Mercedes-Benz London

After deciding that it was time for a new car, the next decision was what type and make of car we would buy. We already had a short list of cars we were interested in, so out to the dealerships we went. Wi decision was what type and make of car we would buy. We already had a short list of cars we were interested in, so out to the dealerships we went. With no set order or preference, we starting looked at the makes of cars on the list and talked to a number for sales people. After visiting the other dealerships, our next stop was MB London. Having bought a few new cars before (not a Mercedes) and having been the other dealership already, my car buying experience was about to change at MB London. Right from the time we walked in the showroom, the reception was friendly and welcoming. My wife and I first got to meet Rob Stockie, very professional and knowledgeable, giving us an overview the Mercedes Benz models. From there, we discussed purchase/leasing options and shortly after we were out test driving a car we had selected. Rob was up front about all the cost and at no time did we sense the pressure to make a purchase. We then got to meet Bill Schonauer, again professional, courteous and extremely knowledgeable with the Mercedes Benz product. We took a couple of days to review our experiences and the cars we had looked at. The decision was an easy one to make. We were going back to MB London. We made arrangements to meet with Bill and when we arrived, Bill had our new car at the front door, so we could see it, even before the paper work was completed. Bill was exceptional, ensuring the paper work was completed and reviewing the options on our new car. Within a couple of days we were back to pick-up the car. On delivery, again Bill’s customer service skills exceeded my expectations. After going over the car’s features and providing some helpful hints, based on experiences, Bill mentions that should we have any questions regarding the car, after leaving or any problems with servicing, that we should call him directly. Having now purchase my first Mercedes Benz and dealing with MB London, their Customer Service is the best. Thanks to Rob and Bill. More

I cannot say enough about the level of service and attention my wife and I received from Adam Stockie during our purchase. Adam was extremely professional and accessible while we were evaluating our attention my wife and I received from Adam Stockie during our purchase. Adam was extremely professional and accessible while we were evaluating our choice of vehicle and options and then when we arrived at the dealership to pick up our new ML 350 he was very patient and helpful showing us all of the features and getting us all set up. More

We just bought our seventh Mercedes Benz from Bill Schonauer we believe there is not much that we can say.We also to want to compliment the Service Department for their excellent service and courteo Schonauer we believe there is not much that we can say.We also to want to compliment the Service Department for their excellent service and courteous friendly manners.Bessie and Frank Van Oirschot More

From the moment I walked in the door the reception was friendly and welcoming. Exceptional cusotmer service from Adam in signing all paperwork, reviewing some new options on the my new ML350 but being th friendly and welcoming. Exceptional cusotmer service from Adam in signing all paperwork, reviewing some new options on the my new ML350 but being thorough but also very respectful of my time as well. Going as far as when the deal was done and I was ready to drive away mentioning that he has his blackberry on all the time, any problems to call or email and he will deal with immediately. I have dealt with many dealerships over the years but none come remotely close the the excellent customer service of London Mercedes and in particular, Adam Stockie and service manager Markus. More

Adam Stockie was very professional and knowledgeable which made the experience of buying my first car easy and enjoyable. He was always available to get a hold of if I had any questions. He was up front which made the experience of buying my first car easy and enjoyable. He was always available to get a hold of if I had any questions. He was up front about all the costs and helped me choose a package that was right for me. I would highly recommend him to anyone looking to purchase a car and my family will be returning to him in the future. More

sales person (Tony Yang) showed us several options for sales person (Tony Yang) showed us several options for the range of car we were seeking. He is very knowledgeable about the Mercedes product line. sales person (Tony Yang) showed us several options for the range of car we were seeking. He is very knowledgeable about the Mercedes product line. In addition, he patiently took us through the various functions on the car we purchased. We are looking for a second vehicle in the near future and Mercedes-Benz of London (and Tony) definitely will be our first (and hopefully only) stop. The dealership in general was pleasant and we were chatted up by several friendly employees. We also dealt with Sam Youngren in the Finance section. Very helpful and pleasant individual. Congratulations to HR at this dealership. They know how to pick their people. More

Service is always very good at the dealership. All service staff are friendly, polite, knowledgeable, helpful. They communicate what service needs to be completed and cost before doing the service so service staff are friendly, polite, knowledgeable, helpful. They communicate what service needs to be completed and cost before doing the service so they are upfront with all costs. More

My experience with Mercedes Benz London has always been a positive one. Since purchasing my first Mercedes I have developed a great relationship with my Sales Representative and the Dealer Principal. Their positive one. Since purchasing my first Mercedes I have developed a great relationship with my Sales Representative and the Dealer Principal. Their service department is second to none, and I am consistently impressed with their treatment of customers and overall willingness to go above and beyond. As a satisfied customer I have recommended, and will continue to recommend, Mercedes Benz London. More

I initially called MB London late on the afternoon of New Year's Eve enquiring about a pre-owned low mileage MB B200. Tony Yang actually returned my call within an hour that afternoon - very impressive!!! Th Year's Eve enquiring about a pre-owned low mileage MB B200. Tony Yang actually returned my call within an hour that afternoon - very impressive!!! The vehicle in question was a rare "manual transmission" model, which was a requirement of mine. I was calling from Alberta and was serious enough to consider flying to Ontario (I am from Ontario and most of my family still lives there) to test drive it. My main concern at that stage was what condition the pre-owned vehicle was in. Tony provided me with a CarProof, detailed verbal maintenance history and a detailed verbal description of the condition of the vehicle. I explained to Tony that I was also looking at other local vehicles in Alberta - this fact did not diminish Tony's interest in me as a customer or his high level of service. Tony offered to me and soon thereafter sent me a detailed walk-around YouTube video of the vehicle with a verbal commentary as he filmed. The video was extremely helpful for me to assess the vehicles' condition and it showed the B200 to be in excellent condition, just as Tony had represented it to be. Tony also followed up with me several times throughout my car-buying process, at appropriate intervals, to ensure that I had all of the information that I needed and to offer his service to advance a deal. I was able to test drive a similar B200 locally and actually found it to be smaller than I needed. In the end I elected to buy a new Subaru Forester, a vehicle which is slightly larger and offered me all-wheel drive. I live in the Rocky Mountains near Canmore, Alberta and ultimately decided that all-wheel drive was also a necessary requirement. I highly recommend Tony Yang as a sales consultant. I found him to be professional, friendly, knowledgeable, helpful, service-oriented and extremely creative in his approach to getting me the information that I needed 3,000 km away, especially the walk-around YouTube video. More

I recently purchased a new CLA 45 and found the experience to be very gratifying. I was fortunate enough to deal with Adam Stockie, he was exceedingly helpful and courteous. He was very knowledga experience to be very gratifying. I was fortunate enough to deal with Adam Stockie, he was exceedingly helpful and courteous. He was very knowledgable in selecting and sourcing the perfect vehicle for me !! I would highly recommend anyone looking for a new car seek out Adam Stockie at Mercedes-Benz of London. More