NewRoads Chevrolet Cadillac Buick GMC

Brand New Truck We are loving our new Colorado. It is a great fit for us and what we wanted. Thank you for all your help in finding our perfect fit. Made our experien We are loving our new Colorado. It is a great fit for us and what we wanted. Thank you for all your help in finding our perfect fit. Made our experience on finding a new vehicle smooth and stress free. Jennifer and Sean thank you so much. More

New Car The sales staff were very pleasant, Steve was not using a hard sell, he asked us questions about the vehicle we wanted and our price range, He took us The sales staff were very pleasant, Steve was not using a hard sell, he asked us questions about the vehicle we wanted and our price range, He took us out to the lot and we looked at a couple of vehicles that we were interested in and arranged a couple of test drives. When we picked out the vehicle we wanted, Steve went through the complete pricing, car specifications, warranty, etc. so there was no surprises. After the purchase the support staff treatment was similar, no hard sell on extended warranty, paint and body protection, Anna went through the options and explained them and the benefits, when I said no thanks there was no "well you know" comeback, we just moved onto the next item. On vehicle pick up day Steve helped set up the OnStar, Bluetooth, and another review of the car features. Thank you Mr. Leadbeater and the support staff at New Roads, I am enjoying my new Cadillac ATS More

"Loving my first pickup"! I am over the moon excited about my new Canyon. It is every thing I expected and more. Tony and Sean made this all possible. They both went above an I am over the moon excited about my new Canyon. It is every thing I expected and more. Tony and Sean made this all possible. They both went above an beyond to make this experience as stress free and enjoyable as Possible. More

Good Experience We recently purchased a demo 2015 Chevrolet Impala LTZ. The salesman was excellent, very patient and helpful, no pressure. Just an easy going friendly We recently purchased a demo 2015 Chevrolet Impala LTZ. The salesman was excellent, very patient and helpful, no pressure. Just an easy going friendly person who made us feel welcome and answered all of our questions. On the day we picked it up, Stef spent some time showing me how all the bells and whistles work and did it with a sense of humour, leaving me to feel like I could go back to him at any time with questions. I will definitely return to him again for future purchases. Marilyn was great too when it came time to finalize the deal. The only concern I have is that the extended warranty was presented as 7 years, but the cap of 100 000 km wasn't mentioned until the day I picked up the car. Not a big deal though, just a small point. Overall the whole experience was comfortable, and fun! Can't wait for our first road trip. More

We are so excited and loving our new truck!! We had visited several dealerships to find the right truck and great service but had not been successful until we met Stephen Leadbeater - we were ref We had visited several dealerships to find the right truck and great service but had not been successful until we met Stephen Leadbeater - we were referred to Stephen - his approach was so welcoming and not pushy - very genuine and knowledgeable - we too would highly recommend him. More

Incompetent Employees I have had many poor interactions with this dealership over the years but keep giving them a second and a third chance hoping they have changed but NO I have had many poor interactions with this dealership over the years but keep giving them a second and a third chance hoping they have changed but NOPE they haven't! I have taken my SUV in for a regular oil change on two separate occasions whereby they have failed to either completely fill up my oil and have left the bottom screw cap loose so oil drips out of my vehicle all over my driveway. Very messy and very unsafe to be losing oil, the main lubricator of your vehicles engine! I actually on one occasion had no oil in my car, whereby a competent mechanic who is trustworthy, upfront and genuinely cares about his customers saved me and had to completely fill up my oil upon this discovery. Is New Roads purposely leaving the cap loose to generate more business and cost their customers unnecessary repairs or are they that poorly trained? I meet many people on a daily basis and tell them all about the poor quality of work that I have experienced at New Roads. I will give praise to Jason, a service advisor for always being polite and helpful as much as he can be. Perhaps with the new renovations will come better customer service, some new training for your mechanics so they can do their job correctly and safely and be accountable for their shortcomings! I won't be returning there ever again and will suggest to people to do the same. More

Purchase of our new truck! We were looking for a truck and had a not so pleasant experience at the Newmarket Dodge dealership. It was very disheartening. That experience was put We were looking for a truck and had a not so pleasant experience at the Newmarket Dodge dealership. It was very disheartening. That experience was put to the back of our mind when we went to New Roads Chevrolet Cadillac Buick GMC. Our sales representative was outstanding, management worked with him to meet our needs, and the finance department was also great. Big thanks to Stef, Dave, Marilyn and Sean! We love our truck, Kevin and Andrea More

Great service and great ride! I gave this a 5 star for great service and a great ride. There were minor problems within first 2 months but they fixed it for free with no hassle inv I gave this a 5 star for great service and a great ride. There were minor problems within first 2 months but they fixed it for free with no hassle involved in great timing. So i would recommend people to get there new rides from new roads. Shout out Mark Tufano for great service and work!!!! More

Outstanding Service & High Quality Vehicles Legendary sales rep and finance expert Mark Tufano went above and beyond to ensure we were completely satisfied with our purchase! Highly recommend th Legendary sales rep and finance expert Mark Tufano went above and beyond to ensure we were completely satisfied with our purchase! Highly recommend this dealership More

UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!! So I have looking since Christmas for a used Suv/ Crossover with Awd for my mother who is 76 and has mobility problems! I have visited many dealership So I have looking since Christmas for a used Suv/ Crossover with Awd for my mother who is 76 and has mobility problems! I have visited many dealerships and test drove many vehicles. Most the salesman were pushy and only wanted my cash!.They seemed not to care about my needs or my moms. So I kept the hunt going. The end of March a noticed a beautiful AWD GMC Terrain at Newroads in Newmarket , ON. I called to inquire first and in 20 seconds I had a gentleman on the phone who said they could accommodate ALL my needs. In my mind I said" heard this before". So I figured I would make the 5 hour drive from Manitoulin Island up north where my mom and I live out in the sticks. Once I arrived I was greater with smiles and a bit of humour which always take the stress off of buying a used car. ( who wants to buy a lemon)??? Anyways Steph sits me down and goes over all details first and makes sure this will fit and suit my mom even before we talk test drive / money/ trade in/ etc. I had certain delivery demands/ timelines/ licensing issues/ trade in problems/ etc that I had to make sure they could accommodate. Wow!!!!! They took care of everything. Now it's test drive time. Steph first goes over every single thing about the car for 5 -10 min even before he puts it in Drive. No rush at all and was 100 percent committed to me even if he was getting a text or a page he didn't loose his concentration or phase him. He wanted to make me happy and not make me wait even if he could of had a bigger and better deal at the time. That's how I found all the staff at this dealership. Committed to the customer! Even though they are going through a major Reno and labourers were everywhere working away. The car ended up being amazing!!! It was the one for sure!!!!.back up cameras and room for a walker, easy features for her to use, and absolutely safe! Now for the time to talk to Sean in Fianance. He was very detailed in exactly what u are getting and how everything would work on MY timeline requested . He went over the warranty which I really wanted for my mom and made me feel that everything would straight forward with no hidden BS. The delivery/pick up was exactly how I requested! Vehicle absolutely gleaming and detailed! You could eat off that engine!!!! Anyways, I wanted to give these guys a great review because I have bought lots of vehicles in my life but I have not had a experience like this! If you are looking for a car/ truck/ suv get ahold of STEPH and SEAN at NewRoads in Newmarket! You won't be disappointed !!!!! Ps - mom loves her new RIDE!! More