Nanaimo Mitsubishi

Pleased with our experience Recently purchased a new GT Outlander and are very happy with the sales and service department. We spent a couple days testing and making a decision Recently purchased a new GT Outlander and are very happy with the sales and service department. We spent a couple days testing and making a decision. They were patient and did not pressure us. In the end, we were offered very fair trade in values on our vehicles. Thank's Chris, for a good experience. We discovered a small and hard to detect ding the following day after purchase. Needless to say, that is not a good time to find any sort of damage. No problem, as it was repaired in a few days at our convenience and to our satisfaction. Art and Pat More

Doc fee of $699.00 Looking for a new vehicle and was considering an RVR . Prior to even going into the dealership I notice the window stickers showing a DOC fee of $699. Looking for a new vehicle and was considering an RVR . Prior to even going into the dealership I notice the window stickers showing a DOC fee of $699.00 . Although the fee is of course negotiable this tells me what type of dealership this place is . No thanks I will take my business elsewhere. More

Worst Experience I love mitsubishi product, but hate this dealership since they turned from Harris to Nanaimo Mitsubishi. I have had 3 really negative experiences here I love mitsubishi product, but hate this dealership since they turned from Harris to Nanaimo Mitsubishi. I have had 3 really negative experiences here - including catching the GM in a big lie that he denied even though I had proof. Please do not go here if you want a mitsubishi - it's worth the drive to victoria. More

NEVER! I have been called 4 times in the last month by "Christopher".....the first message "please call me back about important information regarding your ca I have been called 4 times in the last month by "Christopher".....the first message "please call me back about important information regarding your car"......our car was not purchased at this dealership, nor serviced, only bought a part last year. I return the call thinking perhaps a recall.....instead he is looking to sell us a new car because he has "someone who wants ours"....I politely tell him it isn't for sale and his message was misleading. He gets very persistent. I get annoyed requesting he NEVER calls back and remove my number from the data base. 2 weeks later, same guy, same call. Now I'm annoyed instantly, attempt to refresh his memory as to the angry noncustomer conversation of 2 weeks ago. Demand contact be removed, he assures me it will be. Today, same guy, same call. Polite, persistent and didn't get it the first 2 times. Because of his sales approach we would NEVER use this dealership. Not to mention the previous dishonest dealings with the service department. More

They do try Had an issue with the MasterCard gift card program but the GM is trying to resolve it. Overall, I do recommend the Mitsubishi product. We love our new Had an issue with the MasterCard gift card program but the GM is trying to resolve it. Overall, I do recommend the Mitsubishi product. We love our new RVR. More

Lies and Run Around from Day One Since day one the people that work at this dealership were all fake smiles and lies. Telling us that as valued customers they would provide us with nu Since day one the people that work at this dealership were all fake smiles and lies. Telling us that as valued customers they would provide us with numerous services once purchasing a vehicle. However once the vehicle purchase was finalized getting any of these services out of them was next to impossible. Our phone calls and voice-mails were left unanswered for weeks and everything had to be organized around there erratic schedule. In my opinion if somebody offers you a service it should be available when you need it and not when works best for them. The way these people run their company is just Bad Business. Plain and Simple. Promising people money on prepaid visa's in writing and then trying to say that you promised them less than the decided amount is an atrocious way to keep costumers. I would never recommend this dealership to anybody. More