Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Myers Volkswagen
Ottawa, ON
68 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
68 Reviews of Myers Volkswagen
December 14, 2022
I'm disappointed with the car that I purchased, and also that info. regarding certain key features, such as the ability to de-activate the automatic door locks, was not made known to me, despite me having a that info. regarding certain key features, such as the ability to de-activate the automatic door locks, was not made known to me, despite me having asked about it several times. I never received a straight answer, but what I did receive were questions as to why I thought it was important, and flippant replies telling me that no one else had ever asked for that feature, almost as if it was in an effort to suggest to me that I was unreasonable for so much as even asking about it. VW has eliminated certain very basic features on base models that current VW owners would reasonably expect to be present on base models when buying a new car. This was not the case on my much better equipped, entry-level model 2017 VW trade-in. I've owned a few VWs over the years, and bought this latest one on good faith, expecting that it was not so minimally equipped. In retrospect, I should have made de-activation of the automatic door locks a condition of the sale, but seeing as that feature was easily accessible through the in-car menu on my 2017, it wasn't unreasonable to expect the same in this vehicle, or to at least be able to have a Tech. de-activate them, but apparently, even to be able to do that is not possible, at least not without voiding the warranty. EDIT: After much discussion with the General Manager, as to what solutions there are to deactivating the automatic door locking, he has informed me that, despite his best efforts in trying to find a solution, it is not possible. However, he has assured me, in writing, that their Dealership will warranty the lock mechanisms for as long as I own the vehicle, over and above the warranty. Although this is not the outcome I was hoping for, it is at least a compromise that is acceptable. More
by Unhappy Buyer
Employees Worked With
Hannah, Sirwan, Robin
July 16, 2022
We were truly happy about the car purchasing experience here! Markus Beyritz was really amazing and helped us with everything! We were so impressed with his efficiency and knowledge! here! Markus Beyritz was really amazing and helped us with everything! We were so impressed with his efficiency and knowledge! More
by Evgenia
Employees Worked With
Markus Beyritz
June 08, 2022
If I could give it a zero rating, I would. No one knows what is going on, they call the wrong contact number, and can’t organize a vehicle repair in over a month. Machines are broken, and they No one knows what is going on, they call the wrong contact number, and can’t organize a vehicle repair in over a month. Machines are broken, and they will not arrange for your vehicle to be fixed at another dealership. Three different people call and they all tell you something different regarding an appointment that you finally have booked. Made a trip to dealership only to arrive and no mechanic on duty. Rescheduled appointment only to have it cancelled by dealership. Totally unorganized and an acceptable. More
by Disappointed
Employees Worked With
Call center
May 16, 2022
The service guy who drives the vehicles from the drop off bay to the back parking lot drove my bumper of my BRAND NEW Golf R right into a curb scratching all the paint. I let the service advisor know and all bay to the back parking lot drove my bumper of my BRAND NEW Golf R right into a curb scratching all the paint. I let the service advisor know and all they did was take the tax off my oil change... AVOID THIS DEALER. More
by Pat
Employees Worked With
Jim Bean
December 05, 2021
When you come in to buy a vehicle, the sale staffs ready to accommodate anything. Once you bought it, coming back in for parts, don’t ask question.. buy it. Don’t ask about the price. It is German car what to accommodate anything. Once you bought it, coming back in for parts, don’t ask question.. buy it. Don’t ask about the price. It is German car what do you expect? I now know that I should have not bought German cars because the parts is twice the cost of import and it does not mean it is better built or last longer. I currently have 3 VW. Two VW Tiguan and 1 VW EOS . I know all about VW engines. I just wish the part manager and the part team be more friendly and supportive. Very disappointing ! More
by Tim
Employees Worked With
Part manager
November 02, 2021
Once again, Markus Beyritz, from the Myers Volkswagen sales department, made our recent car buying experience a truly pleasant one! As satisfied customers of Myers VW for years, this is our fourth car sales department, made our recent car buying experience a truly pleasant one! As satisfied customers of Myers VW for years, this is our fourth car we've purchased with Markus' assistance. My husband and I continue to be impressed with his professionalism, respectful approach, honesty & great personality! Client service oriented, Markus' product knowledge and attention to detail are notable to say the least! He certainly prides himself on giving his customers a great shopping experience! Given the excellent service we've received from Markus Beyritz over the years, we highly recommend him to anyone seeking a hassle free and satisfying shopping experience! More
by louise.brien
Employees Worked With
Markus Beyritz
August 02, 2021
My wife and I were pleased with the experience in buying our new car. Our salesman Markus Beyritz was a referral from our neighbors and we were very happy to deal with him. He made us feel comfortable with our new car. Our salesman Markus Beyritz was a referral from our neighbors and we were very happy to deal with him. He made us feel comfortable with no pressure. We would definitely recommend Markus if buying a new car. More
by Guy
Employees Worked With
Markus Beyritz
June 23, 2021
I had two great service experiences at Kanata Volkswagen in the last 6 months. They have a new General Manager and Service Manager. Customer service is very important. The technician was excellent. Ver in the last 6 months. They have a new General Manager and Service Manager. Customer service is very important. The technician was excellent. Very professional, knowledgeable and took the time to talk to me and my daughter(her car) personally. I am a senior and have been dealing with cars for decades. Believe me, I know what good service looks like. My experience was excellent, but I wish the vehicle didn't need any repairs! More
by richard.gorman
Employees Worked With
Greg, Katherine and Ryan
April 27, 2021
Had I known that the service Department give this little of a xxxx about my time I WOULD HAVE NEVER BOUGHT A CAR HERE I have had three visits to this “Dealership” and Weill here they are please note these of a xxxx about my time I WOULD HAVE NEVER BOUGHT A CAR HERE I have had three visits to this “Dealership” and Weill here they are please note these are appointments that I had set well in advance to give people context Visit 1 just an Il Change it only took 4 hours and then at the end I didn’t t even get some sort of Comp half price we will get you next time NOPE so I watched at there feeling sick to my stomach like I had just given them money for what VVIST 2 was and OIL Change and Tire swap winters on summers off that took 7 Hours Brock one of the sales guys managed to get me a 50 percent off the oil change again hardly worth it and when I asked what the xxxx was taking so long as my appointment was for when they opened so I should have been the first car in xxxx I d even take 3rd car in I saw customers show up after I did and leave well before back to the above point when I asked what was taking so long the manger walk out after I clearly show signs of being In raged and says oh yah there was a software update on the Tiguans again I do t care at this point I m about to storm in there and take my keys back and Visit three I did not even test I made them Uber me home and call when it was done and that was done within a below average time but nothing ludicrous as the two previous visits I have and oil change and tire swap today and if they jerk me around I won’t be coming by again to be honest wish I never bought the car in frist place casue you walk it you just get that feeling that they don’t care about you your time or you know other things you may have to do they all seem to be walking on the beach and to who ever from the dealership ship I’d going to read this my Name is Admir Lizalovic 2019 Tiguan I was unable to login with my google account More
by Admir.Lizalovic
Employees Worked With
Service Dep
