NewRoads Chevrolet Cadillac Buick GMC

Good overall experience Was able to purchase a 2016 Chevy Cruze with very low mileage at an attractive price. Everyone I dealt with was helpful and very courteous. Was able to purchase a 2016 Chevy Cruze with very low mileage at an attractive price. Everyone I dealt with was helpful and very courteous. More

Looking for a used company vehicle Very plesant and knowlegdeable. Gave options for us to chose from Jack was very informative and his hospitallity was great towards our kids as well. Very plesant and knowlegdeable. Gave options for us to chose from Jack was very informative and his hospitallity was great towards our kids as well. More

Do not know their products and can't be bothered to find out I recently purchased a new 2016 GMC Sierra 2500HD from NewRoads. Included with this truck was the new GMC 5th Wheel Hitch Prep Package. Prior to picki I recently purchased a new 2016 GMC Sierra 2500HD from NewRoads. Included with this truck was the new GMC 5th Wheel Hitch Prep Package. Prior to picking up the Truck, I repeatedly asked what size Bolts do I need to bolt my 5th Wheel Hitch to this 5th Wheel Hitch Prep Package, explaining I needed to tow my 5th Wheel, 2 days later. It turns out this Prep Package will only accept a special hitch available from GMC, that NewRoads knew nothing about. After picking up the Truck and seeing it wouldn't accept ANY Bolts, I contacted a Trailer company recommended by NewRoads and was told it would take several weeks to get one and cost $3,000, That day I had no option but to return my new Truck and get my old Truck back to tow my 5th Wheel. Once I got to the bottom of what was required, I ordered this special Hitch from Georgian GMC, and picked up my new Truck, showing them the Hitch that was required, which NewRoads still didn't know about, and took the approach that I should have known all about this Hitch... When ordering the new Truck, I inquired about an extended service package and was told there wasn't one available. 1 week later I emailed the Sales Rep, to advise there appeared to be extended service package available from GMC US, was it in Canada. 1 week later I sent an internet link with the details of that extended service package, asking was it available for my truck and in Canada.. 5 weeks later, 1 week after initially picking up my truck NewRoads provided the full details and costs, of this extended service package and yes it was available... There were 2 other similar issues with NewRoads, but I don't want to bore you further. In summation, make sure you know excactly what you are getting from Newroads. More

New purchase was a smooth ride I would like to say that my experience purchasing a new vehicle was a smooth ride. Jack Silverman was my salesman ,I appreciated that he was attentive I would like to say that my experience purchasing a new vehicle was a smooth ride. Jack Silverman was my salesman ,I appreciated that he was attentive to my needs making my experience pleasurable. The purchasing process went well with the help of the Finance department. I left feeling that this was not the end, the door was always open for questions or concerns. I also appreciated Jack's follow up courtesy call. Job well done! Sincerely Anne Wilson More

Professional, Detailed, and Excellent Customer Service If you are looking for a dealership that takes as much pride in the cars they sell as they do the customer satisfaction they provide, then look no fur If you are looking for a dealership that takes as much pride in the cars they sell as they do the customer satisfaction they provide, then look no further. My experience in working with the staff at NewRoads Chevrolet Cadillac Buick GMC was one that I will not forget and all for the best reasons. I live quite a distance from the dealership and it is quite a drive for me to get up to New Market, however they are well worth the trip. The sales representative I had the pleasure of working with was Christine DeVilla and she was exceptional in the amount of detail she provided me and answering any and all questions I had about the 2013 Cadillac ATS that had caught my eye online. Being such a distance from the dealership I had requested that she send me photos of the car and provide details over text, phone and email. Christine was phenomenal in her follow ups and provided all the information I needed to assure me that the car was what I was looking for. When I arrived at the dealership she was waiting and ready to show me the car. The car itself was in fantastic shape for a 3 year old car with over 80K kms on it. I was extremely impressed at the condition they had bought it in. I remember thinking to myself that clearly they had a high standard for the vehicles they put out on thier lot. It took one test drive and I was sitting down with Christine and Alex talking numbers. Alex Schaffernicht, the used car vehicle manager, was a great pleasure to work with as well. He was extremely knowledgable and honest. I like to think that I know a little about cars, but at the end of the day I am not a seasoned owner, this was my first car purchase after all. So to work with a team like Christine and Alex who sat with me and discussed the purchase, who were straight forward and accommodating, it was a pleasure. It was not long before we came to a fair agreement and I was signing the papers to purchase my first car. This bring me to my next point, the price of their cars. I had been looking for quite some time and I have to say that honestly NewRoads prices their cars very competitively. I walked into some dealerships and was surprised at the prices and I could not justify them. But NewRoads I have no doubt puts a lot of effort into analyzing the market and pricing their cars accordingly to present a fair price. When all was said and done, Anna Simhovich the finance manager I was introduced to, was very helpful and organized everything to ensure that I got the car at a great rate and all finances were in order. I also had the pleasure of working with Sarah Lacktin who closed the deal and sent me on my way with all the necessary documentation for my new car. Now I say new because...well, it looked like brand new. This brings me to my next reason why I enjoyed NewRoads so much and that is the work they did to get the car ready for me to drive off their lot. On the day of delivery Christine was waiting in the lot beside the car, keys in hand. She handed over the keys and walked me through everything they did to prep the car for delivery. Everything that we had discussed during our sales meeting was delivered upon, that and more. I was so impressed that I had to ask for the contact details of the people they used to work on and detail the car to ready it. It was so pristine, I felt like I was driving a brand new Cadillac off the lot. So, would I recommend NewRoads Chevrolet Cadillac Buick GMC? Absolutely. I'm sure that everyone remembers the first car they bought. I bought my first car here and it was a great experience, no doubt one I'll remember for the rest of my life. To those that are looking or will be looking for a new set of wheels, new or used, you're going to want to check them out, I am so glad I did. To The staff I had the pleasure of working with there, Christine, Alex, Anna, Sarah. Thank you! You've made a loyal customer out of me. MW More

Second Silverado This is the second Silverado From NewRoads for me. First was a Lease and Just Financed another in July 2016. Tony makes you feel comfortable and is ea This is the second Silverado From NewRoads for me. First was a Lease and Just Financed another in July 2016. Tony makes you feel comfortable and is easy to deal with More

Great Experience! My friend Art (who is a mechanic at New Roads) recommend that I come in and see what they had to offer. I ended up buying a GMC Terrain! I had a grea My friend Art (who is a mechanic at New Roads) recommend that I come in and see what they had to offer. I ended up buying a GMC Terrain! I had a great experience with all the staff at New Roads. A big shout out to Stef Zangari! He made the whole process seamless. Great customer service!!! More