Nanaimo Mitsubishi

Regained trust in dealerships HAve had bad experiences with other dealerships, went to Nanaimo Mitsubishi and was amazed how helpful and great the service was, trust regained ! Tha HAve had bad experiences with other dealerships, went to Nanaimo Mitsubishi and was amazed how helpful and great the service was, trust regained ! Thanks guys! More

Terrible to deal with We bought a new 2015 basic rvr over a year ago. My husband came to the conclusion they were the only ones we could go to, based on our credit. Everyth We bought a new 2015 basic rvr over a year ago. My husband came to the conclusion they were the only ones we could go to, based on our credit. Everything went pretty smoothly for that original purchase. Now over a year later, we went back to see if we could upgrade to a better version newer year. The first time, I was on Maternity leave and they said they couldn't do anything till I was off. That was after they got us all excited talking like it was going to happen then. So we left it. Now I'm off Mat leave, we went back. We got shown the car and all excited again were told ok we can offer this bi weekly payment then we had a HUGE hassle with them and the bank (Scotia Bank) with them needing an employment letter and my work was being difficult and I couldn't get one. It was bs that they needed that in the first place. When you go get a car all they want is paystubs, just cuz I was on mat leave they needed it for god knows what. So after a month of back and forth calls and visits, they call us up and say we were approved finally. So yay we go in ready to get our new car, get shown it again, wait for half an hour for them to do paperwork then.......They come back and say ok we can offer this bi-weekly payment. It was $50 more than what was originally offered and agreed to. They wouldn't go lower at all. Complete waste of time after getting off work. I would also like to add that Mitsubishi is CRAP compared to other dealerships. Their vehicles have nowhere near the technology and setups of other similar vehicle on the market today. I will never purchase from them again, I wish there had been another option from the start. More

Wish I would have looked here first SO DISSAPOINTED!! I wish I had thought to check the reviews before I ever set foot in this dealership. I filled out an online application through Cana SO DISSAPOINTED!! I wish I had thought to check the reviews before I ever set foot in this dealership. I filled out an online application through Canada Drives as my credit SUCKS. The initial contacts and application process went fairly well, but the ENTIRE time I told them I wanted a truck. I had a mini van, but it no longer worked for my family and I NEEDED a truck. I was misled from the start. After being approved, I was told there was a "ton" of selections for me to choose from and to come in to see them. So, I took the ferry across and drove to see them. When I got there, I was told that the amount of financing I was approved for would NOT cover a truck, and I should choose a SMALL CAR for the interim and reapply after a YEAR. I have 3 girls, 2 horses and the need for a LARGE vehicle... going from my minivan to a tiny 5 seater hatchback is NOT practical. I had thought I made this CLEAR with the salesman I had been in contact with, but on the off chance that I hadn't, I made it clear that day. After going back and forth for over an hour, I decided to look a the newer minivans they had on the lot. (NOT what I wanted, but due to financing it was explained that it was my best option.) I was also told at this point that they were the ONLY dealership that dealt with bad/no credit financing. I finally chose a 2013 Chrysler Town and Country that had just come in on trade. I was also told I would receive the CarProof report AND A FULL MECHANICAL INSPECTION REPORT. I told them my budget was $150 biweekly for payments. The first amount they came back with was $254. I stood up to leave, frustrated that I had already wasted 4 hours. The salesman jumped up to see if he could "do better." He came back after almost 10 minutes with "found advertising money" that would lower the payments to $174. ($24 above what I told them I wanted to spend.) I thought about it for a bit and decided to accept that. We signed the papers that stated this would be what my payments were. We left for dinner while they finished up the paperwork. When we returned, the payments had gone from $174 to $201. I told them I was walking away, and they told me I couldn't because I had already signed the contract.... but they'd see what else they could throw in. At the end of the day I had a $207 biweekly payment for a tire warranty I didn't want or need, but 4 brand new M+S tires... which I guess I did considering I drive through the mountains at Christmas. I never received the mechanical inspection report, but soon after leaving discovered that the radio USB port did not work. I couldn't load my own music onto the hard drive, nor would it charge my phone. The drivers side sliding door did not work properly, there were 2 interior lights that were short circuiting, there was body damage not disclosed, and a handful of other annoying things. All emails to the sales rep went ignored until they finally told me that he was no longer with them. But mechanically, the van was sound, so I decided to put up with it. Then, I received an email on December 16th that I qualified for an interest rate reduction, so they'd be able to get me into my truck. I decided to give them one more chance... and agreed. I found a truck in Red Deer that I liked, and since I was in Edmonton it made sense to pick it up myself and save their atrocious deliver fees. I sent in the paperwork they required on December 20th. I emailed on the 22nd to see where we were and I was told they had the truck on hold for me, and were working as fast as they could. Then I heard NOTHING. I emailed on the 24th, 26th, called on the 26th, and 27th. On the 28th I found out that the truck they were "holding" had been sold and that NONE of my paperwork had ever been submitted to the bank. I told him I was incredibly disappointed, but was assured again that they had "sufficient stock" that met all my requirements. After going through the list, I found that NOT A SINGLE TRUCK DID. When I emailed back and told the sales rep this, I never received another reply. They wasted my time... and I received NOTHING in return. I was promised they'd cover my ferry costs, and they didn't. I was promised a full tank of gas and received barely a half. They are also NOT the only dealers that deal with Bad Credit. EVERY DEALERSHIP DOES! I wish I had seen these ratings before I went there... I would have never wasted my time, money, or lost my old van for such a pittance. ($500 trade in on a van valued at over $6000.) These guys are awful. I wish I could give them O stars. More

