Mercedes-Benz London

New lease Tony was great! Seamless renewal of our lease,, he was able to get us into a new CLA 250 without complaint or issue. Everything went smooth and there Tony was great! Seamless renewal of our lease,, he was able to get us into a new CLA 250 without complaint or issue. Everything went smooth and there was no hassles what so ever. I would recommend MB London to anyone and will gladly share my experience with others. Katrina was also great, easy to deal with and very pleasant. Thank you!!! More

Best service hands down I love the service and the friendly staff. I just call up Charbel and in seconds he gets things done for me. I am busy business person and he is just I love the service and the friendly staff. I just call up Charbel and in seconds he gets things done for me. I am busy business person and he is just always willing to make my life easier by helping me out by picking up my car straight out of my driveway and returns it as well. The service team is amazing and always asking if there is anything that I need or needs to be done. It's superior service! Thanks team Mercedes. More

See him first - Amazing, caring, friendly and professional. From the moment we test drove the car and up until we took delivery, Charbel was super helpful and caring throughout the entire process. He made sure From the moment we test drove the car and up until we took delivery, Charbel was super helpful and caring throughout the entire process. He made sure we were getting the right car to suit our family's needs. When we first walked into the dealership, he greeted us with a friendly smile and unlike other sales reps, he actually asked about who we are and got to know a little about us first. This made us feel very welcome and that is when we knew that we were in the right hands. He greeted and treated us like family from the moment we test drove the car, during purchase, and after the purchase too. He regularly checks in to see how things are going. The birthday card was also a nice touch! Thank you for that! :) Charbel paid close attention when helping us find the right car, and helped get us a car with the options we want. In my 30 years of buying/leasing cars, this has been the easiest and most pleasant purchase ever. No nonseces and no back and forth, and like mentioned earlier, the VIP type of treatment Charbel offered cannot be matched by anyone else. He truly went above and beyond what we expected. If you are looking for a new car, make sure you go see Charbel first at MB London. He will give you the VIP/family treatment from start to finish! Thank you Charbel for the amazing car and for the amazing purchase experience! More

Purchase of used vehicle Professionalism and overall attentiveness was very positive. The best I have experienced in my many years of vehicle purchasing. Sales was very plea Professionalism and overall attentiveness was very positive. The best I have experienced in my many years of vehicle purchasing. Sales was very pleasant and easy to deal with .. no high pressure, yet answered any and all questions we had. Service provided their honest perspective re the vehicle, given that they had serviced it since new. I have learned to completely trust Markus Widmer, the service manager, over my years of dealing with Mercedes London. So between Sales (Jace Cooper) and Service (Markus Widmer) I feel very confident with our recent purchase. More

Great Experience Jace was great to work with. She was very knowledgeable and professional and made the experience very pleasant. I would definitely recommend Jace and Jace was great to work with. She was very knowledgeable and professional and made the experience very pleasant. I would definitely recommend Jace and will contact her for any future Mercedes purchase. More

Another Mercedes-Benz I like to trade vehicles. Tony Yang is the man. Tony gave me a true wholesale value for my Range Rover and deal was completed in 10 minutes for my new I like to trade vehicles. Tony Yang is the man. Tony gave me a true wholesale value for my Range Rover and deal was completed in 10 minutes for my new GL400. That's the way I like to deal. Thanks Tony! More

"Amazing Experience" Charbel is a very pleasant, helpful and professional individual. When I first met Charbel, I could tell right away that he is a very down to earth kin Charbel is a very pleasant, helpful and professional individual. When I first met Charbel, I could tell right away that he is a very down to earth kinda guy, which made dealing with him extremely easy. I have never owned a Mercedes until now and I'm in total LOVE with it! Charbel is by far the most patient and to say the least, the most determined salesman I've ever met. It took us a total of 2-3 months to make a final decision and Charbel always took the time to explain everything thoroughly to us. He always took time from his busy schedule to call or text us to follow up from our last visit or conversation. The whole experience was a very smooth one and I highly recommend anyone to visit Charbel at the London Mercedes Benz dealership. P.s. Mike Maric is also exceptional and professional at his duties at the Service Desk. P.s.s. A big Thank you to Kristina Wong for the invitation for the complimentary meal and the concert to see Rod Stewart at the Budweiser Gardens!! More

Great Experience Jace was extremely helpful and professional. The delivery of my vehicle was on time and the team at Mercedes was very flexible with my lease return. Jace was extremely helpful and professional. The delivery of my vehicle was on time and the team at Mercedes was very flexible with my lease return. I would recommend Jace and her team to any of my friends and family! More

I like this dealer, but not Jace I hate to write this but I feel I need to be responsible for other customers. Bought the car in early Sept. and somehow the front tow cover was mis I hate to write this but I feel I need to be responsible for other customers. Bought the car in early Sept. and somehow the front tow cover was missing when I picked up the car --- well, that's not a big deal. A few days later I received the missing part from Jace, but the part was broken. At the same time, I found the TIREFIT kit in my car was expired. Emailed Jace immediately regarding these things and she did not reply, at all. (You know, she was quite responsive the first day I picked the car when she sent me the review link for this website.) Ok, you might be busy. So I followed up multiple times in the following days/week. No reply. Finally, I had to drop by the dealer and the other staff was very helpful in solving my issue. During the purchase of the car, regarding the method of payment, I was intended to pay cash, Jace told me only certificate check is possible, others not accepted. Okay, I went to the bank. But when I came to Katrina to deal with the payment, I found out that many options are available! I don't know why but Jace left me an impression of taking advantage of her customers. I trusted her, but such small things made me feel uncomfortable. I recommend this dealer, but not Jace. More

A great experience This is my first new Mercedes, and I went in a total of 3 times. I bought my vehicle on the third visit after taking it for a test drive. Tony Yang wa This is my first new Mercedes, and I went in a total of 3 times. I bought my vehicle on the third visit after taking it for a test drive. Tony Yang was courteous and informative at every visit. I sent him a few questions by email, and he responded to me immediately. I have not yet had my vehicle serviced but I have no doubt the service department will live up to the standards of the sales department at Mercedes London. More