Mercedes-Benz West Island

*******Avoid Mercedes-Benz West Island at all costs, especially if Jerry is the manager you're dealing with. His aggressive and unprofessional behavior is unacceptable. He lied repeatedly and tried to d especially if Jerry is the manager you're dealing with. His aggressive and unprofessional behavior is unacceptable. He lied repeatedly and tried to deceive me at every turn. His conduct was not only rude but downright unethical. It’s clear he has no respect for customers or basic standards of honesty. I felt swindled and disrespected throughout the entire ordeal. Do yourself a favor and steer clear of this dealership and Jerry’s toxic management style. More

***Sous toutes réserves*** ***AVOID MERCEDES-BENZ WEST ISLAND*** **Worst Experience Ever - EQE 350 4MATIC 2023** My wife leased an EQE 350 4MATIC 2023, her second car from Mercedes-Benz West Island, ISLAND*** **Worst Experience Ever - EQE 350 4MATIC 2023** My wife leased an EQE 350 4MATIC 2023, her second car from Mercedes-Benz West Island, and it was the worst experience ever. The sales process was full of relentless pressure—they kept us at the dealership past closing time, were applying pressure and blatantly lied about the car's residual value and electricity consumption. But that was just the beginning. The car had issues from the start, and eventually, it completely stopped in the middle of the road while she was driving on a boulevard. Concerned for her safety, we brought the car to their service department and discussed it with management. They completely ignored our concerns and even gaslighted us. After a week with little to no communication, we discovered through the MercedesMe app that a mechanic had been driving her car, thinking it was a demo! HOW CAN THIS HAPPEN? We confronted him by going to a location he was with her car and he admitted he had the same problem—the car stopping suddenly in the middle of the road. When we addressed this with Michael, the assistant manager, he refused to take responsibility & said that the mechanic was ‘’test driving it’’ which is a lie as the mechanic himself told us he thought the car was a demo. A few days later, we met with Gerry, the General Manager, and it was the worst display of management I've ever seen. He screamed at us and offered no help whatsoever. Even now, they don’t know what’s wrong with the car and have deemed it unsafe to drive. Their so-called solution? Pay $50,000 out of pocket, and they’ll finance it on the next car—all for a car that doesn’t work and is a threat to everyone’s safety. It’s unbelievable that this dealership is allowed to operate without taking responsibility. Our next step is legal action because enough is enough. More

My experience with Mercedes-Benz West Island was incredibly disappointing. Initially, I was attracted by a promotion offer, only to find out that I couldn't qualify due to a family member purchasing incredibly disappointing. Initially, I was attracted by a promotion offer, only to find out that I couldn't qualify due to a family member purchasing a Benz just weeks prior. Apparently, their loyalty program restricts benefits to only one family member, which was news to me. Despite this setback, I decided to explore other options. However, upon attempting to cancel my dealings with West Island, I was bombarded with calls from a representative named Michel Dropsy, who insisted on retaining me as a customer. After expressing my desire for the same deal elsewhere, he assured me they could match it. However, when it came time to finalize the agreement, I was shocked to discover numerous hidden fees and charges that weren't disclosed earlier. They claimed these additional expenses were necessary due to the nature of their deal compared to the one I found elsewhere. As if that wasn't enough, the financial manager, Atif, further increased the total due by an additional $3000, making the overall cost substantially higher than what was initially agreed upon. Their lack of transparency and sudden increase in costs left me feeling frustrated and deceived. In the end, I chose to walk away from Mercedes-Benz West Island and found a much better deal elsewhere. The experience has left a sour taste in my mouth, and I would caution others to beware of their questionable business practices. BTW : I attempted to inquire with Michael regarding the fate of my $500 deposit, but regrettably, his responses were rather nebulous and lacked clarity. More

Bought a GLC 2019 pre owned in August and have had 2 incidents post sales that leave me disappointed. 1. The car was sold without a check nut and it could have been a serious lapse if it broke down an incidents post sales that leave me disappointed. 1. The car was sold without a check nut and it could have been a serious lapse if it broke down and I needed to change wheels in an emergency. 2. It continues to be registered on the app in the name of the previous owner, despite several follow ups, I still don't have any response from the sales person or the dealership. More

Jimmy is a real Joke. ....stay far away from this dealership.....they put on sub par breaks on my E350, everyday there is black break dust all over my rims, then try to tel ....stay far away from this dealership.....they put on sub par breaks on my E350, everyday there is black break dust all over my rims, then try to tell me its normal.....detailing rims every 48hrs from break dust is not normal Jimmy...You can't put a crown on a clown and call him a king.....Shameful.....never again, but i am definitly making a complaint to BBB and everywhere I can.... More

Worst service, for a year and half I was complaining from a bad sound in in my brand new car. The have an humiliating answer as if I don’t understand the quality Mercedes-Benz. At the end I called Mercedes- a bad sound in in my brand new car. The have an humiliating answer as if I don’t understand the quality Mercedes-Benz. At the end I called Mercedes-Benz Canada and the sent me to Mercedes-Benz Blainville where they found the problem in no time, and it was a very serious one in the distribution belts of the engine it was at the point to destroy the full machine. Now I have another problem in the power steering and they act as usual as if I don’t understand Mercedes-Benz. What I understand that you don’t listen to the complain and you are so lazy to try to realise what is the problem. The manager must do a follow up with his technical advisors and how their approach to analyse the complaints and how they document it to the technicians. And I am sure that you need a good engine mechanic. I suffer 18 months from an un-enjoyment of my new car. Perte de joy de vivres. And this because of your bad service. More

worse service ever! they had my car for 2 days and did absolutely nothing. they told me they would call me back... nothing... left messages to their manager... never re they had my car for 2 days and did absolutely nothing. they told me they would call me back... nothing... left messages to their manager... never returned my call. More

WORST DEALERSHIP AND CUSTOMER SERVICE I HAVE EVER SEEN TOOK MY 2021 GLE63 IN FOR A RECALL, LEFT THE DEALERSHIP AND ALL THE UNDERCARRIAGE SHIELDS FELL TO THE GROUND, WERE NOT SECURED WAS ASKET TO PAY FOR N TOOK MY 2021 GLE63 IN FOR A RECALL, LEFT THE DEALERSHIP AND ALL THE UNDERCARRIAGE SHIELDS FELL TO THE GROUND, WERE NOT SECURED WAS ASKET TO PAY FOR NEW ONES BY THE MANAGER JIMMY. THIS DEALERSHIP IS A SINKING SHIP SINCE IT IT NO LONGER CORPORATE OWNED, AND THE SERVICE MANAGER WITH HIS CAULKY ATTITUDE SHOULD BE AT A MCDONALDS TO LEARN CUSTOMER SERVICE. More

If I could I would rate 0 the service of this dealer. They lie that they do the job but they don't. I paid a lot for a job not good, they keep lying to me. The worst dealer I deal with. They lie that they do the job but they don't. I paid a lot for a job not good, they keep lying to me. The worst dealer I deal with. More

Horrible service . I took my mercedes for service this past week and was surprised how unprofessional they were; After a full day of leaving the car at their service to I took my mercedes for service this past week and was surprised how unprofessional they were; After a full day of leaving the car at their service to diagnose the problem, the day came to an end with no message, no call. I had to go there at 5:30 pm and all I got was the tech guy showing me a video of the sound but no diagnosis. The next day I took it to a non -mercedes garage and it took them one hour to call and diagnose the problem and in the afternoon, they fixed the problem. I think this dealership is tainting the reputation of Mercedes and I hope Mercedes Canada will do something about it. More