cruze right at the time my previous lease ended. Thank you very much Alex and everyone at New Roads. More

I would like to send my review of the excellent service at Newroads. It is great when a service center takes all the worry of getting you're car back on the road in a timely manner. Although I did not get at Newroads. It is great when a service center takes all the worry of getting you're car back on the road in a timely manner. Although I did not get the name of the person I talked to in the beginning in the service area Jason Williams is accountable for the end results.Jason got my car fixed and ready and explained the problem to me. In a world of poor service Newroads stands in a class above all. It was also great to get in a clean car a really nice touch. Keep up the great work I'll see you next time around Thanks again More

Alex was a great help in my new car buying process, he was attentive and always courteous.the entire New roads team did an overall great job and i appreciate their diligence to get me what i wanted, even was attentive and always courteous.the entire New roads team did an overall great job and i appreciate their diligence to get me what i wanted, even if it didn't make sense. His Cadillac Kid personal service is as good as advertised. i would highly recommend anyone in the market for a new vehicle to visit Alex and the New Roads team they made the process easy, convenient, and enjoyable. More

It all started when I brought my Buick Allure in for service at New Roads, and was impressed by their friendly and prompt service! I brought my car back several times after that. The last time we broug service at New Roads, and was impressed by their friendly and prompt service! I brought my car back several times after that. The last time we brought our car in for service just before the new year, unfortunately it needed too much in repairs, being a nine year old vehicle, so decided then that we should start to look at a new vehicle. We were introduced to Jeff Card. Mike and I were very specific to Jeff about what we wanted, an SUV, 6 cyl, new or not older than 2 years....and cheap! We took a Denali and a GMC Sierra out for a test drive, but were still undecided. Jeff was very patient, friendly and helpful to us, and we left leaving it in his capable hands to see if he could come up with something! I called Jeff back on the 30th of December, and he had spent the day seeing what he could come up with, gave me a few options and that was the end of the conversation. Saturday, Jan 4th, 2014 Mike and I went back to New Roads determined to find something in a vehicle. We were then introduced to David, another manager of new car sales, and after 2 tests drives with a new 2014 GMC Terrain and an Equinox David convinced us that the 2014 Terrain 4 cyl 2.6 engine was the way to go! We bought the one in the showroom at the time! No haggling over price, just good business interaction between David, myself and my husband, Mike. We were then introduced to Mary-Anne, the financial person, who proceeded swiftly and efficiently with the paperwork to make the deal complete! Our Terrain would be available for pick up on Monday! Monday evening we went in to pick up our vehicle and were introduced to Alex who then went over the vehicle with us, showed me how to use all the high tech stuff in it, (haha) , and he set up my phone through Blue Tooth! Alex is a very friendly, efficient young man who knew all the savvy techy stuff! Thanks Alex Deal done.....on our way! Thank you to everyone at New Roads for the excellent and professional customer experience! More

This was a very pleasant purchase experience. Tony is a straightforward sales person. Knowledgable about the car I wanted, pricing and comparisons to the two other types of cars I was considering. Tony was straightforward sales person. Knowledgable about the car I wanted, pricing and comparisons to the two other types of cars I was considering. Tony was polite, respectful, funny ... a nice person who did not try to over sell me although I may have decided to do that myself! More