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Nanaimo Honda Cars
Nanaimo, BC
446 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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446 Reviews of Nanaimo Honda Cars
March 30, 2021
Omar and Derek made moving into a Pilot a seamless and positive experience. We were treated very well and when it was time to pick up our Pilot we were not long doing paperwork. positive experience. We were treated very well and when it was time to pick up our Pilot we were not long doing paperwork. More
by Minivan
Employees Worked With
Omar and Derek
March 18, 2021
Michael Lumley was very helpful in demonstrating all the features of the Honda Fit. He also delivered the car to my home address and provided more information on the features of the car. Shiffon was wel features of the Honda Fit. He also delivered the car to my home address and provided more information on the features of the car. Shiffon was well organized and very clear in outlining the payment options. More
by lynnejohnson
Employees Worked With
Michael Lumley, Shiffon Prince
March 10, 2021
Been dealing with Nanaimo Honda for 15 yrs and 3 Crv's now. #1 service keeps me feeling secure that I'm having an honest assessment. My recent purchase was a great experience and Jamie worked hard at now. #1 service keeps me feeling secure that I'm having an honest assessment. My recent purchase was a great experience and Jamie worked hard at making the deal happen ! Thanks again Nanaimo Honda More
by Wenkenj
Employees Worked With
Jamie
March 09, 2021
I am not someone to write reviews online but I am INCREDIBLY angry and disappointed after our servicing today and want others to know. Having had issues with our radio in December, I was told by t INCREDIBLY angry and disappointed after our servicing today and want others to know. Having had issues with our radio in December, I was told by the service department that a part would have to be ordered in and that I would be contacted within the week. After 2 weeks of silence, I called to follow up on 3 separate occasions (leaving voicemails/being told that someone would return my call) only to never have them returned. I finally was able to schedule my appointment for this morning and had not only the radio fixed, but also some other servicing that the car indicated and that the service associate suggested (without explaining what it all meant). After 3.5 hours, I still hadn’t heard an update for when the car would be done, so I sent a text to the number I was given to ask for an ETA. Another 30 minutes go by without a response, so I call the dealership to be told that it’s good to go (for who knows how long). But fine, I understand that people are busy. Unfortunately, when I went to pick up the vehicle, I realized that he had misquoted me for the servicing. I asked for some clarification on the invoice (as I had given my consent to the additional servicing under the assumption that it would be within my budget), we were able to discuss the additional charges and some of the miscalculations, although it was still more than I had anticipated. Although my experience to this point had been extremely frustrating, little did I know that the worst of it was to come. Once I got home, my partner (who wasn’t able to attend the appointment due to work) had some questions about the services that had been provided. When said service associate picked up and was pulling up our invoice, he disgracefully forgot to put us on hold and proceeded to xxxx-talk what I am 99% sure was us (or ‘worst-case’ scenario, another customer), saying “never-ending complaining about this invoice, shouldn’t have agreed to have this work done in the first place, etc.”. He came back on the phone with a chipper voice and answered the questions that my partner had. After hanging up the phone, we were both in shock about what had just happened, slowly realizing that he was most likely complaining about us and our servicing. We phoned back to call him out for this and suggested that he ensure the hold button was used if he was going to bad mouth customers, especially the ones he’s on the line with. He claimed “it was about someone else”, but regardless, that is despicable and unacceptable service. Definitely did not feel like a valued customer who is literally paying thousands of dollars a year to this company and strongly suggest to others to be wary of bringing their vehicles here in the future. More
by kristenmorton10
Employees Worked With
Justin
March 08, 2021
The excellent service I received buying my Honda Fit was almost unexpected. Sales, Financing, insurance and even the General Manager who sold me my previous Honda made a point of acknowledging me. almost unexpected. Sales, Financing, insurance and even the General Manager who sold me my previous Honda made a point of acknowledging me. More
by deelawrence
Employees Worked With
Jason, Tamara, Saffron and the young lady in insurance.
March 05, 2021
My first visit ever was faster than promised, reasonably priced and very well done. The team there knows what it’s doing. For me, this is a place that is worthy of my trust. priced and very well done. The team there knows what it’s doing. For me, this is a place that is worthy of my trust. More
by R.n.frizz
Employees Worked With
Kelly
February 27, 2021
Liam Laturnus and Derek Yan were great to deal with. Liam was very knowledgeable and efficient. Very friendly and helpful staff. Great customer service. Highly recommend. Liam was very knowledgeable and efficient. Very friendly and helpful staff. Great customer service. Highly recommend. More
by ronnlorna
Employees Worked With
Liam Laturnus
February 25, 2021
This was a follow up to install a trailer hitch on our new vehicle. Due to some technical glitches it took 1/2 hour longer than expected but the staff came to explain what was going on and were apologetic new vehicle. Due to some technical glitches it took 1/2 hour longer than expected but the staff came to explain what was going on and were apologetic for the delay. More
by anitaandrick
Employees Worked With
Kelly DAUN
February 20, 2021
The staff were outstanding and helpful - 10/10 from reception to service person but the dealership price was incredibly expensive to do a check and find nothing wrong. For that reason alone, not sur reception to service person but the dealership price was incredibly expensive to do a check and find nothing wrong. For that reason alone, not sure I would go back More
by Me
Employees Worked With
Adrian, Kyle
