Metro Ford Sales Ltd

So, a perennial problem with the Metro Ford dealership in Calgary is their inability to properly schedule appointments. I commented on this in the past and had assurances they would work to fix the problem, Calgary is their inability to properly schedule appointments. I commented on this in the past and had assurances they would work to fix the problem, but no such luck. If you make an appointment for same-day service, don’t expect it to be honoured. They chronically overbook. The norm, through my experience, is that they will often keep your car overnight, which can really play havoc with your own schedule. The maddening think is their notification system, where you get bombarded through the day with updates such as (after noon for a car that was brought in at 9 am) “Your car is not yet in the service bay, but its eighth in line…” followed by messages over the hours where you are “…fourth in line”….”second in line”…and then, the final blow, at around 5:45 pm “We will not be able to get to your car today…”. In fact, on my appointment yesterday, I got no responses after the first update—nothing to tell me the car would be held overnight. Had to call the next day to find out what was happening. It all reminds me of that Seinfeld segment on “Reservations”. “Yes, Mr. Seinfeld, we have your reservation, we just don’t have your car.” Seinfeld “I don’t think you understand what a reservation is.” I don’t think Metro Ford understands what an appointment is. More

We dealt with Nick Li in the purchase of our mustang. Owing to chip supply shortages, our purchase was drawn out for a year. Throughout Nick kept us informed of the progress being made and ensured that w Owing to chip supply shortages, our purchase was drawn out for a year. Throughout Nick kept us informed of the progress being made and ensured that we were treated fairly. It was a pleasure to work with Nick. Jim and Jessica More

Friday July 09 2021 I brought my Ford Edge in to Metro Ford Calgary for "The Works" Package and to get estimate for Replacement Passenger Side Mirror. I Was quoted by text by Christina $96.75 with install Ford Calgary for "The Works" Package and to get estimate for Replacement Passenger Side Mirror. I Was quoted by text by Christina $96.75 with install +tax. I said Ok please replace and she said she needed to order and booked me back in for Tuesday July 13th. I brought my Car in, Holly took my car and texted me with updates. Then Texted me that the vehicle was ready and total was $1203.01. I asked how when i was quoted $96 and she said that Christina must of misquoted but they cannot do it for $96 and the best they could do is $781.03. I cannot afford that so she said she could get the tech to put the old mirror back on. So for wasting my ENTIRE DAY. Misquoting me for the work and then CHARGING ME $186 for their screw up and I didnt end up with a new mirror or anything. Paying $186 for NOTHING.... WARNING To Buyers and Those looking for SERVICE More

Had a fantastic experience buying a Mustang and ship it to Vancouver . A great place to purchase a Car . Professional service and smooth transaction. I like to Vancouver . A great place to purchase a Car . Professional service and smooth transaction. I like More

First Positive Service Experience With Ford After some nightmare service experiences at the dealership where I bought my 2018 F150 from (Northstar) I decided to move dealerships. This time, i ne After some nightmare service experiences at the dealership where I bought my 2018 F150 from (Northstar) I decided to move dealerships. This time, i needed 2 major warranty items resolved as well as 2 recalls completed. I have to say, my experience couldn't have better. From my Service Tech Vanessa to the Service Manager Jason, everyone went out of their way to make sure i had what i needed. Communication through the whole process was excellent. Hats off to this service department. Thanks! More

New 2019 F-150 Ford Lariat Purchase / Trade In Leo O'Neill did quite well at finding me what I wanted in a new half ton truck, Liam was also quite helpful with vehicle options, Leo O'Neill did quite well at finding me what I wanted in a new half ton truck, Liam was also quite helpful with vehicle options, More

Excellent From my first contact with Leo O'Neill to discuss my needs in a new truck purchase on I found him very helpful and wow did he ever get me a great truc From my first contact with Leo O'Neill to discuss my needs in a new truck purchase on I found him very helpful and wow did he ever get me a great truck! I found Leo and Kat in finance to be very professional and helpful. Thanks for the great experience! More

Total Rip Off Instead of repairing an issue they wanted to replace the whole part which would have cost me triple. DO NOT USE METRO FORD SERVICE IF AT ALL POSSIBLE! Instead of repairing an issue they wanted to replace the whole part which would have cost me triple. DO NOT USE METRO FORD SERVICE IF AT ALL POSSIBLE! As is typical, dealerships do not want what is best for the customer, they simply want to make the most money out of you. Plus they charge an extreme amount of money for just looking at your vehicle - no repairs included. It is just like charging someone to give you a quote, ridiculous! More

DO NOT BUY A CAR THERE iI had what I believed was a confirmed appointment to purchase a used Ford Explorer and it turns out that I decided to call the day before to triple c iI had what I believed was a confirmed appointment to purchase a used Ford Explorer and it turns out that I decided to call the day before to triple confirm the appointment and the car was sold. I'm very disappointed with the lack of customer service as this was going to be the second car that I purchase here in the last 6 months. When I express my frustrations a whole bunch of lies start flying out pointing blame on the process and on someone else, just simply not accepting responsibility Don't buy a car here More

Got sold a repaired new vehicle I bought a New Ford Raptor in October of 2018, there was no deals, the price was full pop. I agreed to the terms of the sale then learned my New Rapto I bought a New Ford Raptor in October of 2018, there was no deals, the price was full pop. I agreed to the terms of the sale then learned my New Raptor is damaged goods, it was in an accident and fixed and I wasn't told, how I found out is through a angry former customer of theirs who has connections in the ford world he tracked me down and notified me of this, I was grateful for this individual as I plan on proceeding with getting this matter resolved one way or another. Note: If you buy a new vehicle always ask for the Oasis Report, tell the salesman you want to see the warranty history even on a new vehicle, you might be surprised what you find. More