Mercedes-Benz Boundary

I have been a customer of the Mercedes Boundary Service Centre for over a decade within 2 separate companies I have worked for, and I can unequivocally state that their service has not improved one bit ove Centre for over a decade within 2 separate companies I have worked for, and I can unequivocally state that their service has not improved one bit over the years. Despite the premium prices associated with the Mercedes brand, the service provided is far from top-notch. Recently, we dropped off a company vehicle for routine maintenance at 7 AM. By 4 PM, having received no updates, I attempted to contact the service center. After navigating through multiple phone selections, I was repeatedly redirected to reception. The receptionist forwarded my call three times to a service department member who was on vacation, as indicated by their voicemail. On my fourth attempt, I suggested that their phone system might need servicing, given its inefficiency. Despite this, I never managed to speak with anyone in the service department. My boss eventually got through and was informed that our vehicle had not even been started on and would require another day. This left us scrambling to reschedule our technician's appointments. The following day, we heard nothing until 4 PM when we were told that extensive work was needed and the vehicle would be ready by morning. Later, they called back to say it wouldn't be ready until the end of the third day. At this point, we decided to pick up the vehicle and have the work done elsewhere. To add insult to injury, we were charged an exorbitant amount for diagnostics and an oil change, and they failed to reset the vehicle's service interval notification. This experience epitomizes the worst customer service imaginable. For a brand like Mercedes, one would expect a level of service that reflects its premium pricing. Unfortunately, Mercedes Boundary Service Centre falls woefully short of these expectations. More

I have not been 100% happy with the outcomes of my service, but I do want to acknowledge Bryce Norman and his superior effort to accommodate me at all times. He has often gone out of his way to make service, but I do want to acknowledge Bryce Norman and his superior effort to accommodate me at all times. He has often gone out of his way to make things happen as flawlessly as possible. I will give this dealership 5 stars for Bryce Norman's outstanding service. More

Zero honesty. They don’t honor their deal. Waist of time… Just run from this dealership They don’t honor their deal. Waist of time… Just run from this dealership More

We received very helpful service from Ta Chi Mao, whose previous experience with Subaru allowed him to be very comfortable in explaining the Outback turbo’s many features. We appreciate his knowledge and e previous experience with Subaru allowed him to be very comfortable in explaining the Outback turbo’s many features. We appreciate his knowledge and effort which certainly facilitated our purchase.The dealership is certainly very thorough in all aspects of vehicle purchase. More

Paul Hui was exceptional and the other Sales team members I dealt with - Matthew, JM and Solomon - were all excellent as well. Paul took the time to understand our needs and we ended up upgrading from a GLA I dealt with - Matthew, JM and Solomon - were all excellent as well. Paul took the time to understand our needs and we ended up upgrading from a GLA to a GLE. Never felt any pressure or a "used-car sales" environment and the experience was very positive and comfortable. Read other reviews here and most of the negative reviews are about the service department which I have dealt with for many years and never had similar experiences. I do have to admit, I do not normally take an off-warranty MB back to the dealership unless I had to for the cost, time it takes and the lack of loaner vehicle (they have to book 3 months out if you want a loaner). More

Awful management people upstairs CIC after sales service department.Never coming back to see them. department.Never coming back to see them. More

Since my last review! I had my ml350 towed to Werners auto clinic, just was told my engine is seized, only made it for two blocks after leaving boundary Mercedes, calling I had my ml350 towed to Werners auto clinic, just was told my engine is seized, only made it for two blocks after leaving boundary Mercedes, calling them this morning to find out what they will do for me More

Terrible place never bring your car there. It’s the worst service the worst problems. I’ve had nothing but headaches since I brought my car in there. It’s been two months and my car still isn’ It’s the worst service the worst problems. I’ve had nothing but headaches since I brought my car in there. It’s been two months and my car still isn’t running because these jack offs don’t know what they’re freaking doing down there at ? Mercedes On Boundry, they suck. Do not bring your car there code for another option somewhere else before you take your car to this place. Took them five weeks. I had no vehicle for five weeks. Could you imagine? More

Patrick Lai is very nice and professional, he gave me very detailed information. It was a pleasant experience. very detailed information. It was a pleasant experience. More

Sold the car, with some defect (small but annoying ) and did not even announce about. After all very poor communication, always problem to call back, not even admit to fix a problem. did not even announce about. After all very poor communication, always problem to call back, not even admit to fix a problem. More