Mercedes-Benz London

Exceptional customer service from Markus My experience with Markus has been exceptional. A few times I’ve had issues with my vehicle that needed servicing (windshield crack, flat tire) and bo My experience with Markus has been exceptional. A few times I’ve had issues with my vehicle that needed servicing (windshield crack, flat tire) and both Tony and Markus have been very accommodating in getting me in and out. The communication is excellent and I appreciated how they drove to my work to drop my car off, which made my life a lot easier. The customer service from Markus is definitely next-level and what you should expect from a high end dealership. Markus is also friendly and quick to respond. Based on my experience here, I would definitely recommend this dealership and consider buying another vehicle from them again. More

Great experience!!! Very impressed with the way we were treated like family rather than a customer. Tony's approach to helping my wife and I select the perfect car cannot Very impressed with the way we were treated like family rather than a customer. Tony's approach to helping my wife and I select the perfect car cannot be understated. He listened to all of our concerns, our wants, and most importnantly what we didn't want in a car. He would answer our calls at all hours even after the dealership was closed, and never gave us the "hard sell". It allowed us to feel confident that we were making the right decision in buying a Mercedes-Benz, and more so that we were buying it from the right sales person. I read many reviews online and it shows that we are not alone in how we feel about Tony, his reviews stand head and shoulders above the rest. Good job young man, keep up the good work! More

Pleasurable Experience Warren was wonderful to work with! He was able to show me the different options that were available, and help me find what best suited what I was look Warren was wonderful to work with! He was able to show me the different options that were available, and help me find what best suited what I was looking for. I was able to walk out of there with everything I was looking for in my dream car! Warren took the time to show me all the features on the vehicle and made sure I didn't have any questions before leaving. Warren was even kind enough to follow up with me a couple days after having the vehicle to make sure I was enjoying the vehicle. It was a pleasure dealing with Warren. More

Unparalleled excellence. I contacted Mercedes-Benz London after viewing their website. New to MB and not having a specific contact, I just happened to be put in contact with I contacted Mercedes-Benz London after viewing their website. New to MB and not having a specific contact, I just happened to be put in contact with Warren Cunningham. Warren was east to speak with, knew his stuff and was extremely professional. He could not have been a better fit for me; he sensed the level of interaction I wanted and made my transition to MB seamless and enjoyable. He contacted me when he said he would; he returned my calls promptly and professionally; and set clear expectations as to next steps. I also spoke briefly with Katrina Wong...equally efficient!! MBL, It’s all about your people. To me, Warren is the face of MB and will be a big factor in me remaining a loyal repeat customer. Oh, the car is pretty awesome too! :) More

Charbel treated us like family I was shopping around for a preowned vehicle and dropped by Mercedes to see what they had in stock. Immediately was approached by charbel who was prof I was shopping around for a preowned vehicle and dropped by Mercedes to see what they had in stock. Immediately was approached by charbel who was professional and extremely helpful. After a few minutes I felt at ease and in great hands. We checked a few cars out and decided to wait a bit on our purchase. I left the dealership with such great experience and a new friend in charbel. He treated me and my wife like family. I would recommend to visit with him first as he would make you feel the same. More

Easy and pleasurable purchase experience I found the ideal build for the Mercedes I wanted. Small problem: I am in Toronto and the car was in London. Problem? Not even a little. Mike Mar I found the ideal build for the Mercedes I wanted. Small problem: I am in Toronto and the car was in London. Problem? Not even a little. Mike Maric kindly stayed late to allow me to get to the dealership to see the car. The deal they made was reasonable and the negotiation process was a pleasure. Tony delivered the car to me in Toronto and spent all the time I needed and then some to get comfortable - right down to programming the garage door opener. Cannot say enough about the process being smooth and pleasant. More

Great experience! As a first-time Mercedes-Benz purchaser, Ryan was incredibly helpful, knowledgeable, and patient and made the purchasing experience an enjoyable one w As a first-time Mercedes-Benz purchaser, Ryan was incredibly helpful, knowledgeable, and patient and made the purchasing experience an enjoyable one without feeling like I was being pushed into a deal. I appreciated Ryan's honesty and great service. The team at Mercedes-Benz London were also great to deal with and I would highly recommend visiting their location if you are in the market for a new car. More

good sales - can improve service Tony from sales was fantastic and unfortunately, has had to jump in to help with the service side as well. Service team not very helpful or thorough. Tony from sales was fantastic and unfortunately, has had to jump in to help with the service side as well. Service team not very helpful or thorough. Missed items that car was taken in for, even after reminder and then not accommodating to take care of customer. More

Absolutely the Best Buying Experience I have ever had !!! Tony Yang was an absolutely exceptional sales representative. Very knowledgeable, professional, prompt and his communication and follow up were the be Tony Yang was an absolutely exceptional sales representative. Very knowledgeable, professional, prompt and his communication and follow up were the best of the best. I asked Tony to provide me with a stack of business cards, as he is the only industry rep I will recommend to any of my customers and friends. All others involved with this transaction were all top quality people as well. I will be back for the next vehicle for sure !!! More

Great Experience We went to review our options as our lease was coming to an end and found that the dealership staff were outstanding. They provided us with a number We went to review our options as our lease was coming to an end and found that the dealership staff were outstanding. They provided us with a number of options and by the end of the visit had provided us with an excellent option for our next vehicle. Our new Mercedes is a great vehicle - fun to drive and handles like a dream. if you need a great car from a great team, see these guys! More