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Mercedes-Benz London
London, ON
1,100 Reviews
Mercedes-Benz Canada - after twelve years spent operating Mercedes-Benz London – was proud to turn over operations to the Finch Automotive Group. After making the strategic decision to enlist a local operator, a rigorous selection process deemed that no dealer was more suited for the position than Finch. With a level of passion and commitment to quality and service that is unparalleled in the region, the Finch Automotive Group are the perfect fit to uphold and expand the impeccable Mercedes-Benz brand in the London area.
Founder Brian Finch and current president Ryan Finch are thrilled to have the opportunity to work with the world-renowned line of quality vehicles that has made Mercedes-Benz a household name. More importantly, they look forward to helping you drive off in the luxury vehicle that you’ve always deserved.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,100 reviews
January 20, 2025
When looking for a new vehicle last fall our sales rep Tony Yang made sure the vehicles we were interested in were ready to go for a test drive when we arrived. Tony went over the features of each vehicle Tony Yang made sure the vehicles we were interested in were ready to go for a test drive when we arrived. Tony went over the features of each vehicle thoroughly. After a second visit we settled on a new GLE450e, three days later we took delivery of the vehicle we wanted, it was in stock! Everything went smoothly during the purchase, including the appraisal of our trade in. More
by les_c
January 19, 2025
Customer service at MB London is top notch - Mike Robinson was great to deal with and the experience was seamless Robinson was great to deal with and the experience was seamless More
by stevebaker560
January 19, 2025
Mike has assisted our family through purchasing five Mercedes vehicles. He is very knowledgeable and professional and does not pressure you. Great service from the entire team. Mercedes vehicles. He is very knowledgeable and professional and does not pressure you. Great service from the entire team. More
by MaryP
Employees Worked With
January 17, 2025
Tony made my car purchase experience seamless amd the process took only a few phone calls and couple visits one of them for pick up. He found me the best deal and was honest about options available. He e process took only a few phone calls and couple visits one of them for pick up. He found me the best deal and was honest about options available. He explained everything about the vehicle and was always available and pleasant when I had questions after having the car. I will definitely reach out to him for my future car needs. More
by Amysanchez87
Employees Worked With
December 18, 2024
Back in May, my girl friend (Debby Van Torre) traded the 2016 GLE 350d we purchased new, I bought a 2024 GLC white, black wheels for her, she loves it. Not sure if the young girl is still there. we were 2016 GLE 350d we purchased new, I bought a 2024 GLC white, black wheels for her, she loves it. Not sure if the young girl is still there. we were treated excellent by everyone there. she has had excellent service from the dealership on the previous SUV. Just wanted to say thankyou to all. More
by brentcsmith57
Employees Worked With
the young girl in show room
December 04, 2024
Kristina and Mike were excellent to work with. Great communicators and fantastic customer service-listening to our needs and trying the best to accommodate us. We will continue to recommend this Great communicators and fantastic customer service-listening to our needs and trying the best to accommodate us. We will continue to recommend this dealership to friends and family More
by Fred
Employees Worked With
November 28, 2024
Mike Robinson and everyone at Mercedes-Benz London alway go out of their way to accomodate my needs and concerns. go out of their way to accomodate my needs and concerns. More
by judb@hay.net
November 27, 2024
I recently had the pleasure of purchasing my new GLC 300 from Mike Robinson at MB London. Always friendly and knowledgeable, he never pressured me or made me feel rushed. When I picked up my new vehicle, Mi from Mike Robinson at MB London. Always friendly and knowledgeable, he never pressured me or made me feel rushed. When I picked up my new vehicle, Mike took the time to make sure I was completely comfortable with all it's new features. He also followed up a few days later to make sure I was completely happy with my Mercedes. Mike really went above and beyond with his level of service. This is the third Mercedes I have purchased at MB London and I want to acknowledge Markus Widmer, Dawson Hart and the team in the Service Dept for their continued excellence in vehicle care. More
by JB
November 25, 2024
Tony demonstrated excellent knowledge of the vehicle's features and functions, and his customer service was exceptional. I traveled from Oakville, ON to purchase a GLS 450 from the London, ON dealership, features and functions, and his customer service was exceptional. I traveled from Oakville, ON to purchase a GLS 450 from the London, ON dealership, and Tony took care of me throughout the entire process. From the moment I arrived at the dealership to when I drove off in my new vehicle, my experience was very positive. He listened attentively, answered all my questions, and made sure to get approvals for my additional requests. I would highly recommend Tony without hesitation—100%! More
by Kazz
Employees Worked With
