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Nanaimo Mitsubishi
Nanaimo, BC
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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197 Reviews of Nanaimo Mitsubishi
January 24, 2023
Buying a new vehicle can be a stressful experience, and for me it definitely was until I stepped into Nanaimo Mitsubishi and spoke with Allison. I had been car shopping all day, needed a vehicle in a fairl for me it definitely was until I stepped into Nanaimo Mitsubishi and spoke with Allison. I had been car shopping all day, needed a vehicle in a fairly short window of time, and had just been getting increasingly stressed as the day went on. She listened to everything I had to say about what I had looked at, and what I had been offered, and came back with an unbeatable offer to get into a brand new 2023 Outlander. The entire process was extremely thorough and well explained, from the vehicle itself to the warranty and service expectations and financing, everything! It was a breath of fresh air and a big sigh of relief. I'd highly recommend Allison and the rest of the team at Nanaimo Mitsubishi to anyone looking at getting into a new vehicle! I'm happy I made the stop there! More
by CHAD.MOBERG
Employees Worked With
Kayla Burley, Alison Bates
January 21, 2023
Our saleslady Allison Bates was terrific to deal with. She was friendly and very helpful through the whole process of purchasing our vehicle. Would recommend her and your dealership to anyone that asks. She was friendly and very helpful through the whole process of purchasing our vehicle. Would recommend her and your dealership to anyone that asks. Thank you. More
by bcbosman2003
Employees Worked With
Kayla Burley, Alison Bates
January 15, 2023
So our issue started last week. We took our suv in to be serviced and my wife was treated like absolute garbage. The same day she was the looking at trading it in and the sales woma We took our suv in to be serviced and my wife was treated like absolute garbage. The same day she was the looking at trading it in and the sales woman was completely rude and condescending. We made a complaint with the general manager and asked for a different sales person. They informed us we would receive all call back from a different one and it didn't come. We ended up going to dodge in Duncan and they were great. The sales people there asked for all our information on our trade in we sent all the info to them and they didn't even open the text message. Super crappy customer service. They missed out on 3 sales this week because of their attitude. I drove 45 min to Duncan dodge for good service. Mitsubishi is less than 5min from my house. Stay away from this shady xxxx show. Don't deal with any lag auto stores. Worst experience ever. More
by jusdun01
Employees Worked With
Wayne McGougan, Justin McElhone, Hermon Nizghi, Matthew Fraser, Scotty Aldred, Tyler Chalmers, Jake Nepraunig, Dan Brule, Cole Sleeman, Devin Chapotelle
January 09, 2023
This was the easiest car dealership we have dealt with friendly staff made us feel at home and we got the car we wanted we have highly recommended friends to visits vi drives once again thank you so much friendly staff made us feel at home and we got the car we wanted we have highly recommended friends to visits vi drives once again thank you so much we are so happy that came in More
by Wadegood1
Employees Worked With
Tyler , Tyler Chalmers, Taylor Smith
January 05, 2023
Over all the experience was good. They will give you all the options. I didn’t get the car color i want, but they gave me what i need. They will give you all the options. I didn’t get the car color i want, but they gave me what i need. More
by Ron
Employees Worked With
Matthew Fraser, Kayla Burley, Devin Chapotelle
December 22, 2022
Great dealership! Nice folks to deal with. Would’ve given 5 stars but we never did receive an oft requested cash price breakdown despite multiple assurances from both Nice folks to deal with. Would’ve given 5 stars but we never did receive an oft requested cash price breakdown despite multiple assurances from both the internet sales and finance departments that it would be provided before taking delivery. The yet to be explained difference between the internet all in cash “build your own” MRSP price and the total on the bill of sale was substantial. Some mumbo-jumbo about a current discrepancy (dispute?) between the Mitsubishi Canada website build a price and the dealership price calculation process that is currently being addressed. We purchased a new vehicle from this dealership in the fall of 2022. At that time we experienced alignment between the “all in” cash price internet MRSP and the dealer, provided before taking delivery, “all in” cash itemized invoice price. Overall, despite the current lack of pricing transparency, we are happy with our second new car purchase from this dealership. More
by russell storry
Employees Worked With
Scott Harrison, Matthew Fraser, Kayla Burley
December 08, 2022
I was very pleased with my service. My service desk person was very personable and explained everything to me and was very helpful in recommending an ICBC repair shop. Someone rear-en My service desk person was very personable and explained everything to me and was very helpful in recommending an ICBC repair shop. Someone rear-ended me while I was pulled over to let an ambulance go by. More
by jeanneackcar
Employees Worked With
Luke
