Mercedes-Benz Ottawa

Had a great experience with Jackie and the staff at Mercedes-Benz Ottawa Downtown. Their service was kind, courteous and without pressure. They are very genuine, caring employees who go out of their wa Mercedes-Benz Ottawa Downtown. Their service was kind, courteous and without pressure. They are very genuine, caring employees who go out of their way to ensure their clients are comfortable and well cared for. They explain everything very clearly and make sure you’re aware of all your options. I was touched by their excitement for me when I picked up my new car. Their service far exceeded my expectations. Would recommend to anyone looking for a new Mercedes. More

Really enjoyed my experience at Mercedes-Benz Ottawa. I dealt with Ryan Prince, I would highly recommend him to anyone looking to buy a new or used vehicle there. He was very kind, patient and was committe dealt with Ryan Prince, I would highly recommend him to anyone looking to buy a new or used vehicle there. He was very kind, patient and was committed to getting me in the best car for me. More

Purchased GLC 450E, from downtown Ottawa location, had extremely positive and professional experience from sales to finance. Mr Hafizi in sales Lea Massey in finance made my experience very very positive extremely positive and professional experience from sales to finance. Mr Hafizi in sales Lea Massey in finance made my experience very very positive.Higly recommend both as they seem to have right talent for the job. More

What a wonderful experience at Mercedes Ottawa Downtown What a wonderful experience at Mercedes Ottawa Downtown & i can tell this is my greatest experience buying a car so far. The professionalism & ded What a wonderful experience at Mercedes Ottawa Downtown & i can tell this is my greatest experience buying a car so far. The professionalism & dedication of Elie Ghantous the sales consultant was very helpful to me to take a clear & right decision. Leah Massih the finance Manager is la crème de la crème. And thank you Asma Al-Khalid for the good reception. 🥂 More

Having an older vehicle, it is bound to breakdown and Mercedes are no exception. We all know the cash cow of every dealership is the service department. Therefore, finding a good service department and o Mercedes are no exception. We all know the cash cow of every dealership is the service department. Therefore, finding a good service department and one you can trust, with your car and your pocket book is critical. Unfortunately, my first experience at this dealer was the worst I have ever had. It was excuses, lies with false solutions. I deeply regret bringing my vehicle at this dealer and because of this poor service team “Frank” and service manager who refused to complete the work I paid in full. I am stuck with a vehicle that I can’t sell or drive. Please do not get your car serviced at Ogilvie Mercedes. More

Excellent service Big thanks to Keith for the excellent service when I brought in my summer tires to get changed. I felt extremely comfortable with all of their extra p Big thanks to Keith for the excellent service when I brought in my summer tires to get changed. I felt extremely comfortable with all of their extra precautions and protocols amidst this COVID pandemic. They did a fantastic job to think of all possible areas where they could mitigate exposure risk (sanitizing my car, garbage can outside of bathroom, maintaining adequate space distancing in waiting area etc.)..well done. Very professional, prompt and personable service. Thank you! More

A+ Service Every time I enter this place, i am treated with love and respect. If you are looking for a Mercedes Benz, this is the place to go. I am always well Every time I enter this place, i am treated with love and respect. If you are looking for a Mercedes Benz, this is the place to go. I am always well taken care of in every department from sales to service. Thank You. More

Service I have a very good service this month, it was taken by Mr.Ali Issaky , he is amazing person helping me with my car service. Thanks. Fares Hamdan I have a very good service this month, it was taken by Mr.Ali Issaky , he is amazing person helping me with my car service. Thanks. Fares Hamdan More

The used car team definitely earned a higher rating after our amazing experience but 5 Star is the max. We recently purchased an off lease E63S and believe me Pierre Laberge and his team are looking out for our amazing experience but 5 Star is the max. We recently purchased an off lease E63S and believe me Pierre Laberge and his team are looking out for your best interest. No pressure. No bs. Just an extremely positive experience. Being a member of our Country's Military wearing my uniform with pride it's refreshing witnessing the mentoring of a Jr sales consultant Qian Wu by her manager Pierre Laberge. Outstanding work Pierre you're a natural leader. Some of you reading this might think that we are nieve after this statement about Ogilvie looking out for our "best interest" but understand that this is our third Mercedes product and our 21st vehicle purchase. I am a car enthusiast and I've dealt with other major brands such as Ford for my Platinum Superduty, BMW for our daughters 335i and Mercedes USA for my wife's first convertible. No other experience is comparable to our recent purchase. Ogilvie welcomes you to their family of clients meeting your every expectation. Our experience with financial Manager Leah Massih has also been amazing. Leah thank you for the laughs, your professionalism and down to earth approach it's very refreshing. A Huge thank you to our sales consultant Qian Wu, used car manager Pierre Laberge and financial services manager Leah Massih. Cheers Ogilvie Mercedes. More

Surprisingly slimey for a high end dealership Expected more... lots of tricks like photocopying your driver’s license (technicality illegal), asking for a credit card when making a offer and refus Expected more... lots of tricks like photocopying your driver’s license (technicality illegal), asking for a credit card when making a offer and refusing to give back keys (from trade in assessment). Found the approach hostile and made me go to another dealership to buy. More