Mid-Town Ford Sales Limited

save yourself a headache and look elsewhere for service I brought my vehicle in for regular scheduled service two times to Midtown Ford. Nothing fancy, tire rotation and oil and filter change. Every time wh I brought my vehicle in for regular scheduled service two times to Midtown Ford. Nothing fancy, tire rotation and oil and filter change. Every time when I scheduled the appointment I made a point to advise the dealership I wanted the vehicle back as soon as it was done. I then dropped off the vehicle the night before my scheduled service to have it queued into service first and ready to go asap. On each occasion when I called the service line around 01:00 p.m. the following day to check up on the service progress, assuming it was completed I was told it had not been even looked at yet. The last service appointment was the exact same scenario except they called me back about 02:30 p.m. and said a part was required that was not in stock and that they might not be able to get the part and have it installed by the days end. If you dont look at a vehicle until the end of the work day there is a very good chance that if there is an issue it wont be repaired. I brought this concern about scheduled appointments forward to the service manager and sales manager. The Company response was there was no way to schedule a vehicle in for service at a specific time and every service appointment made was well known as a "all day" appointment @ Midtown Ford. Well, I just returned from my scheduled appointment @ Capitol Ford. Two hours twenty minutes from drop off to payment including an additional service diagnosed as required and attended to but not on the service request. The vehicle was brought in promptly at the arranged appointment time and serviced quickly and efficiently. Thank you Midtown Ford for consistently providing such extremely poor service prompting me to find a GREAT alternative. More

Great Experience! John was great to deal with. He made our car buying experience easy and painless, and wasn't pushy at all. We ended up getting exactly what we needed. John was great to deal with. He made our car buying experience easy and painless, and wasn't pushy at all. We ended up getting exactly what we needed. More

John is great! Normally car shopping is stressful and unappealing to me. John made the experience a good (and easy) one and I would definitely recommend going to him Normally car shopping is stressful and unappealing to me. John made the experience a good (and easy) one and I would definitely recommend going to him if you're looking for new or used. He will listen to what you want and do his absolute best to find it. On top of that he will give other options so you can compare. I look forward to dealing with him (and the rest of the team) again! More

Quick service I entered Midtown Ford at 11am at 5pm I was driving away with my new F150. It was a quick and efficient use of time to get the deal and veichle I wan I entered Midtown Ford at 11am at 5pm I was driving away with my new F150. It was a quick and efficient use of time to get the deal and veichle I wanted. John Nault is great to deal with. Thanks. More

Crazy awesome! So I bought an Escape the other day. John was awesome. He took care of me from start to finish. Very good also in dealing with the manager as well. Jo So I bought an Escape the other day. John was awesome. He took care of me from start to finish. Very good also in dealing with the manager as well. John was lots of fun, made me laugh, and he liked my Metallica shirt. More

F-150 purchase John was friendly, helpful and a pleasure to work with. There was no pressure and John turned the lot upside down to find the truck and features that John was friendly, helpful and a pleasure to work with. There was no pressure and John turned the lot upside down to find the truck and features that I had wanted. In the end, we left with the truck we wanted and I would recommend John and Mid-Town Ford to anyone looking for a vehicle. Thanks John!! More

Awesome Experience! It was an awesome experience purchasing my new truck. I truly appreciated all the assistance I received in getting me out of my old truck and into my It was an awesome experience purchasing my new truck. I truly appreciated all the assistance I received in getting me out of my old truck and into my new one. Thanks for all the help! More

Amazing store This dealership was by far the best one I visited while looking for a vehicle. They followed a great process to help me find my perfect vehicle. All s This dealership was by far the best one I visited while looking for a vehicle. They followed a great process to help me find my perfect vehicle. All staff were very friendly and welcoming. More

Amazing customer service! Just got our Ford F150 FX4 through trade in yesterday with Dustin as our salesman. We received excellent service throughout and were given time to dis Just got our Ford F150 FX4 through trade in yesterday with Dustin as our salesman. We received excellent service throughout and were given time to discuss without someone breathing down our back for the sale. We were not pressured into buying the vehicle and were made to feel very comfortable that the purchase we had made was the right one. We were given three different quotes for our trade in and requested several quotes with and without extended warranty, all of which came back promptly. I really thought shopping for a vehicle with a 7 month old baby would have been such a headache however, the quick service made it so easy. Diane in finance was probably the best finance employee I have ever dealt with anywhere (banks, car dealerships etc.). She laid all the information out for us and explained it in detail and even provided us with information that no other car dealership had ever given. We would definitely recommend mid-town ford to our family and friends. More