Mercedes Benz Country Hills

Be aware! They DO NOT HONOR THEIR QUOTE. I bought our suv from this location today. We were super excited and planned to celebrate after, until it turned into They DO NOT HONOR THEIR QUOTE. I bought our suv from this location today. We were super excited and planned to celebrate after, until it turned into nightmare. I spent 4 hours at the dealership, and here are the things went wrong: the quote was 0 down, but it was changed to 5000 down when we arrived. This was corrected only after we find out. We were quoted with additional $2000 off from the reduced price (it was a demo car, the price was reduced by $4514 to start with) but the sale manager Zabi lied in front of his staff and told me the original discount was $4000. I only find out after i signed the contract. The discount list were on every sale person's desk, with the exact amount of 4514! The protection plan was taken off without noticing us. And after a negociation, it suppose to be added back on with a discounted rate. When I found out the number does not add up, the finance manager Gur lied and misleading me that the first payment was lowered by over 1000. Only after I sign the contact, I found out it is not a discount, it is the deposit that are no longer needed since we purchased the protection plan. After hours of frustration, I finally give up, and ready to take the lose. But on my way home, I noticed there was a chip on the windshield that nobody told me about. I had to drive back, and I saw several people were inside Zadi's office. Someone seems to be important. So I went in and showed him the price list i took picture off their desk. No apologies! And you know what, I was totally right. It was the OWNER of the dealership inside! When I offered to tell them what happened, they refused to listen! And after I left the room, I heard some very very loud laughs. Come on mercedes, how could you laugh at your Customer for a few hundred dollars! What a horrible horrible experience! More

I purchased a used vehicle from Mercedes Benz Country Hills that included a set of winter tires and rims. I paid for these wheels. When I later tried to put the wheels on my car they where not compatible Hills that included a set of winter tires and rims. I paid for these wheels. When I later tried to put the wheels on my car they where not compatible. I reported the problem to the dealer. The dealer first denied my claim and argued it was not their responsibility and would not give me a refund although I had paid for the wheels. I continued to argue with the dealer and finally they agreed to install a cheap after market wheel from a third party service outlet. These wheels later caused severe brake problems as they did not fit the car. In the end, I had to replace the inappropriate wheels with the proper wheels that fit the car. This cost me $3000.00 dollars on top of the cost that I paid the dealer for winter wheels in the original purchase price. In the end, the dealership was disingenuous and a substituted a low quality component in my car that could have created significant service issues. Based on my experience I would never recommend Mercedes Benz Country Hills to anyone. More

Very pleased with my buying experience with Bryon Salimbacod. He did a great job explaining all the features of the vehicle. He made me feel valued as a customer and I never felt pressured to make Salimbacod. He did a great job explaining all the features of the vehicle. He made me feel valued as a customer and I never felt pressured to make a decision. Well done Bryon!! More

We had a positive experience purchasing our GLE 350 from CJ Mackenzie. Today we picked up our car after first Service. Vishall is in the Service Dept and they are very lucky to have him. He is so honest, re CJ Mackenzie. Today we picked up our car after first Service. Vishall is in the Service Dept and they are very lucky to have him. He is so honest, responsible, responsive, personable and just the best experience we have ever had in servicing our cars over the years. He’s remarkable. I hope MB appreciate him and keep in here in Calgary. More

Very happy with our purchase experience at MB Country Hills. Our sales representative Kartik was extremely helpful and friendly. Would definitely recommend this dealership to anyone looking to purchase Hills. Our sales representative Kartik was extremely helpful and friendly. Would definitely recommend this dealership to anyone looking to purchase a vehicle. More

0 stars for rating this dealership, although it will only accept a 1. Worst experience you could imagine, and this is from the top down. This was the third vehicle purchased there, and if it had not been t accept a 1. Worst experience you could imagine, and this is from the top down. This was the third vehicle purchased there, and if it had not been the vehicle we wanted (and it was), we would have walked away. The sales fellow was nice, but the attrition rate for sales folks is over the top, and they have 0 support from management for customer service. Every time we purchased a vehicle there, that the sale person was not there within 3 months. We have chosen to service our vehicles at Lone Star, as the service was so bad at Country Hills. When purchasing a very high end vehicle we asked to speak to the manager of their customer service for some feedback, and were declined. Instead the manager asked for questions, and came back with nothing. Sorry, I would normally look at balancing any rating, but cannot come up with anything positive about the dealership. Thank you Mercedes for a beautiful vehicle, just not the dealership. More

I am overwhelmed! With the customer service I received from Mercedes- country hills. It’s my first time buying a vehicle from Mercedes and the service from meet and gr With the customer service I received from Mercedes- country hills. It’s my first time buying a vehicle from Mercedes and the service from meet and greet to finance made me feel at home and the care, detail and respect was awesome. I am one happy customer! Andy was so patient and knowledgeable about all my concerns. He went to great lengths making sure that all my needs were met before handing me over to Ted. Where do I start, Ted was phenomenal! He went all out and was super helpful with my finances; I did not feel pressured or rushed to make any decisions! When I picked up my Vehicle, I met Jared! He gave me a thorough detail spec on all the aspects of the car and how to make full use of all the details in the car. He was super informative, patient and thorough. Honestly! A great team at the country hills! A big thank you to everyone for this great experience !!! More

Many thanks to CJ Mackenzie at MB of Country Hills for making the purchase of my GLA a positive experience. Exceptional assistance from the moment my brother and I walked in to the delivery of my car. Wha making the purchase of my GLA a positive experience. Exceptional assistance from the moment my brother and I walked in to the delivery of my car. What I really appreciate most is being able to comfortably make decisions without feeling pressured. Would highly recommend him and MB Country Hills to others. More

Took my 4 season tires to be swapped in for my winter tires. I had used my 4 seasons for 2 summers (around 20KM). I remember thinking "these tires seem almost new" when I was loading them into my car. tires. I had used my 4 seasons for 2 summers (around 20KM). I remember thinking "these tires seem almost new" when I was loading them into my car. I leave my car there for a week because I went on a week long trip. I come back. My car is not ready and I'm told that my treads have completely worn out and that I need new tires. How does pretty new tires with only 20Km on it get to almost bald. The service manager raises his voice to me and tells me this is perfectly normal. More