Myers Volkswagen

Worst experience of my life I purchased a vehicle from this dealership and after about a month the car started to break down. Basic things such as glow plugs, etc. needed to be r I purchased a vehicle from this dealership and after about a month the car started to break down. Basic things such as glow plugs, etc. needed to be replaced on a weekly basis. The time in between faults was filled with endless phone calls and visits to the dealership that lead nowhere as none of the employees, including management seemed to care one bit. This dealership does not know the meaning of after-sales. As soon as you are out of the door you are dead to them. Do yourself a favour and avoid doing business with Myers. They are too big for their own good and only care about numbers! Plus the quality of their product is sub-par. I have since switched to Hunt Club Volkswagen, a privately owned dealership where people care about you as a customer. I have received follow-up calls to ensure the service provided was satisfactory. More

Avoid this dealership/ Service department I chose the 2012 Jetta TDI Highline for styling, fuel economy and to save money overall. I chose the dealer because they offered the free CCC report a I chose the 2012 Jetta TDI Highline for styling, fuel economy and to save money overall. I chose the dealer because they offered the free CCC report and said they will match the DIP. The aftersale was horrible. Before i even got home (2.0 hour drive) the airbag light came on. I brought the car back the next day and it took six weeks and alot of part changing to repair the fault. The salesman just shrugged it off as not his problem. I told him i had my two young children in that car and if there was a airbag fault it could be a serious issue. He didn''t care, not his problem. After every trip i had to make (6 in all) i found that the repairs that were completed were unfinished, kick panels hanging off, wires sticking from under the dash, floor mats permanently stained with a rust like substance. I filed a complaint with VW Canada and they didn''t care either. After talking to numerous reps there was nothing they could do. I got an email from the salesman a few weeks later saying i heard your interested in purchasing a new VW, well if you purchase now you will get a $500 gas card. So on my final visit to the dealership i went to see him and asked for my gas card. He laughed and said it is only for current selling vehicles, i missed it by a couple weeks. I will never bring my car back to the dealership or ever own another VW. I''m already looking to go back to Honda where quality is everything. More

Amateur Service Deptartment Few years ago I had an issue with a brake line, Myers had apparently "fixed it". Got a new set of rear brakes installed in NOV of 2013 and was told Few years ago I had an issue with a brake line, Myers had apparently "fixed it". Got a new set of rear brakes installed in NOV of 2013 and was told in NOV 2014 that I would need new brakes installed, despite taking my car back in 4 times throughout 2014 with brake related issues. I took my car somewhere else to get new brakes as I simply refused to give these guys anymore money for what I'd already decided was terrible work. A week after my new brakes were installed, I was still having issues with them. It turns out the root cause of all the brake problems I have was a direct result of these guys "fixing" my brake line issue a few years back. I wouldn't even recommend Myers Service fixing problems under warranty. More

Updated review, I have now updated my review from a single star solely due to the efforts of Myers VW Sales Manager - Dan Hale in rectifying what was previously a ver I have now updated my review from a single star solely due to the efforts of Myers VW Sales Manager - Dan Hale in rectifying what was previously a very negative car buying experience. While I didn't make my car purchase through Dan, i would highly recommend dealing with him as he genuinely cares about the clients and their needs. Thank you Dan, I appreciate all you did. More

Horrible everything! I would give no stars if I could. They have no clue. Sales are a bunch of rip offs, service never records anything you call them about. I called for my summer tires gave them the requ They have no clue. Sales are a bunch of rip offs, service never records anything you call them about. I called for my summer tires gave them the required 24 hours to pick them up I drove two hours in to Ottawa to be told they didn't pick them up. I called to get my winters put on, again drive two hours and they have no record of me making an appointment. All they want to do is play the blame game because they always ask who you were talking to instead of try to fix the situation as fast as possible. Every aspect of this business is horrible and I do not know how they are still in business. More

Service far below expectations. I was not provided with a written estimate even though i had requested. I was left having to wait for my car to be brought to me although some employees were unoccupied. The d written estimate even though i had requested. I was left having to wait for my car to be brought to me although some employees were unoccupied. The dealer seems to be after money and does not show any pride for the products that he is selling. I bought expensive winter tires and was forced to pay the installation although i had been initially informed that the installation was included with the purchase. More