Mazda of Hamilton

Sold Used CX-5 With Badly Warped Rotors Didnt realize the warpage on the 60 km/hr track as badly as the highway, but unfortunately I already owned the car. Called the dealership and took the Didnt realize the warpage on the 60 km/hr track as badly as the highway, but unfortunately I already owned the car. Called the dealership and took the car in assuring it would be covered under safety reasons, to be told it wont be covered as they drove it on the highway and it wasnt that bad. I took photos before and after dropping the car off and the car moved all of 2kms, which there is no highway within 2km, so they never felt the speed braking causing serious steering wheel movement. Wanted to charge $600 for brakes on the front, absolutely useless. Had other issues while purchasing, tried to say they fixed the issues I had in writing and conveniently they were missing on the final document, so they almost tried to screw me there as well, stood strong I would walk unless fixed, while being told the issues "werent that bad, you will get used to it". Regretting my purchase through them, but not the 2018 Mazda CX-5, wish I could have gotten it elsewhere though. Lost a future purchase of a 2019 Mazda 3 over this issue, hope it was worth it to save on the rotors. Other issues also came up, but those were addressed as they came up, though I shouldnt have had to point them out (large white stain on the back seat and spilled drink on the side of the center console not cleaned before pick up. Take 10 minutes and clean it if I am paying that much for a certified car). Kelly the salesperson was fantastic and I wish him well however, if you do decide to go in ask for him, works hard to make sure you leave happy. I was so pleased with him I almost didnt want to write a review because of how it may affect him. More

customer service please don't by cars there after Mazda dealer pass one more dealer by to direct the service is bad I by a truck there at 3 months and just use the tr please don't by cars there after Mazda dealer pass one more dealer by to direct the service is bad I by a truck there at 3 months and just use the truck 6 weeks the rest the time on chop , the cars have problems and after the dealer use your guaranty for fix , after 3 times my truck is there hi paid for a check in another dialler and find the repairs is done before liking for inside my motor hi complain the guys tell me is no the dealer problem , now my truck is there on park lot wait for resolution the problem in maim time I paid the loan and rent a car for work for have money for paid my bills , beachful by cars there thanks More

Not Disabikity Friendly I came here by recommendation, and will never pass on that recommendation. This company does not accommodate those with disabilities specifically t I came here by recommendation, and will never pass on that recommendation. This company does not accommodate those with disabilities specifically the Deaf and Hard of Hearing. All communication must be face to face for me to read lips. Every staff member I encountered (even after explaining my disability) neglected my request to meet my needs of accommodations to my permanent, life long disability. How do you expect me to trust you, your “professional” advice, as well as your service if you are unable to give me the BASIC accommodation a person of my disability needs? More

Amazing service!!! After a long hunt to find my very first car, I was able to have the pleasure of dealing with Brain and Abdi! They were able to help me find exactly wh After a long hunt to find my very first car, I was able to have the pleasure of dealing with Brain and Abdi! They were able to help me find exactly what I was looking for! The service and experience I received was absolutely top notch, buying your first car can be stressful, but they both took off all the stress and were able to get me what I wanted! I would 100% recommended purchasing your next vehicle from either Brain or Abdi. More

Friendly and Compassionate I was previously a loyal customer to another car brand and dealership, but making the switch to Mazda with the help of Mazda Hamilton was the best dec I was previously a loyal customer to another car brand and dealership, but making the switch to Mazda with the help of Mazda Hamilton was the best decision I have made in a long time! I was helped right away when I entered the showroom and all my questions were addressed. My questions and concerns were taken seriously and they worked hard to make the accommodations that I needed. The team at Mazda Hamilton is friendly and compassionate: they listen to your wants/needs and they make sure you are well taken care of. You are always greeted with a smile and outstanding customer service. I have recommended Mazda Hamilton to all my friends and family, and would strongly recommend them to anyone! More

Amazing Service!!! This dealership was overall amazing!! The customer service was probably the best I ever experienced! The staff was so kind, friendly, and helpful! Ste This dealership was overall amazing!! The customer service was probably the best I ever experienced! The staff was so kind, friendly, and helpful! Stephanie at the front desk was so nice and went the extra mile to help me! I will definitely come back and would recommend to others! More

Poor follow up by sales Very poor follow up by sales department. Once you have the car they ignore you or place the blame on someone else. Not ready when promised and took wa Very poor follow up by sales department. Once you have the car they ignore you or place the blame on someone else. Not ready when promised and took way too long to get items that were supposed to be with car at delivery. More

Don’t buy anything from these guys, give Mazda a bad name Bought a certified used SUV from Mazda of Hamilton. The fuel sensor didn’t work, I had no way of knowing until I filled up again, really the next day. Bought a certified used SUV from Mazda of Hamilton. The fuel sensor didn’t work, I had no way of knowing until I filled up again, really the next day. I let them know, they said they’d fix the issue, which later changed to they would fix the issue for near $1000. If you can’t stand by what you sell, then that’s awful, and I wouldn’t trust anything they sell. I’d never buy a Mazda or from Mazda ever again. I’m sure some Mazda dealers are great, but this place has spoiled it for me. More

An incredibly warm and welcoming dealership. My husband and I purchased two new vehicles and were impressed with our sales associate who was knowledgeable and made our experience unforgettable. My husband and I purchased two new vehicles and were impressed with our sales associate who was knowledgeable and made our experience unforgettable. The entire staff was warm and welcoming making our day truly unforgettable. We love our Mazda’s, More

Mazda Hamilton- Poor Sales & Service We love our Mazdas and we have always had great service from Mazda dealerships; for some reason this dealership falls very short of our expectations. We love our Mazdas and we have always had great service from Mazda dealerships; for some reason this dealership falls very short of our expectations. Recently, we were cold called three times to upgrade our car to the 2018 model and 3 flyers were also sent to our house. We set up an appointment. When we were there, they had none of the cars in inventory as they claimed, they were disorganized in their meeting and wasted our time with pointless questions; questions they already knew. We left once we realized that thet were unprepared and they really didn't seem to want our business. On a previous occasion, we took our car in for an electrical issue. They could not find the cause of the problem. However, they still charged us anyways..and refused to refund the diagnostic even though they failed to find the problem. Our local mechanic found the issue in 15 minutes compared to their top of the line "hour long dianostics". Quite honestly, this location lacks basic service and sales guarantees and basic professionalsim and etiquette. In my opinion, this location falls quite short of Mazda's expectations. There are more issues, but for the sake of brevity I feel I have said enough. Go to a dealership where they value your time and patronage. We will never go to Hamilton Mazda again. More