Metro Ford

Very poor customer service from the service department at this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of ser this dealership. I have used this dealership a number of times because they are local to me, and have become very disappointed with the level of service from the staff. The issues I've had to deal with are such as not receiving a call once my car was ready. On one occasion I called a number of times to find out if my car was ready for pickup and was told that someone would call back, which they never did. On another occasion when I had an issue with the transmission control module on my car, I was told that I would have to pay for the part to be replaced. However, the part was still under warranty and was replaced for free from another dealership. Today, I took my car in for a service and the staff were too busy to look away from their computer screens to even acknowledge that a customer was waiting. I was the only customer in the office at the time. When I asked for their opinion on a minor issue, they were quick to say, we need to connect a machine to find the problem and were not even willing to understand or even give their opinion on what the problem may be. The sense I get is that they are just trying to scam money out of their customers at every point. I am very disappointed with the attitude of the service department at this dealership and will not be using them again. More

November 12, 2022 We recently bought a custom ordered 2022 Maverick XLT Ford Hybrid pick-up truck from the Metro Ford dealer, Port Coquitlam, BC and traded in our former mint conditioned 2018 Escape FWD 2022 Maverick XLT Ford Hybrid pick-up truck from the Metro Ford dealer, Port Coquitlam, BC and traded in our former mint conditioned 2018 Escape FWD with low mileage and no accidents. The salesman, Nick Dunkley is a high caliber superstar worthy of kudos and a good candidate for an award to his immeasurable credit. He polished the image, customer service experience and reputation of Ford with his professionalism and patience. We've dealt with other Ford dealerships and others and Nick Dunkley sets the bar high. We have bought five Fords in the past 25 years (4 new, 1 pre-used), and this was a first-time ordering a vehicle and a new experience with this dealer. I have no qualms in recommending this salesperson or Metro Ford and stand by my moral compass conviction. Kerwin Maude, b.a. More

It was a pleasuire dealing with Chris Collins in the Service Department. His attention to detail and his outstanding customer service skills ensure future dealings with Metro Ford. Thank you. Service Department. His attention to detail and his outstanding customer service skills ensure future dealings with Metro Ford. Thank you. More

I had to get something welded on my car and was so afraid it was going to cost so much but it is so affordable here and the staff is super helpful and nice! it was going to cost so much but it is so affordable here and the staff is super helpful and nice! More

It is always a great experience at Metro Motors! Very friendly staff with great customer service Very friendly staff with great customer service More

Very happy with the experience in purchasing my new Ford Escape. My sales rep was very helpful. Escape. My sales rep was very helpful. More

Amazing experience - dealt with them in Sales & Service for the last 25 years. I'm always treated exceptionally! for the last 25 years. I'm always treated exceptionally! More

The staff is always very welcoming. My salesperson listened to my requests and did his very best to find something that worked for my family. My salesperson listened to my requests and did his very best to find something that worked for my family. More

Metro Ford was amazing in purchasing my new vehicle. Each staff member was polite and easy to deal with. Each staff member was polite and easy to deal with. More

BEST DEALER IN TOWN! ! will continue dealing with this dealer for services and future sales. great team ! will continue dealing with this dealer for services and future sales. great team More