Metro Ford Sales Ltd

They refuse to investigate warranty issues Do not buy a vehicle here and do NOT use Metro Ford Service - unless you're prepared to get jerked around. Brought vehicle in for service and because Do not buy a vehicle here and do NOT use Metro Ford Service - unless you're prepared to get jerked around. Brought vehicle in for service and because it was making a VERY LOUD whine lasting 4 - 5 minutes when it's started in cold weather. Once it warms up, the noise goes away. Took several video clips of the problem on various cold days and offered to send it to the service adviser/technician. I was told that they'll take my money for the service, but will NOT look at any problem unless it is happening at the moment they are inspecting it. I explained that it only makes the loud noise when temperatures are below -10C. Since it has warmed up, they won't investigate. This isn't the first time Metro Ford has refused to investigate . Anyone that has ever owned a vehicle has experienced intermittent problems and the fact that they won't even look tells you they don't care. My advice - go elsewhere and deal with a business that cares about their customers. More

still waiting for truck to be repaired after 8 weeks.. i spent 70 grand and got a lemon, wont trade me into something of equal value and it has been 8 weeks so far truck sitting at metro ford and is unable i spent 70 grand and got a lemon, wont trade me into something of equal value and it has been 8 weeks so far truck sitting at metro ford and is unable to drive. trying to get more information is like pulling teeth and nobody seems to be able to do anything to help. run away people, run. More

Excellent tire change service! I brought my 2002 Chevy Malibu in to get the tires changed over for the summer and was impressed by the service overall. My service adviser Dan was ve I brought my 2002 Chevy Malibu in to get the tires changed over for the summer and was impressed by the service overall. My service adviser Dan was very helpful and the service was done in exactly the time he quoted and my tires were put on and aligned correctly the first time. Very satisfied customer! More

Horrible, I only have one star because I couldn't give zero Booked an appointment 3 days in advance as I was travelling to Calgary and would need service done before returning home, was offered 12 or 1 pm .chos Booked an appointment 3 days in advance as I was travelling to Calgary and would need service done before returning home, was offered 12 or 1 pm .chose 1pm , when I arrived they told me appointment was for 9am and I had to wait 2 days to get in, they have no clue what they are doing More

Happy Customer Service is always terrific at Metro Ford. Advisors are courteous, friendly, and trustworthy. I always know what to expect when I leave my vehicles wit Service is always terrific at Metro Ford. Advisors are courteous, friendly, and trustworthy. I always know what to expect when I leave my vehicles with Metro Ford! More

Ricky was great! Had a great experience with Ricky at Metro Ford - I felt like he was very good at explaining the differences between the models, not pushy but I truly Had a great experience with Ricky at Metro Ford - I felt like he was very good at explaining the differences between the models, not pushy but I truly felt like he did the best he possibly could get to get us a great deal. In general I have noticed Ford is one of the less pushy dealerships. Although we did not end up purchasing a Ford, I HIGHLY recommend Metro Ford to anyone in their search. More

Bane, my service agent, is the best. My two vehicles always end up with just what they need and in a timely fashion. The cost is appropriate for the service rendered. Thank you. My two vehicles always end up with just what they need and in a timely fashion. The cost is appropriate for the service rendered. Thank you. More

Ford Explorer Service As a Dealership, all the staff were very friendly. My only issue was that I updated my Navigation with a spend of $260 and I consider that as a large As a Dealership, all the staff were very friendly. My only issue was that I updated my Navigation with a spend of $260 and I consider that as a large spend for accessing some electronic information which other premium car companies provide free of charge. And in spite of the spend, I am still getting lost with the navigation system (30% of times it is showing me I am driving nowhere or beyond the actual driving road). I am surprised that in spite of charging substantially, the product is not showing the latest navigation information. Will be happy if someone from Ford looks into the issue. More

Best in the West I just bought my second brand new F150 This time the 2016 Sport model. I went to the same salesman I used in 2015, Steve Aston as the process was exc I just bought my second brand new F150 This time the 2016 Sport model. I went to the same salesman I used in 2015, Steve Aston as the process was excellent and he cared about my purchase. He made me feel like a valued customer and looked after me with the few extras I wanted fitted. I have dealt with three other Ford dealers I need Calgary but Metro Ford is heads above the best. More

Great Service by Nick Li I bought a 2015 Ford F 150 without seeing it as I am based in BC. Nick Li was very helpful and sent me all kinds of pictures. He also gave me a goo I bought a 2015 Ford F 150 without seeing it as I am based in BC. Nick Li was very helpful and sent me all kinds of pictures. He also gave me a good deal on the truck, much better than I could get locally. I highly recommend Nick to any customer locally or out of province seeking a good deal on a vehicle. More