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Mercedes-Benz London
London, ON
1,176 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area.
Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,176 reviews
October 01, 2018
Great Experience Jace was great to work with. She was very knowledgeable and professional and made the experience very pleasant. I would definitely recommend Jace and Jace was great to work with. She was very knowledgeable and professional and made the experience very pleasant. I would definitely recommend Jace and will contact her for any future Mercedes purchase. More
by jim
October 01, 2018
Another Mercedes-Benz I like to trade vehicles. Tony Yang is the man. Tony gave me a true wholesale value for my Range Rover and deal was completed in 10 minutes for my new I like to trade vehicles. Tony Yang is the man. Tony gave me a true wholesale value for my Range Rover and deal was completed in 10 minutes for my new GL400. That's the way I like to deal. Thanks Tony! More
by Thorndale
Employees Worked With
September 29, 2018
"Amazing Experience" Charbel is a very pleasant, helpful and professional individual. When I first met Charbel, I could tell right away that he is a very down to earth kin Charbel is a very pleasant, helpful and professional individual. When I first met Charbel, I could tell right away that he is a very down to earth kinda guy, which made dealing with him extremely easy. I have never owned a Mercedes until now and I'm in total LOVE with it! Charbel is by far the most patient and to say the least, the most determined salesman I've ever met. It took us a total of 2-3 months to make a final decision and Charbel always took the time to explain everything thoroughly to us. He always took time from his busy schedule to call or text us to follow up from our last visit or conversation. The whole experience was a very smooth one and I highly recommend anyone to visit Charbel at the London Mercedes Benz dealership. P.s. Mike Maric is also exceptional and professional at his duties at the Service Desk. P.s.s. A big Thank you to Kristina Wong for the invitation for the complimentary meal and the concert to see Rod Stewart at the Budweiser Gardens!! More
by linda.cipu
September 14, 2018
Great Experience Jace was extremely helpful and professional. The delivery of my vehicle was on time and the team at Mercedes was very flexible with my lease return. Jace was extremely helpful and professional. The delivery of my vehicle was on time and the team at Mercedes was very flexible with my lease return. I would recommend Jace and her team to any of my friends and family! More
by Joe
Employees Worked With
Jace Cooper
September 12, 2018
I like this dealer, but not Jace I hate to write this but I feel I need to be responsible for other customers. Bought the car in early Sept. and somehow the front tow cover was mis I hate to write this but I feel I need to be responsible for other customers. Bought the car in early Sept. and somehow the front tow cover was missing when I picked up the car --- well, that's not a big deal. A few days later I received the missing part from Jace, but the part was broken. At the same time, I found the TIREFIT kit in my car was expired. Emailed Jace immediately regarding these things and she did not reply, at all. (You know, she was quite responsive the first day I picked the car when she sent me the review link for this website.) Ok, you might be busy. So I followed up multiple times in the following days/week. No reply. Finally, I had to drop by the dealer and the other staff was very helpful in solving my issue. During the purchase of the car, regarding the method of payment, I was intended to pay cash, Jace told me only certificate check is possible, others not accepted. Okay, I went to the bank. But when I came to Katrina to deal with the payment, I found out that many options are available! I don't know why but Jace left me an impression of taking advantage of her customers. I trusted her, but such small things made me feel uncomfortable. I recommend this dealer, but not Jace. More
by T.Zhang
Employees Worked With
Jace Cooper, Katrina Wong
September 12, 2018
A great experience This is my first new Mercedes, and I went in a total of 3 times. I bought my vehicle on the third visit after taking it for a test drive. Tony Yang wa This is my first new Mercedes, and I went in a total of 3 times. I bought my vehicle on the third visit after taking it for a test drive. Tony Yang was courteous and informative at every visit. I sent him a few questions by email, and he responded to me immediately. I have not yet had my vehicle serviced but I have no doubt the service department will live up to the standards of the sales department at Mercedes London. More
by artsy
August 31, 2018
Exceptional Rapport Charbel Francis was the representative in the dealership who greeted and assisted us in the purchase of our 2018 Mercedes-Benz, London. His except Charbel Francis was the representative in the dealership who greeted and assisted us in the purchase of our 2018 Mercedes-Benz, London. His exceptional rapport was greatly appreciated. From the first time forward, Charbel welcomed us when all other representatives ignored us. His demeanor and attention to detail we feel was exemplary. We would recommend Charbel to anyone interested in Mercedes-Benz. More
by Joan
Employees Worked With
August 30, 2018
Fantastic Experience Whilst in a market for a new vehicle, a family friend recommended we go and chat with Charbel since we were looking for a specific vehicle that would Whilst in a market for a new vehicle, a family friend recommended we go and chat with Charbel since we were looking for a specific vehicle that would fit the needs of our expanding family in the coming months. From the moment we walked through the doors we were greeted like family, and the experience has trickled on since picking up our vehicle over a month ago. Not only did we find a vehicle that met our every need, but we also had a very positive experience with all of the interactions we encountered. Charbel has paid meticulous attention to our wishes and has gone above and beyond to meet and exceed our expectations; I would definitely recommend his services and professional experience to those interested in a new vehicle. More
by Daniela Angus
Employees Worked With
August 30, 2018
Professional, courteous, knowledgeable and friendly Jace was prepared for my visit. She was friendly, open, courteous and knowledgeable. She understood what I wanted and presented my options fairly. I w Jace was prepared for my visit. She was friendly, open, courteous and knowledgeable. She understood what I wanted and presented my options fairly. I was not able to purchase the base model that I wanted but the trade-in value she provided for my car and the discounts she garnered offset any doubts that I was dealing with people who wanted my business. She kept me updated by e-mail and promptly answered all my questions - even on her days off! Five Stars. More
by dexter
Employees Worked With
Jace Cooper
August 23, 2018
Another great experience! Just purchased my second Mercedes in 14 months from Mercedes London, and Tony Yang. Brought my E400 Cabriolet in for the airbag recall, and while we w Just purchased my second Mercedes in 14 months from Mercedes London, and Tony Yang. Brought my E400 Cabriolet in for the airbag recall, and while we were waiting, ended up buying a new B250 4Matic Sport Tourer for my wife. Simply too good a deal to pass up! As usual Tony was amazing, and the entire experience was seamless and effortless. Thanks also to Kristina Wong for her assistance. Tony spent a lot of time going through every feature of the car with my wife until she was completely comfortable with it. When it comes to Tony Yang you only need to know two words - "consummate professional". Don't even bother shopping anywhere else! More
by Lewis Hamilton Fan
