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Mercedes Benz Country Hills
Calgary, AB
49 Reviews
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49 Reviews of Mercedes Benz Country Hills
August 11, 2022
Have taken my SUV in a couple of times, but will no longer. The service department is, ironically enough, terrible at 'service'. Broke my windshield when repairing a chip and then didn't have the d longer. The service department is, ironically enough, terrible at 'service'. Broke my windshield when repairing a chip and then didn't have the decency to call me to tell me, just got a text saying they broke it, but they'd be happy to charge me $1000+ to repair it...pass thanks. Then when my keyless entry wasn't working, they said they looked and couldn't recreate it, but in the parking lot of the service centre it continued to malfunction, I took a video sent it too them and no response for over a month. Mercedes may be a luxury brand, but the the service here is anything but. Its so bad that after countless years with Mercedes I am looking to shift to a different brand. More
by N/A
Employees Worked With
Rohit
July 21, 2022
We traded in several vehicles and I must say that the sales staff was fantastic and the entire sales department went out of their way make us feel exceptional and a part of their family. We really can't sales staff was fantastic and the entire sales department went out of their way make us feel exceptional and a part of their family. We really can't say enough about their refreshing approach to straightforward vehicle sales. An excellent experience all round. More
by Wils107
Employees Worked With
Max, Ryan, Marie
March 16, 2022
If I could give a 0 I would. The way I was treated on my service claim I am not surprised at the low ratings here. We bought our GLE550 here because of the manager at the time. H The way I was treated on my service claim I am not surprised at the low ratings here. We bought our GLE550 here because of the manager at the time. He was very friendly and got the vehicle we wanted from Kelowna and the process was very nice. We are presently in Yuma arizona and have an issue with the rear shock on the back door. I phoned Country Hills to let them know and ask if they would look after this after we get back in April, as the warranty was set to expire in Feb. we are 3 hours or more away from a Mercedes’ dealer in the US. They told me no we would not. If I could not have it to them before warranty end it is my problem.even after letting them know the problem was there. Very disappointed with the lack of accommodation from this dealership. Will sell you a vehicle but service is non existent. I like to keep my vehicles under warranty so will be looking for another one when we get back. Will not be a Mercedes’ simply because of a 150 dollars shock and the attitudes of the dealership. Very sad. The good reviews here are for sales not service or after sale service. Would not recommend these guys and really expected more from Mercedes. Like the vehicle, do not like the dealership and service. Do yourselves a favor and go elsewhere. More
by davefot
Employees Worked With
Manager Colin Gindell
March 01, 2022
Sales staff that we dealt with was knowledgeable and helpful but unfortunately as soon as the sale happened they were unresponsive and unwilling to assist with post sale related topic. A big concern for helpful but unfortunately as soon as the sale happened they were unresponsive and unwilling to assist with post sale related topic. A big concern for us was the service quality and our experience so far was that the work was either done in a matter that leave lots of to be asked for (oil filter not tighten properly and leaking oil, side air bag panel reinstalled incorrectly causing attachment clip damage, factory defect parts installed etc.) or was not done at all. I will not be taking my Mercedes to this shop. More
by Joe Joeski
Employees Worked With
N/a
February 17, 2022
Just had a service for an engine check light fault, it was determined that it was the thermostat, was told that it would take 2-3 hours, it was nearly 7 hours later before the repair was finished, no curt was determined that it was the thermostat, was told that it would take 2-3 hours, it was nearly 7 hours later before the repair was finished, no curtesy car available as they have to be booked 3 weeks in advance, shuttle car does not go outside Calgary, so I’m stuck in the show room for 7 hours with no information on what was happening, after 4 hours I had to go looking for someone to ask what the status was, the information was very poor, in the 50+ years I’ve been driving this was one of the worse experiences from a dealership I have had to endure More
by barryarmer
Employees Worked With
Graham
October 14, 2021
I purchased my ML550 in February of this year! Was told the engine would not disappoint me! They stated the engine used in this vehicle has been used for over 40 yrs and I would not have any issues with it the engine would not disappoint me! They stated the engine used in this vehicle has been used for over 40 yrs and I would not have any issues with it! I’m a single lady so was on guard as to what I was getting! In my past I was purchasing vehicles from small used car lots but figured with this bigger purchase I would buy directly from the dealership! Safe way to go right? They know their vehicles and everything would be checked over well before selling. Upon purchase I was told they wouldn’t be able to offer me an extended warranty this was upsetting but again… they are saying I would not be disappointed! A few months into ownership I’m having issues with the engine light coming on. A call was made and was told that once I leave their lot they cannot help me. I do the necessary work and engine light is on again!! This time it’s the fuel injector issue! Fuel injector was replaced without their help and now it’s even a bigger problem. Diagnostics showing cylinder 5 issue and is shaking and blowing white exhaust! Called Mercedes to talk to a manager and now it’s 2 days with no call back!! I trusted Mercedes! I came to you in hopes that you would be honest and not sell me a vehicle with engine problems!! I can’t get to work to even pay my bills!! No vehicle and no call back!! These guys are out for the money and don’t care about you!! If your making a purchase you would be called back quick and helped!! Sadly, when I first purchased my vehicle I gave them a high rating and great review!! I take that back now!! All I have is a vehicle with major engine problems and a large debt!! For future…trust the small guys more!! Never had a problem with them before!! More
by Cryderman1964
Employees Worked With
Sales
August 14, 2021
The service experience hasn’t been the best at this dealership. My car is still under factory warranty and I brought the vehicle in for an issue which I believe should’ve been covered under the warrant dealership. My car is still under factory warranty and I brought the vehicle in for an issue which I believe should’ve been covered under the warranty. However, the service advisor that I was working with denied my request and he shifted the blame onto me and made a $4000 bill and I don’t know how much additional in labour charges. One of my family members who was with me at the time was also disgusted by this behavior. My family member was considering a GLS but ended up not giving Mercedes a chance because of this. I took the car to the downtown dealership and they said it was an issue that should’ve been covered under warranty and they fixed it in an afternoon. I will likely buy a different German brand vehicle or give the other Mercedes dealerships in the city a chance instead and will avoid spending any money here again. More
by bub4
Employees Worked With
Cla
July 23, 2021
We have been so pleased with the outstanding service from Country Hills Mercedes. Kertik has gone out of his way to help our family with a level of service that is above and beyond. So appreciative!! Kind Country Hills Mercedes. Kertik has gone out of his way to help our family with a level of service that is above and beyond. So appreciative!! Kind regards, Craig MacLeod and family More
by Craig
Employees Worked With
Kertik Khanijo
July 08, 2021
The Country Hills dealership offers excellent customer service and attention to detail. All of the staff are extremely friendly and helpful in making sure I was taken care of. The facility offers a comf service and attention to detail. All of the staff are extremely friendly and helpful in making sure I was taken care of. The facility offers a comfortable waiting area with a restaurant in case you get hungry. More
by Beverly
Employees Worked With
Brian Didrikson, Christine Kyte, Graham Loughrin
