Nanaimo Honda Cars

I made an appointment to have the oil changed on my 2017 Honda Pilot. I arrived at scheduled time and was told I would take 1 1/2 to 2 hours to get my oil changed. The actual time was 1 hour 45 minutes . I Honda Pilot. I arrived at scheduled time and was told I would take 1 1/2 to 2 hours to get my oil changed. The actual time was 1 hour 45 minutes . I bought this car new and every oil change that I have had has been at a Honda Dealership . This is by far the longest time I have ever experienced both in Canada and USA to have this service done. Having run a business myself I see this as a scheduling problem which effectively leaves the customer with the feeling that Nanaimo Hondas time is more important than the customers. Everybody I spoke to at the dealership were pleasant and courteous. The work was done properly. More

Used vehicle was detailed to a new looking condition & docked in a fully glassed presentation bay. Financial Services Manager & Sales representative were efficient & prepared. Good coffee - important docked in a fully glassed presentation bay. Financial Services Manager & Sales representative were efficient & prepared. Good coffee - important More

Great new location and fantastic staff. Timely service and all services explained well. The computer monitors showing the service being completed is super helpful. Timely service and all services explained well. The computer monitors showing the service being completed is super helpful. More

Process was quick, easy and painless. Both the salesman and finance manager were helpful and it was a positive experience Both the salesman and finance manager were helpful and it was a positive experience More

That's a easy 'ask'. ..informed and capable (persuasive too) service mgr. Comfortable seats in the waiting area. Competent technicians. My car, and I, are liking the mai ..informed and capable (persuasive too) service mgr. Comfortable seats in the waiting area. Competent technicians. My car, and I, are liking the maintenance that was done on Feb..22. More

Excellent customer service from the staff in every department. I consider the dealership to be caring and helpful at all times. department. I consider the dealership to be caring and helpful at all times. More

Service was good and everything was as expected . Will definitely return for future serving as indicated on my dash. Thanks Will definitely return for future serving as indicated on my dash. Thanks More

Excellent support from salesperson Sarah throughout purchase combined with a very reasonable trade in and price for new vehicle. We bought my wife CRV there a few years ago there as well and have been purchase combined with a very reasonable trade in and price for new vehicle. We bought my wife CRV there a few years ago there as well and have been very happy with it. More

Prompt, helpful, friendly service. Trustworthy. Reliable vehicles! Take my car here for all services. Car wash nice touch. Trustworthy. Reliable vehicles! Take my car here for all services. Car wash nice touch. More

Amazing customer service. Every person I spoke to was knowledgeable and professional. Best experience I’ve ever had with a dealership. Every person I spoke to was knowledgeable and professional. Best experience I’ve ever had with a dealership. More