Mazda of Hamilton

Awful example of customer service and leadership PROSPECTIVE CUSTOMERS PLEASE READ. The following review is concerning the most valuable part of your Mazda purchase; "Vehicle servicing" .Once yo PROSPECTIVE CUSTOMERS PLEASE READ. The following review is concerning the most valuable part of your Mazda purchase; "Vehicle servicing" .Once your deal is signed, and you drive off with your new vehicle, the car dealership is counting on you to make loyal trips to their service center to upkeep the vehicle. This is where the dealership makes their money. FACT: They may make only a mere10% on your vehicle purchase, but they can make up-to 60-80% profit on any given service. My story: We have a 2009 Mazda 3 that gets serviced regularly. When we moved to the Hamilton region from Montreal we decided to give the service department on Upper James a try. We were due for just a simple oil change. Unfortunately, the mechanic who worked on my wife's car failed to screw the oil cap back on properly and consequently caused a huge oil spill in my brandnew garage. Obviously upset about having to spend a full day cleaning the oil stain my garage, I approached Mazda on Upper James to "do something" for me to make up for the trouble I had to go through. A really nice service manager by the name "Archambault" was sympathetic to my situation and decided to give me a voucher for a free oil change. I appreciated the sincere sympathy and went on my way. This weekend I was scheduled for an oil change at the Upper James location and presented my "voucher" to the service department. To my disappointment I learned that "Archambault" was no longer with company and he was replaced by a man named "Hunt". Mr. Hunt not only refused to honor the voucher, he was completely disengaged in the conversation with me and refused to show any sympathy over the damage that one of his mechanics made on my property. My wife then proceeded to speak to the service advisor on the phone to which she was told that " we could take our car somewhere else" . The fact is that my wife and I were both told this a few times during our unfortunate experience with this service team. Finally, Mr. Hunt handed me my keys back and told me that they would not service the vehicle because of our "rude" behavior and of the supposed way we spoke to his service employee. This experience taught me that a) We're not allowed to be upset that Mazda Hamilton damaged our property b) We're not allowed to be upset that a reputable company did not honor a voucher to make up for said damage. c) that Mazda Hamilton does not need customers, nor care if we take our service elsewhere. I know my review is long put please take this into consideration when buying your next car. I'll be fighting this until I get compensated for not only the damage to my home, but the embarrassment I faced at the service center. I encourage everyone that had poor experiences to speak up. This stuff cannot continue to happen. One last thing. Being that we just had our second child, ill need to upgrade that 2009 to an SUV. Guess who wont be buying a MAZDA? Nice job Mr. Hunt. Nice job. More

service This a new owner and don't take your car to to them. They are there to try make as much money as they can. I went there for service and they wanted to This a new owner and don't take your car to to them. They are there to try make as much money as they can. I went there for service and they wanted to charge for diagnostic and labor even through I agreed to go ahead and do the repair they were asking for. More

Do not take your car here These people either don't know what they are doing or are crooked. Tried to charge me for service that should have been under warranty. I took it to These people either don't know what they are doing or are crooked. Tried to charge me for service that should have been under warranty. I took it to another dealership and everything was covered under warranty. They were rude, aloof and generally unhelpful. Terrible experience! More