The dealership of lies and deceitfulness A friend of mine bought a pick up truck there was damage from 2 previous accident with the previous owner ( The original owners name was in the own A friend of mine bought a pick up truck there was damage from 2 previous accident with the previous owner ( The original owners name was in the owners manual in the glove box and we phoned the original owner about the accident ) and the truck was traded in at Mitsubishi the dealership sold the truck with the damage over $2000 and never disclosed on the paperwork Yes my friend viewed the truck at closing time and sign the paperwork but did not notice that the tailgate and bumper had been pushed into the box the tailgate was unable to open the tailgate The original paperwork that she was given did not disclose the two previous accidents of the truck . When she was in the finance department they disclosed to her verbally that the truck had been in an accident but the paperwork said it had not . The dealership was questioned and they tried to hide the paperwork by re-creating new paperwork . The dealership would not take the truck back and reverse the deal so that my friend could find a better truck somewhere else .. she was lied to by the salesman and also by the sales manager .. The dealership did send a truck to the repair facility and have the tailgate fixed but they winding cried about how much it cost and they didn't even do a proper job there still dents on the truck there still a dents on the tailgate they did the cheapest job possible .. .. because of my friends negative experience I would never ever deal with Nanaimo Mitsubishi and I will definitely tell anybody I know about the negative dealings that happened at nanaimo Mitsubishi More

Frustratingly Disappointing We decided on Mitsubishi after much research into our financing options, as our credit is not stellar. My parents had a wonderful experience at Mitsub We decided on Mitsubishi after much research into our financing options, as our credit is not stellar. My parents had a wonderful experience at Mitsubishi and I figured we would receive the same great service. All was good, in the beginning. Our salesman, Christopher, was very patient and handled my quirks in a comfortable fashion; with only a few blips, he was pleasant and courteous. It all changed AFTER we were approved! I was very clear when we first walked in that we were looking for a 6 seat vehicle, that was not a van (I have some issues with vans), and was assured that Nanaimo Mitsubishi was part of a dealer group that owned 40 dealerships and they could pull cars from any dealership; they would defiantly have what we need. Once we were pre-approved, after waiting 10 days to hear if we were approved, we were called down to the dealership, by a different salesman then who we had been dealing with, to "drive away today", to arrive and discover we could drive away in a Toyota Corolla. A 5 seat vehicle; means no family trips because someone would have to stay behind. We turned it down once. We were contacted again, after I emailed our sale guy asking what was going on, to be told the Corolla was our only option, and we could keep our current truck, and they would give us $1000 cash for taking the Corolla. So our monthly car expenses would double, on top of a new car loan; makes perfect sense.... not. So, we turned down the Corolla again and have not heard from the Nanaimo Mitsubishi since; we still do not have a new vehicle, yet have a pre-approval sitting in their files. Now, we have to begin this while process all over again. Thanks Mitsubishi!! More

Pleased with our experience Recently purchased a new GT Outlander and are very happy with the sales and service department. We spent a couple days testing and making a decision Recently purchased a new GT Outlander and are very happy with the sales and service department. We spent a couple days testing and making a decision. They were patient and did not pressure us. In the end, we were offered very fair trade in values on our vehicles. Thank's Chris, for a good experience. We discovered a small and hard to detect ding the following day after purchase. Needless to say, that is not a good time to find any sort of damage. No problem, as it was repaired in a few days at our convenience and to our satisfaction. Art and Pat More

Doc fee of $699.00 Looking for a new vehicle and was considering an RVR . Prior to even going into the dealership I notice the window stickers showing a DOC fee of $699. Looking for a new vehicle and was considering an RVR . Prior to even going into the dealership I notice the window stickers showing a DOC fee of $699.00 . Although the fee is of course negotiable this tells me what type of dealership this place is . No thanks I will take my business elsewhere. More

Worst Experience I love mitsubishi product, but hate this dealership since they turned from Harris to Nanaimo Mitsubishi. I have had 3 really negative experiences here I love mitsubishi product, but hate this dealership since they turned from Harris to Nanaimo Mitsubishi. I have had 3 really negative experiences here - including catching the GM in a big lie that he denied even though I had proof. Please do not go here if you want a mitsubishi - it's worth the drive to victoria. More

NEVER! I have been called 4 times in the last month by "Christopher".....the first message "please call me back about important information regarding your ca I have been called 4 times in the last month by "Christopher".....the first message "please call me back about important information regarding your car"......our car was not purchased at this dealership, nor serviced, only bought a part last year. I return the call thinking perhaps a recall.....instead he is looking to sell us a new car because he has "someone who wants ours"....I politely tell him it isn't for sale and his message was misleading. He gets very persistent. I get annoyed requesting he NEVER calls back and remove my number from the data base. 2 weeks later, same guy, same call. Now I'm annoyed instantly, attempt to refresh his memory as to the angry noncustomer conversation of 2 weeks ago. Demand contact be removed, he assures me it will be. Today, same guy, same call. Polite, persistent and didn't get it the first 2 times. Because of his sales approach we would NEVER use this dealership. Not to mention the previous dishonest dealings with the service department. More

They do try Had an issue with the MasterCard gift card program but the GM is trying to resolve it. Overall, I do recommend the Mitsubishi product. We love our new Had an issue with the MasterCard gift card program but the GM is trying to resolve it. Overall, I do recommend the Mitsubishi product. We love our new RVR. More