Mercedes-Benz West Island

Horrible service . I took my mercedes for service this past week and was surprised how unprofessional they were; After a full day of leaving the car at their service to I took my mercedes for service this past week and was surprised how unprofessional they were; After a full day of leaving the car at their service to diagnose the problem, the day came to an end with no message, no call. I had to go there at 5:30 pm and all I got was the tech guy showing me a video of the sound but no diagnosis. The next day I took it to a non -mercedes garage and it took them one hour to call and diagnose the problem and in the afternoon, they fixed the problem. I think this dealership is tainting the reputation of Mercedes and I hope Mercedes Canada will do something about it. More

Mauvais service. Refus de changer une lumière parce que j'ai pas de rdv et que ca prendrait 30 minutes. Comme si j'aurais pu prevoir à quel moment mon phare allait b Refus de changer une lumière parce que j'ai pas de rdv et que ca prendrait 30 minutes. Comme si j'aurais pu prevoir à quel moment mon phare allait brûler... More

I would also give them a 0. Jimmy Mandalis is an arrogant jerk. He certainly did not make you feel welcome and treat one with respect or kindness. He acts like he owns the plac Jimmy Mandalis is an arrogant jerk. He certainly did not make you feel welcome and treat one with respect or kindness. He acts like he owns the place. Very bad experience and I too will never go back while Jimmy works there. More

If I could rate 0, I would. ESPECIALLY, Service "Director" Jimmy Mandalis, who is a disrespectful, arrogant individual who does not care about your experience. I got told to "Ge ESPECIALLY, Service "Director" Jimmy Mandalis, who is a disrespectful, arrogant individual who does not care about your experience. I got told to "Get the F* out of my office*" while he was hand-gesturing and shuffling his papers at me. He could not withstand that I had all the facts laid out about my negative experience and that the quality of the repairs are mediocre at best, on a good day. Sexist, complexed and insecure leadership-level who clearly takes his "title" way too seriously. Not worth a penny. Never EVER going back to Mercedes in my ENTIRE life. You just lost a customer for LIFE. More

if I could give negative i would. Brought my car in for RECALL work. The next thing, i know the serviceman tells me we need to do an inspection and test for some issues. I refuse that $390 CHARGE. I tell h RECALL work. The next thing, i know the serviceman tells me we need to do an inspection and test for some issues. I refuse that $390 CHARGE. I tell him just do what is under recall. Fast forward, i get another call, battery is dead what to do? I told him, i don't care, i drove it in, i will drive it out. Now i need to boost every day. Spoke to service manager Jimmy, could have been the worst call ever. Completely rude didn't let me talk. Said I know where this is going so have a nice day, Its customer service people like him are what make people to POSTAL. SHAME ON YOU More

Definitely the worst service ever. Definitely don’t go there … very expensive, bad service, quality of repairs horrible. Next car will be Lexus or BMW there … very expensive, bad service, quality of repairs horrible. Next car will be Lexus or BMW More

Poor customer service. specifically from sales manger George very bad experience, he does not know how to talk with customer. No more to deal with this dealership agian after 8 years. George very bad experience, he does not know how to talk with customer. No more to deal with this dealership agian after 8 years. More

best people I ever dealt with! The sales representative was knowledgeable and help me through the whole process. No pressure just like I wanted it. was knowledgeable and help me through the whole process. No pressure just like I wanted it. More

I have a E 400 2017 it is the third Mercedes E class purchased from West Island Mercedes... On July 24th 2020 the air suspension exploded.. My car had to be towed by Mercedes emergency to the west isla purchased from West Island Mercedes... On July 24th 2020 the air suspension exploded.. My car had to be towed by Mercedes emergency to the west island dealership... Turns out they did not have the replacement part, nor (according to them) was the part available in Canada..it is now the 18th of September, almost a month and no part, no car! They have offered me a loaner,but refuse to deliver it downtown Montreal where I reside. I was planning on buying a new 2021 E 450, however I am seriously reconsidering! More

HORRIBLE SERVICE Jimmy at Mercedes West Island has damaged my bumper after a transmission fix and light bulb change. The bumper is now put back on with a gap wide enou Jimmy at Mercedes West Island has damaged my bumper after a transmission fix and light bulb change. The bumper is now put back on with a gap wide enough to stick my fingers in it. There WAS a previous workd order showing damage UNDER the bumper which I am aware of, however the top of the bumper was on the car PROPERLY when I dropped it ff over three weeks ago.. After disputes with them and Mercedes Canada - they will not simply look at the footage to PROVE I did not bring the car in this way. Thanks for the new bill i have to pay. Selling my car to avoid dealing with MERCEDES ever again. WORSE COMPANY EVER!!!!! More