Menzies Chrysler

Don't waste your time I went there to trade my car for a truck got there looked at the truck had some dents on it. When it came to sit down to trade it in my 2007 vow gli t I went there to trade my car for a truck got there looked at the truck had some dents on it. When it came to sit down to trade it in my 2007 vow gli the manger said he would give me 200 for my car for scrap because it was lowered as he called it unsafe to drive. Why won't you guys fix all the trucks there with engine lights because some look like scrap to me. I don't recommended this dealer ship to no one under that manger doesn't know what he is talking about More

My experience was pleasant and uncomplicated . I thought that Adam was thorough he gave us all the info we needed to make a decision. There were no games just the facts. I appreciated that. I thought that Adam was thorough he gave us all the info we needed to make a decision. There were no games just the facts. I appreciated that. More

Will not ever go back to Menzies Chrysler for a used car Too good to be true would be my summary for this dealer. We were doing a random walk around the lots, checking out used cars and jeeps like we normal Too good to be true would be my summary for this dealer. We were doing a random walk around the lots, checking out used cars and jeeps like we normally do it was probably about 4:00pm on a Saturday. Nothing really caught our eye and the cars that were online were nothing special. We were about to give up when we spotted a white BMW that did not match any of the online vehicles we were initially looking at. We checked it it was a manual transmission too! Score we thought. This is where the fun begins. We walked in to inquire about a test drive and were greeted by Al. He seemed like a "nice enough" sales guy. We test drove the car everything seemed okay except when I peeked around the corner before they brought it over only to see the hood up and something hooked up to the car, assumed it was a dead battery and just needed a quick charge. The test drive seemed fine, but there was no gas in it to do any extensive driving. As we are previous BMW owners we loved the idea of owning another, the price was fairly good for the mileage and the year so we thought why not? That was mistake one, we should have slept on it or test drove it again. Now it's approaching closing time and we decide to pull the trigger and purchase it. This was met with waiting lots of waiting. Then our salesperson comes down with a junket, I still have no idea what was in there and he made mention of the carfax says no accidents. Then basically handed us over to finance and took off for the evening as he was there past his shift, really warm feeling all around not at all. We are quickly rushed over to the finance desk to get that down payment locked away and then shown the door for the evening. Initially, I had inquired about having them hold the car for an extra two weeks as we were coming up on a vacation. Nope, we can not do that cause it costs us(Menzies)money. The rest of the pickup story is not too interesting so we can fast forward the two weeks holidays + 20 driving days I go to start the car one morning for work and am faced with a terrible stutter, it levels out quickly and I think nothing of it as I am past my 30-day window for support anyway. I started the car again quickly that morning after I got gas and it seemed okay again. The issue only re-occurred after an 8-hour stretch when the car had time to cool down, the rest of my day at work. The car stuttered again, this time, worse. It continued on for the next few days until it got the point where it actually stalled out. Okay, time to take it to the shop. I have a preferred mechanic I like to use for my BMW so I took it to him. Well after a half day diagnostic it turned out I had a cracked valve cover, some other valve had gone bad and the best part was some inferior brand spark plugs and coils that caused this whole mess. Guess what those plugs and coils were about a month old, just before I got my car. This trip to the mechanic cost me $2500. Also, the other surprise that was not mentioned until we came to pick up the car, it only comes with one key, so another couple hundred there for a secondary one. So my initial reasonably priced BMW is now on par with buying a used one from a BMW dealership themselves, so much for those savings. Now for my favorite parts. As we requested to have the car plated and licensed from Menzies, it was not until I went to change the frame around the license plate that I noticed that instead of finding proper matching bolts that would fit, they just took a random set and actually ended up drilling them into my trunk. Also, this was American car which we were never notified about at all. Which means that in order for me now to add it myBMW site I would have to pay for a $500 dollar completed recall letter. Since is has no factory warranty left this will not be happening but just one more gotcha along the way. To Menzies, I would suggest that if you can not fix the vehicles to a proper standard perhaps you should not be doing them at all. Maybe pass on the BMW's until you get some proper parts or training. Thanks Menzies for the experience, I will never shop with you again. TL:DR - I still love my BMW, but I would never again buy one from Menzies. More

Terrible customer service to potential customer I looked at a used Ford f 150 on the Menzies web site on Saturday morning and considered trading my truck in on it. The web site had a section that st I looked at a used Ford f 150 on the Menzies web site on Saturday morning and considered trading my truck in on it. The web site had a section that stated " Submit this trade-in form and we will get back to you promptly with an appraised value", so I did. With in minutes I received the regular "Thanks for your enquiry" email and a few minutes later I had a salesman email me and ask me if I could bring my truck in for a better a trade in appraisal so they could have a better idea of what it is worth. I replied back stating that visual inspection of a vehicle is always better but your web site stated that you would give me an appraisal value "Promptly" I explained that I was not going to drive the 3+ hour round trip unless the trade in numbers looked reasonable. Why waste both of our time.......Never heard back from him, so I called him on Monday morning. He said they got really busy on Saturday and he would have his manger look over the info on the appraisal forms I submitted on Saturday and get back to me shortly. 8 hours later, still no response. If this type of poor customer service is what I received and I haven't even got to the dealership yet, I'm not sure If I even want to make the drive (if they ever call me back). They finally did email me back with a ridiculously low appraisal on my truck which I told them they were out to lunch. Obviously they don't have time for "potential customers" and their web based "trade in appraisal form" is just a ploy to get you to come into the dealership. What a waste of time. I will take my 30K elsewhere. PS- I will say that Adam was very friendly throughout our sporadic conversations. More

