Mercedes-Benz Boundary

Complete lack of understanding of vehicle service proceedure The service Manager Darko Savic is a shiester. He told me to replace the SAM module in my 2006 R350 because of a known leak issue, replace the SAM and The service Manager Darko Savic is a shiester. He told me to replace the SAM module in my 2006 R350 because of a known leak issue, replace the SAM and is now refusing to program it because he didn't install it. Laughable service and clear lack of understanding of MB vehicles and operations. Stay away from these guys. More

Up front folks are good Mercedes boundary in Vancouver, they got me in promptly to do the theservice got us in right away at 8:00 am. They found the problem Boundary in Va Mercedes boundary in Vancouver, they got me in promptly to do the theservice got us in right away at 8:00 am. They found the problem Boundary in Vancouver. On return to Vancouver I took the unit in for service. More

Trade-in and purchase of a 2016 CLS550. 6Having owned two previous Mercedes-Benz cars I was anticipating a very high standard of service. My expectations were not only met but exceeded throu 6Having owned two previous Mercedes-Benz cars I was anticipating a very high standard of service. My expectations were not only met but exceeded through all stages of my purchase. I began my search on iPad as a lukewarm potential buyer as I was very satisfied with my current low mileage E coupe. Monica,my sales person at Boundary was extremely understanding and patient with me. The car which I purchased with trade-in was all completed on iPad. The drive from Kelowna; handover, and drive off with my CLS 550 was done in the most efficient and pleasant manner. There where absolutely no glitches and we were back in Kelowna the same day in record time. This was no doubt attributable to the work and attention to detail from Monika my sales person. My sons and I love the new car. Should I be in the market for another Mercedes-Benz in the future my first inquiry based on this experience will be boundary Mercedes-Benz. More

Incredibly poor service Went into the dealership inquiring about a used car they had on lot. No sales people were available and the receptionist gave me the Used Sales Manage Went into the dealership inquiring about a used car they had on lot. No sales people were available and the receptionist gave me the Used Sales Managers (Michael Dorab) contact info. When I reached out to him he was very rude and disrespectful, during the end of the conversation he stated "I'm on my lunch break, you're bothering me. Goodbye" and hung up the phone. I made the effort to go see the General Manager, Sam Ezharie and make a formal complain in regards to the way his management team conducted business over the phone and was told "I'm a young guy looking for trouble". He told me that it doesn't matter that I don't want to complete business with his dealership anymore and that he and Mike both receive phone calls each day from "wholesalers looking to make a quick buck". While leaving Sam's office he would not look me in the eye, or shake my hand until I made him do so. Incredibly disappointed because of the way the management team conducts business with their clients. I definitely recommend purchasing vehicles through a different dealership. More

Poor customer service Expensive as xxxx and they do not even wash your car after a 1000 dlls bill. ridiculous to be honest they will always have a pretext to don't wash it. Expensive as xxxx and they do not even wash your car after a 1000 dlls bill. ridiculous to be honest they will always have a pretext to don't wash it. They just want your money and your car out as soon as possible No even a taxi service of course neither a lend car whatsoever. DEF is also way more expensive that other Mercedes dealership I do not understand why. Very nasty when they charged that amount of money. More

Made a $90k purchase from MB Boundary and have never been more frustrated by the lack of professionalism in a dealer in my life. Note I've made 15 mercedes purchases over 8 years (work trucks and personal v more frustrated by the lack of professionalism in a dealer in my life. Note I've made 15 mercedes purchases over 8 years (work trucks and personal vehicles) from the Broadway and Surrey 5 star locations and have always been satisfied, love the product. My salesman at Broadway was poorly informed, did not listen, screwed up notes from discussions several times, neglected important details (in-service date on a new vehicle anyone??) and was generally a complete idiot. The finance and insurance department were equally pathetic bordering upon degrading. Took me one call to clear an issue they simply couldn't understand and should have. In short steer clear of this dealership. More

I've had my c230 serviced at this dealership for the last 5 years and would not take it to any other Mercedes dealership. The service advisors are great and always take the time to explain everything. I'v 5 years and would not take it to any other Mercedes dealership. The service advisors are great and always take the time to explain everything. I've been considering another luxury make, but the service that I receive at this dealership has made me think twice about buying a luxury make other than Mercedes. The only downside is the price of servicing, but that's the cost to owning a Mercedes :-) I would recommend this dealership for servicing to anyone with a Mercedes. More

The receptionists are friendly. The service people however are not very decent. A bunch of them have bad attitudes. Some of them don't care about you. Sales are all right. Place looks clean. Overall, however are not very decent. A bunch of them have bad attitudes. Some of them don't care about you. Sales are all right. Place looks clean. Overall, not a good dealership and go somewhere else for your service. More