Mercedes-Benz London

Andrew Kay- Strives to go over and above. Once again I was so impressed with the level of personal service offered by our service contact, Andrew Kay of Mercedes Benz, London. Just after a rec Once again I was so impressed with the level of personal service offered by our service contact, Andrew Kay of Mercedes Benz, London. Just after a recent snow storm one of our fleet of 10 Sprinter vans lost its antenna cover and was leaking water into the cab. After notifying Andrew of the problem he was able to get us a replacement cover in short order and was able to walk our service staff through how to replace it, thus keeping the van in service during a time when it was crucial that it be available to us 24/7. Well done Andrew and Mercedes Benz, London! More

Excellent service and customer care Andrew Kay was quick to diagnose a problem with my truck and got me back on the road in record time! Excellent customer service and support. Andrew Kay was quick to diagnose a problem with my truck and got me back on the road in record time! Excellent customer service and support. More

Fantastic sales experience with Tony Yang We recently purchased a 2020 GLE350 from MB London and the sales team/experience was fantastic as Tony Yang and Mike Maric went above & beyond to find We recently purchased a 2020 GLE350 from MB London and the sales team/experience was fantastic as Tony Yang and Mike Maric went above & beyond to find a car that was exactly what we were looking for. We have purchased 3 cars from Tony and he has been a pleasure to deal with each time & provides great after purchase service - we will definitely buy our next car from him! More

Thank you Andrew for prompt and fast service, dhl Every Thank you Andrew for prompt and fast service, dhl Every time I come for service you’re always there with a smily face. Spare sprinter is ready for m Thank you Andrew for prompt and fast service, dhl Every time I come for service you’re always there with a smily face. Spare sprinter is ready for me More

Speedy but Efficient service Great service! Sprinter manager Andrew is qick to help with any problems i have with my trucks, and if he is unsure always finds an answer fast. The Great service! Sprinter manager Andrew is qick to help with any problems i have with my trucks, and if he is unsure always finds an answer fast. The notifications sent to my phone telling me the status of my truck repair is very helpful. Brandon did an exceptional job locating the problem with my truck. Nice to see a garage that warranties their parts. Even when Andrews bookings get backed up, with several vehicles, he finds a way to do a quick assessment to let you know what is involved with the repair and estimated cost. More

Stellar buying experience! Although I took several months to finally decide on my next Mercedes-Benz, Tony and Kristina helped me make the best decision and answered every quest Although I took several months to finally decide on my next Mercedes-Benz, Tony and Kristina helped me make the best decision and answered every question. This is my third vehicle from this dealership and I would absolutely recommend Tony and Kristina to anyone. What a fantastic purchase experience! I love my new car! More

My third AMG in four years Mercedes-Benz London is one of the most amazing car buying experiences I have had in my career. Over the past 30 years I have purchase fleet vehicles Mercedes-Benz London is one of the most amazing car buying experiences I have had in my career. Over the past 30 years I have purchase fleet vehicles from various dealers around London but when it comes to my personal vehicle I like to choose something special. I have tried some of the other high end brands available but once I got drove a MB AMG class vehicle I was obviously hooked. Thank you Charbel for your excellent customer service and taking my calls throughout the term of my leases. No matter how small the issue is you make me feel good for asking and are enthusiastic in resolving things to my satisfaction. More

Great experience Whatever the purpose of your visit, you will appreciate a beautiful showroom, a comfortable lounge and great staff. Our advisor as well as the rest of Whatever the purpose of your visit, you will appreciate a beautiful showroom, a comfortable lounge and great staff. Our advisor as well as the rest of the team we’ve dealt with, were extremely knowledgeable, professional and polished. A great experience! More

Putting the customer first This review comes 6 months after picking up the GLA250 because I really wanted to give an honest review after owning it and allowing the "excitement" This review comes 6 months after picking up the GLA250 because I really wanted to give an honest review after owning it and allowing the "excitement" to ware off. I can tell you 6 months later that I absolutely love this SUV. I have purchased a number of new vehicles in my life and I just thought all dealerships were kinda the same.... Well that sure changed when I met the salespeople at this dealership. Everything they did was centered around the customer. Making sure to take time to explain everything in detail and what was to come next. Going above and beyond to ensure my family took the time to really test out the GLA250. There was never any hesitation on their part when it came to going over the vehicle and the numbers or taking it out for a drive. The financing process was very easy and comfortable. Not once did I ever feel pressured to purchase anything. The present the options and you choose what works best. I would absolutely purchase from here again and I suggest everyone give them a shot when looking for a new vehicle. Thank you Warren, Kristina and Katrina for making this purchase a wonderful experience! More

We are incredibly happy with our purchase of the 2020 We are incredibly happy with our purchase of the 2020 E53 wagon with Tony. We live in Toronto and after calling a bunch of dealerships both in Toron We are incredibly happy with our purchase of the 2020 E53 wagon with Tony. We live in Toronto and after calling a bunch of dealerships both in Toronto and London first thing Saturday morning, we realized that we had to drive out there given the very different responses we get on the phone. And we made the right call! Tony had both test drives prepped and warmed up right when we stepped in. He is very professional, diligent, relaxed and worked with us to get the car we wanted at the price we wanted. The story doesn’t stop there. We realized on pick up day that our source (a very reputable tire and rim shop in Toronto) had screwed up the sizing of our winter tires, and OEM tires are on back orders. Tony came up with a creative solution to find winter tires the same day so we can drive back safely to Toronto in the middle of a snow storm. Had we gone with any other salesperson we wouldve gotten stuck that day. If you are looking for a Mercedez, you will get way better selections, deals and customer experience by going to Mercedez London than any other dealerships in Toronto. Please save yourself time and hassle by giving Tony a call. More