My Mississauga Chrysler

I had a very unprecedented terrible experience with this dealership especially the lady I dealt with.. I went to the dealership to purchase a car as a new buyer , I was introduced to meet a guy whom I had b dealership especially the lady I dealt with.. I went to the dealership to purchase a car as a new buyer , I was introduced to meet a guy whom I had believed work there. This guy together with Meghan a lady who works in the financial department did whatever they could to get me to sign the contract upon knowing I was a new buyer and two hours after I signed the contract, I regretted since I found out my insurance was extremely high and emailed this lady back but there was no response. As the deal happened on a weekend, the lady didn’t get back to me but the third party who pretended to work there got back to me on WhatsApp and told me the deal was done, the loan had been approved by the bank and there was nothing I could do about it. He added that I should come pick up the car because the car belonged to me since I signed the contract. I called the lady who worked at the dealership and this guy and pleaded with them to cancel the contract since it will cause financial damage to me . Within that week , they made my life miserable by constantly telling me “NO”. The guy even started threatening me that if I didn’t pick up the car and it gets lost , the bills are still on me, the guy told me to call whomever I wanted to call, it was still my responsibility to pay for the 30000 dollar car finance. The guy told me the bank were gonna start deducting me that weeks Friday for the car and there was nothing I could do about it. The lady (Meghan) stopped answering my phones call and text messages and I was really depressed, frustrated and very nervous. I did the only thing someone like me can do best , call a trusted person for an advise and prayed onto the lord to deliver me from this crisis. Now the dealership delivered the car to my parkway and left the keys on the doorstep without informing me .I wasn’t aware the car was even dropped on my compound until the following day . I texted Meghan Wher the keys were since she refused my calls, but she replied with where she they dropped the keys. . I started calling the bank to explain my situation to them , the bank wanted to help but advise me to deal with the dealership since the deal was already done . I continued doing the only thing I could do and this pray onto God to deliver me . Now Meghan removed herself out of the picture, this guy Solomon tried to Scam and extort 3000 dollars from me all in the name of finding someone to buy the car from me . Two days after they dropped the car, I went to the dealership and asked to speak with a manager, I explained my situation to the manager and I was advised to come back the following day , interestingly the moment I left the dealership, Meghan called me and decided to help me so she scheduled a meeting with me the day the manager was to call me . I went there with a witness to her office, as she was stepped out of the office , everything was explained to her colleagues and they seemed really surprised. After they called her into the office I made her aware of how displeased I was and how I didn’t like the services she had given me and the way she treated me till that time . Something was a bit off because she didn’t have the audacity to speak to me anyhow like she did over the phone . I told her to cancel the deal and immediately she wrote a letter and cancelled the deal . I made sure to make a complaint to her manager who apologized for Meghan’s actions , that day was the day I found out the third party( the guy) didn’t work there . That same day, the car was picked from where I lived thanks to God. Oh and I blocked and deleted that guy and his name was Solomon. Now I encourage everyone who goes into this dealership or any dealership to never sign any contract without bringing it home to read everything, because the dealers don’t want you to read so u don’t have a change of mind. Also if you don’t understand anything, always ask to speak to a manager and I learnt that out of inexperience and the hard way. I will never ever recommend this dealership to anyone. I hope this review finds someone and everyone who may potentially make the mistakes that I made and if you are already in that kind of problem, I encourage you to go and speak with a manager because the managers can empathize, sympathize and do something for you better than the dealers. More

Sold me a 2017 Altima, but stripped it for all the features like the car speakers, the car alarm, and the standard transmission function on CVT engine. And the transmission is about to die. I've had features like the car speakers, the car alarm, and the standard transmission function on CVT engine. And the transmission is about to die. I've had it for 2 weeks. Cost me $21,000.. More

Hade several vehicle service visits at My Mississauga Chrysler recently (2 vehicles). In all cases the process went very smoothly which was managed by the service advisor, Rodney Maysingh. The service wo Chrysler recently (2 vehicles). In all cases the process went very smoothly which was managed by the service advisor, Rodney Maysingh. The service work was completed in a timely fashion and I was kept current of the work as it progressed. There were no surprises relative to the bill amount when I picked up the vehicle (s). I also appreciated the feature of a complimentary ride to and from the dealership also arranged by the service advisor. I did have an interaction with the parts department manager who went out of his way to obtain some difficult to find certain auto parts along with his advice on various options. The bottom line is that I would strongly recommend this dealership to anyone looking for quality customer service on their Dodge/Chrysler/Jeep vehicle. Leo T More

Bo Harnam is especially hard working and nice. I like every single employee in every department.. My problem is the way the dealership needs improvement in the Service Department. I like every single employee in every department.. My problem is the way the dealership needs improvement in the Service Department. More

Getting a car is always a dream. My first meet with Haas in this dealership was almost a closing time. But it was memorable as the way he welcomed me I felt it was friendly. He is My first meet with Haas in this dealership was almost a closing time. But it was memorable as the way he welcomed me I felt it was friendly. He is a knowledgeable sales person which made my decision to buy the car here with ease. He is patient to answer all my questions. I recommend him with a good value. More

Do Not Recommend. Misrepresented the vehicle. Kilometres were much higher than the ad read, price was much higher than ad as extra fees were added. Vehicle was dirty and had peoples belongings in there. I were much higher than the ad read, price was much higher than ad as extra fees were added. Vehicle was dirty and had peoples belongings in there. I made an appointment which they canceled enroute. I live an hour away. We were told the Service Manager decided he did not want to return the vehicle to the dealership for us to view as he was using it for the weekend. Not at all professional. Unfortunate for the salesman that Management made it so difficult for him to make a deal with us. We bought another vehicle elsewhere. Less kilometres, newer, higher model for the same money. More

Why are the staff working in the showroom walking around without masks at the height of the covid pandemic? without masks at the height of the covid pandemic? More

Very good dealership, Clean, and big inventory! Special shout to my Finance Manager Josh, he went above and beyond delivering my Grand Cherokee L! I never trust anyone that works in sales, but he is an ex shout to my Finance Manager Josh, he went above and beyond delivering my Grand Cherokee L! I never trust anyone that works in sales, but he is an exemption. Thanks again and I will be back for more! More

Just picked up my Brand new Jeep! Loving it. This dealership's customer service is phenomenal! Josh the Finance manager was very helpful and knowledgeable about cars! I had a good time browsing the u dealership's customer service is phenomenal! Josh the Finance manager was very helpful and knowledgeable about cars! I had a good time browsing the used and new car inventory. 5/5 would recommend! If you need anything just ask for Josh and you won't be disappointed! More

I'm greatly pleased with the costumer service! Carlos Manrique, the agent, deserves 5 stars! Manrique, the agent, deserves 5 stars! More