I would go back, however was a bit uncomfortable! I would consider absolutely, purchasing my fourth Challenger (am a hardcore Mopar person) from a couple of the Sales People I had encountered when I I would consider absolutely, purchasing my fourth Challenger (am a hardcore Mopar person) from a couple of the Sales People I had encountered when I popped in for a test drive. Two of the Sales team I dealt with were great and very helpful. Although I did not purchase the pre owned vehicle I had looked at; not a Challenger, I most likely will be back. There was a bit of an oddity from a finance employee, made me very uncomfortable with her demeanor towards me ( I don't finance, but she walked past me and scoffed). Another side note, I asked a different employee to help me with the car outside, he was so aloof and hardly acknowledged me talking with him, he is the sales manager. I would deal directly only, next time; with Granville and or Vance. They were so great and obliging, that any negative was overshadowed by their positive service. More

We love our vehicle and our service! Adam was very knowledgeable and quick to provide all information we needed to close the sale. We are very happy with our vehicle and our service. T Adam was very knowledgeable and quick to provide all information we needed to close the sale. We are very happy with our vehicle and our service. Thank you! Brian & Lisa Keizer www.upnorthnaturals.com More

Car issues before 30 days.!!!! bought a 2009 Pontiac G8 from them before 30 days exhaust leak, drivers door strap wore out and clunking in front end.emailed salesman no responce fin bought a 2009 Pontiac G8 from them before 30 days exhaust leak, drivers door strap wore out and clunking in front end.emailed salesman no responce finally phoned Menzies salesman did not even work there anymore took a day to get ahold of a manager he told me to bring it up he woild look after it,i live in Peterborough so it,s quite a drive had to be there at 8;30 on a thursday morning so i work till 3am left work early so as to get some sleep got there at 9:30 thursday sat for a hour and a half just to have them say well the clunk we wont fix as its not saftey door strap we will fix that and exhaust well put up with that till we get the door stap in and we willsend it out to a muffler shop and see whats wrong with it.So left there wasted time going up exhaust stinking in traffic as it was right under my drivers seat got home to Peterborough took it to midis muffler $1900 just for the part to fix it proper but could not afford that so they removed the resonator and ran two pieces on pipe for $233 exhaust fixed, next day took it to a garage to get them to check the clunk it is a seized sway bar link so tight you can,t move it so waiting on the part for it will cost me $155 to get it fixed so tried to phone managers at Menzies called two of them no return call just wanted them to cover the cost of the repairs but nothing so to all you people looking to buy at Menzies stay clear they don,t care about you once you drive away i will never set foot on that lot again. Rob Ouellette Peterborough Ontario June 4 2016.... More

Loved The Service - Adam Richard Well, Where do I begin! Hi my name is Annissa, and i want to share my most recent Automobile experience! It was Early sunday Morning, sitting a Well, Where do I begin! Hi my name is Annissa, and i want to share my most recent Automobile experience! It was Early sunday Morning, sitting at a dealer not to far from Menzies about to sign paperwork for a vehicle I was interested at. Sitting there waiting on the rep to return, I hopped on the internet and started looking at other rates for the same vehicle. Menzies came up right away, I sent in an "Inquiry" online, and within minutes I was called back by Adam Richard. He told me the price, (Approx $10,000 cheaper !!!) and invited me to come visit him, So I left the dealer and visited Menzies! I got there and spoke to Adam, It was so friendly and knowledgeable. He helped me with my every request, and made the sale happen! After the sale, he was there to assist me with my insurance queries, and even stayed a bit later to show me all of the features of the vehicle! This review was well deserved! Thanks for your help Adam! More

Friendly, upfront and dependable. I am a regular customer because i was unhappy with the work done at another shop and so i looked around and tried Menzies. All of the work i've had do I am a regular customer because i was unhappy with the work done at another shop and so i looked around and tried Menzies. All of the work i've had done since has been problem free. My questions are always answered and the service is very easy to get ahold of. More

Two Rams from this dealership. Just bought my second Ram 1500 (2013 and 2016) from Menzies. Found the service department great to deal with, also Tim Thompson was great to deal with Just bought my second Ram 1500 (2013 and 2016) from Menzies. Found the service department great to deal with, also Tim Thompson was great to deal with when I purchased the vehicles. We are now looking at purchasing our third vehicle (a Jeep with Tim's help). All around Two Thumbs Up. More