Motor City Chrysler

Steady Decline in Service I had purchased a Dodge Caravan CVP in 2014 and wasn't happy with it. I wanted other options. After looking for a few months, I came across a Motor I had purchased a Dodge Caravan CVP in 2014 and wasn't happy with it. I wanted other options. After looking for a few months, I came across a Motor City Chrysler sale at Devonshire Mall. I met Rick and he was very nice and accommodating. The sale hadn't even started yet, but he took some time to show me a Town and Country with everything in it that I wanted. I was sold right then and there. I went back the next to make the deal official. I originally wanted a white van, but wanted heated seats. They had one van with heated seats and it was black. I didn't want aftermarket options, I wanted the ones from the factory. So, I decided the options were better than the colour, so I pick the black van. A few days later I go to the dealership to pick up my van. I was so excited! I start playing with the automatic doors, looking at the DVD player. I sit in the front seat, excited to finally be able to push a button to warm my tush...it's not there. I turned to him and said "where's the heated seats?" He said 'what heated seats?, you didn't get that'. Like hell I didn't! I picked the black one for that specific reason. I said this isn't the right van. The one at the mall had factory heated seats and steering wheel. I was then told by another worker they didn't have any with heated seats, they hadn't had any for months. We walked through the parking lot to a black Town and Country (with a yellow sticker on it from the mall) and low and behold, it has heated seats, that was the van I was supposed to get. Rick tells me the van they got ready for me has navigation. I didn't want navigation, I wanted heated seats. To make a long story short, I didn't want to leave and have to come back, I thought maybe navigation would be a nice feature so I chose to take the one they got ready for me and have the heated seats installed (aftermarket). I also had a huge inconvenience in taking my 3 kids and another family member with me with their vehicle to Factory Auto Sound so I wouldn't be without for a day. I also had to make arrangements to have my own windows tinted and bring my van in. I also had to call Rick just to make sure they didn't forget to put the remote start in. They were also supposed to renew my license plate sticker, charged me $120 on my bill for it. I only noticed it wasn't done while Rick was attaching my license plate that they didn't do it, so I had to and I paid $108. The 'check was in the mail' according to Rick. Never came. When I went today to get my windows tinted, I got a check for $104. I asked for a few free oil changes while trying to organize a day for the tint. He said 'Why?'...Really??? I said for the aggravation and inconveniences. He told me no, he couldn't do that. All in all, I love the van I got. I love the navigation (and will get it on future vehicles) and the aftermarket heated seats are not as 'cheesy' as I thought they would be. It is a great price ($100/month cheaper than another dealership I wen to) and Iove the options in it. However, the customer service was just a steady decline from the time I went to pick the van up. I'm not one to get angry and upset, people make mistakes, things happen. However, I work in customer service and have to kiss a** to people. This deal and the mistakes were greatly minimized and caused me to be greatly inconvenienced with NO compensation, not even a simple oil change. I have purchased about 5 brand new vehicles before and have never had one problem with the delivery of the vehicle. For these reasons, I will not return to Motor City Chrysler for any warranty work (dealerships make a lot of money on warranty work), or future purchases. I will not recommend this dealership to anyone. More

Justin is great! This is my 3rd jeep from Motor City and I wouldn't go anywhere else. Justin makes you feel like a friend and does everything to make you're buying exp This is my 3rd jeep from Motor City and I wouldn't go anywhere else. Justin makes you feel like a friend and does everything to make you're buying experience top notch. Easy to talk to and he listens to you're needs! Wouldn't buy from anyone else!!! me and my wife both love our new Jeep Cherokee Trail Hawk!! Thanks Justin!!!!!! More

Professional sales team I bought a 2010 Jeep Patriot and it was a good ride, it just took few days to receive it but the sales team help me to dacide whether to choose a jeep I bought a 2010 Jeep Patriot and it was a good ride, it just took few days to receive it but the sales team help me to dacide whether to choose a jeep or a dodge, any how they made things easier to me to have an e-tested and certified car. More

Recent Purchase Of New Jeep Patriot We recently purchased a new Jeep Liberty. The purchasing experience was outstanding as were the dealership people that were involved. The three people We recently purchased a new Jeep Liberty. The purchasing experience was outstanding as were the dealership people that were involved. The three people that were a part of the experience were Tim Kereliuk, he did the appraisal of my trade in, Bill Matchett, their Financial Services Manager who took care of providing extended Gold & MasterShield warranties and taking care of the financial documents for the sale and finally Randi Soulliere, Sales and Leasing, she was great in going through all of the details of the sale. She also took care of the final paperwork and walked us through the operation and features of the vehicle when we picked it up. She also did a wonderful job installing the license plates (she really could use a new drill/fastener however). I hope to deal with all of these people again in the future when I am ready to buy another new vehicle. They formed a great team. Also we want to give honorable mention to Rick Mckinney. hbzodiak More

Completely Satisfied Customer I am completely satisfied with my recent upgrade ! The sales personnel are friendly and fantastic to work with. They would do anything to help you ou I am completely satisfied with my recent upgrade ! The sales personnel are friendly and fantastic to work with. They would do anything to help you out. I would send any and all of my friends and family to Motor City to get a new or used vehicle ! More

Excellent He is a very friendly & honest. I felt very at ease with him but didn't make the sale right away. Went to other Chrysler dealers but the other sale pe He is a very friendly & honest. I felt very at ease with him but didn't make the sale right away. Went to other Chrysler dealers but the other sale persons not as helpful. More

Thrilled with our new minivan We recently traded in our vehicle for a new minivan. We went in looking for a deal that had unfortunately just ended. Karen Girard and the motor cit We recently traded in our vehicle for a new minivan. We went in looking for a deal that had unfortunately just ended. Karen Girard and the motor city team worked with us to help us get an even better deal. We are thrilled with our brand new mini van and look forward to doing more business in the future More

An enjoyable experience Was greeted and enjoyed the whole visit of looking to purchase a vehicle.I was shown the vehicle and everything i wanted to know about the vehicle and Was greeted and enjoyed the whole visit of looking to purchase a vehicle.I was shown the vehicle and everything i wanted to know about the vehicle and nothing was hidden.Wasn't chased around around and hounded like most dealerships.Down the road i hope to do it. More

Great Experience I had a great experience at Motor City with the help of Jack Bryan. He made the process very comfortable and wasn't pushy at all like other car sales I had a great experience at Motor City with the help of Jack Bryan. He made the process very comfortable and wasn't pushy at all like other car salesmen I've come across at other dealerships. My boyfriend was also with me at the time when I purchased my Chrysler 200, and he was very impressed with the costumer service we got from Jack that he ended up trading his car in and purchased a vehicle from Motor City as well. I definately recommend this dealership to anyone who is interested in buying a new vehicle. We also enjoyed our experience with Ruby Hupalo in the finance department. She made us feel comfortable and made the experience enjoyable. More

2016 Dodge Caravan. Had a fantastic experience at Motor City Chrysler. Mitch listened to all the options we asked for and was very thorough when he explained them to us. Had a fantastic experience at Motor City Chrysler. Mitch listened to all the options we asked for and was very thorough when he explained them to us. Mitch and Ron looked after us on pricing the Caravan. I will definitely be back for another vehicle. More