Mercedes-Benz London

Brought my car in because the ESL failed. They said the part would take 2-3 weeks to come in. Started calling for an update towards week 3 and kept getting told someone would call me back. Th They said the part would take 2-3 weeks to come in. Started calling for an update towards week 3 and kept getting told someone would call me back. They didn’t. Eventually I got told the part is so back ordered, they don’t have an estimate for when it’ll show up. After lots of angry phone calls, I got Mercedes Canada headquarters to admit people have been waiting for this part for over 8 months. I understand back orders, covid, geopolitical conflicts impact shipping times, but it’s called expectation management. You KNEW when I brought it in that this issue existed. You KNEW I wouldn’t get my car back in 3 weeks. Don’t hide behind some policy that says you have to quote 3 weeks and you know people have been waiting almost a YEAR. You LIED. Every step was a lie, you knew it, and don’t want to admit it. Don’t buy a Benz from this dealership. They’ll only screw you over. More

Update September 2023: I just purchased another car from Tony Yang at Mercedes Benz London. This one was the SL 63 AMG. This was a very special transaction that Tony and his general manager Rob, were able t Tony Yang at Mercedes Benz London. This one was the SL 63 AMG. This was a very special transaction that Tony and his general manager Rob, were able to put together for me. It was special in that it was the car of my dreams, but perhaps even more importantly is that I just bought a new C43 AMG in May 2023. The C43 was a great car, but I must admit that my decision to purchase the C43 over the more expensive SL63 was a mistake on my part. When I called Tony to let him know that as much as I really liked the C43, I still had SL 63 on my mind despite the price difference. Tony and Rob created a path to the new SL63 that made my decision fast and easy. Friendly, helpful and professional all the way. Thanks Tony for an awesome purchase experience. More

Had a great experience at MB London with Tony Yang. He went over his working hours to help us the first day and even had to cancel his own appointment to accommodate us on delivery day. Thanks again To He went over his working hours to help us the first day and even had to cancel his own appointment to accommodate us on delivery day. Thanks again Tony! The entire process was fast, effortless and stress free. I totally recommend MB London. Great deals! Great cars! More

We recently purchased a new vehicle from London Mercedes Benz.Our sales consultant Tony Yang gave us outstanding service, from a quick get to the price negotiation ( no games ) to an in depth instruction o Benz.Our sales consultant Tony Yang gave us outstanding service, from a quick get to the price negotiation ( no games ) to an in depth instruction of the vehicles features. I'd also like to mention any other staff we were involved with were top notch. I would highly recommend Tony Yang and this dealership. Gregg and Susan Wonnacott More

I have purchased three Mercedes from Mercedes-Benz London, always facilitated by Tony Yang. Tony Yang is a consummate professional, and a true gentleman. I have always felt like I received the best de London, always facilitated by Tony Yang. Tony Yang is a consummate professional, and a true gentleman. I have always felt like I received the best deal possible, both on purchase price, and trade-in value. The entire process has always been effortless, thanks to Tony Yang and Greg Guzman. If you are considering purchasing a Mercedes, don't look anywhere else. More

Have a wonderful experience at MB London. From the start to the end, Tony Yang was there to help us with our decision & answer any questions. From the first visit to the signing of the contra From the start to the end, Tony Yang was there to help us with our decision & answer any questions. From the first visit to the signing of the contract, to picking up our vehicle. Thank you, Tony & MB London. More

We really didn't needed a new vehicle, our current vehicle was just a year old. When we went to the dealership to test ride the new GLC 300, I told Tony to 'make me buy' this by giving us numbers that vehicle was just a year old. When we went to the dealership to test ride the new GLC 300, I told Tony to 'make me buy' this by giving us numbers that we can't say NO to. He did exactly that, no xx and on point. Tony won't promise anything that he can't deliver and he will never not deliver anything he promised. It was a seamless transaction and we are happy with our purchase. Greg from Finance was another gem of a professional. It was pleasant working with him. Although we didn't meet Mike in person but he did help us make this happen over emails. All in all it was a great experience at MB London. We will for sure do business again. More