Metrotown Mitsubishi

Terrible after the initial sale Don't return phone calls. Hidden fees. Unreliable and egar to dodge any reasonable questions. I have been trying to get them to cancel the oil change Don't return phone calls. Hidden fees. Unreliable and egar to dodge any reasonable questions. I have been trying to get them to cancel the oil change package for months, (I'm moving and no longer need it) by phone and in person. They try to shoo me away and say someone will call but they never do. They told me canceling a service would be an easy phone call. Nobody seems to care when they don't get a little extra coin. I feel stuck and frustrated as I do not have the money to be paying for a service I'm not using. More

Smooth and quick process First time buying a brand new car and they helped us go through the process as quick and as easy as possible. Some of them even stayed overtime just t First time buying a brand new car and they helped us go through the process as quick and as easy as possible. Some of them even stayed overtime just to make sure that we're being taken care of and that we have all we need to fully utilize and enjoy our brand new car. More

Metrotown Mitsubishi - Professionals and Honest I recently bought a used 2010 Outlander at Metrotown Mitsubishi. I found it on their website where it is easy to search new and used inventory with de I recently bought a used 2010 Outlander at Metrotown Mitsubishi. I found it on their website where it is easy to search new and used inventory with decent write-ups. I viewed and test drove a couple trade-ins before making a decision. The technical specialist was fully knowledgeable with all the features in the models and answered all my questions. The sales specialist went over the car proof and dealt fairly with me, honouring a family discount for previously buying from their lot. I was interested in add-in’s, like a hitch and Bluetooth. They went over the OEM and after market options and let me make the decision. They answered all my questions and stood by their representations. Once a deal was reached the car was ready in one business day with the hitch installed. Financing and ICBC were approved and setup the same day. I was very impressed with the sales process and would like to thank Tiago and Ezekiel. More

2018 Outlander Had an excellent purchase experience at Metrotown Mitsubishi. Recommend Ezekiel who had great product knowledge. Overall sales experience was pressu Had an excellent purchase experience at Metrotown Mitsubishi. Recommend Ezekiel who had great product knowledge. Overall sales experience was pressure free and I had the chance to try a few different packages and models before deciding on the car that best fit me. More

Awesome Overall Experience I got the vehicle I wanted and am very happy with my overall experience. I have been wanting to upgrade to a larger safer Outlander for over a year no I got the vehicle I wanted and am very happy with my overall experience. I have been wanting to upgrade to a larger safer Outlander for over a year now. I am finally in the vehical I want. I would recomend the Sales department at Burnaby Mitsubishi to anyone. The managers in the sales department were fantastic and all spent time to talk to me about my decision and switch from a smaller to bigger vehicle. They were very positive, friendly, and helpful. Ezekiel helped me with my vehical. I would recomend him to purchase a new Mitsubishi from. More

2017 RVR got a brand new 2017 rvr from metrotown mitsubishi. i am very happy overall how they treated me. Ezekiel was very helpful from the very beginning. pro got a brand new 2017 rvr from metrotown mitsubishi. i am very happy overall how they treated me. Ezekiel was very helpful from the very beginning. providing me with all the features of the vehicle. Thanks guys so happy with my black edition rvr! More

Great Customer Service My car was in for a transmission fluid flush. Andrew provided a great experience for me, he gave me a nearby car wash voucher since there was a 45 min My car was in for a transmission fluid flush. Andrew provided a great experience for me, he gave me a nearby car wash voucher since there was a 45 min wait. I rarely get things done at the dealership because they are usually expensive. My car is way more responsive and runs well. Only complaint I have is the building is old and could use a renovation and have a larger waiting area for guests. More

Great customer service - James We just walked in and went home with a new Outlander. The great customer service of James convinced us to buy right away. He answered every question w We just walked in and went home with a new Outlander. The great customer service of James convinced us to buy right away. He answered every question we asked. James is impecabble and the other guys were great too. More

Ezekiel and Ben was awesome I was looking for a 7 passenger SUV and Ezekiel helped me out to the best of his abilities to be able to get me the 7 passenger SUV that I wanted and I was looking for a 7 passenger SUV and Ezekiel helped me out to the best of his abilities to be able to get me the 7 passenger SUV that I wanted and tried his best to fit it within my budget. Ben the finance manager also helped me a lot. More

Horrendous post-sale care The sales team is great. Herman was amazing. Went over the top to help me out and easily accessible. 4/5 I bought a Mazda here so it's understandab The sales team is great. Herman was amazing. Went over the top to help me out and easily accessible. 4/5 I bought a Mazda here so it's understandable but my experience post-sale isn't great. I brought the car in while under the "3 month warranty" for sending problems. All I got from service was that "it is normal" and they wouldn't do anything and wouldn't waste any time investigating further. I brought the car to a mechanic and there were problems and they fixed it right away. Not the best experience. I also brought it in for a burning smell when driving up hills during the "3 month warranty" and the person attempted to convince me that it was normal and all cars that are older do this. I bring it to my mechanic and he says it's the catalytic converter and would be quite expensive to fix. Mitsubishi wouldn't do anything about it. Now winter comes along and I want to change my tires. I search the car for my key for the locking nut and it's not in the car. I call Mitsubishi on multiple days and they tell me they will call me back. And they don't. Then finally I talk to someone "who can help" and they tell me they can remove the lock nuts for 60 dollars and I'll have to buy a new set as well. Forget it. 1/5 Tl;dr. The sales team pre-sale was great. Post-sale the experience was horrendous. Out of all the dealer's I have dealt with it was the worst. More