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Marv Jones Honda
Maple Ridge, BC
45 Reviews
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45 Reviews of Marv Jones Honda
December 12, 2017
Honda is our car of choice We have purchased several Hondas. Our experience was good except in the length of time it took to get the paperwork done and leave with our new car. We have purchased several Hondas. Our experience was good except in the length of time it took to get the paperwork done and leave with our new car. We didn't need financing, we paid cash. We made an appointment for 4:30pm and didn't leave with our new car until 7:00pm. More
by Roseanne Lavier
Employees Worked With
Jennifer Stark
December 05, 2017
Exceptional service. Jessica and the Marv Jones team were very pleasant and attentive to our every question. We thoroughly enjoyed our experience in buying a new CRV Jessica and the Marv Jones team were very pleasant and attentive to our every question. We thoroughly enjoyed our experience in buying a new CRV More
by Carol
Employees Worked With
Jennifer Stark, Jessica Landriault, Neil MacCarthy
November 26, 2017
Great Experience I bought a Nissan Versa 2008 from Marv Jones Honda. For arranging a test drive Jessica managed that I got picked up for free from my place which is fu I bought a Nissan Versa 2008 from Marv Jones Honda. For arranging a test drive Jessica managed that I got picked up for free from my place which is further away from the dealer. On site Jessica showed me the car with all its features and could answer all my questions very well. After the purchase minor issues occured with the car and Jessica made it possible that it got repaired for free while I got a rental car which was for free as well! Jessicas service is excellent just as her know how about cars! It was a pleasure doing business with her. More
by Alex
Employees Worked With
Jessica Landriault
November 18, 2017
LOVE HONDAS! We have had a few Honda cars in a row & had bought from Marv Jones before but had moved away. By chance, I stopped into this dealership again & Jessic We have had a few Honda cars in a row & had bought from Marv Jones before but had moved away. By chance, I stopped into this dealership again & Jessica made me feel confident dealing with them even though I now lived out of town. She tirelessly gave me numerous quotes & let me try a variety of options. She even let us test drive our best choices to our out of town location as I was concerned with the size fitting into our new driveway shared with others in our home. She follows up readily by text, which I like, and email as needed. With all the new technology in the car, she could bring it down to our level so we could understand the great assets in the new cars. We were able to get all our questions answered and the financing desired with a 3 month no payment option since we were going away for a long period of time before using the car. We especially loved the finance Department help! We love our new Honda Civic Touring! More
by ligo
Employees Worked With
Jessica Landriault
November 12, 2017
Quick and Easy Jessica at Marv Jones was extremely helpful and thoughtful and treated my husband and I kindly when we purchased our CRV. We live out of town and she Jessica at Marv Jones was extremely helpful and thoughtful and treated my husband and I kindly when we purchased our CRV. We live out of town and she was willing to meet us when we requested and made sure all our questions were answered. I would recommend anyone that is a bit nervous buying vehicles get a hold of Jessica and she will help you through at your pace. More
by S. Pars
Employees Worked With
Jessica Landriault
November 05, 2017
Service Dept Worst customer service I have ever had. No common sense, no customer loyalty and rude assistant manager. I won't be bringing my Civic to Marv Jones Worst customer service I have ever had. No common sense, no customer loyalty and rude assistant manager. I won't be bringing my Civic to Marv Jones for any work at all and will not recommend them to anybody. Too long of what started out as story to explain here but the experience finished my association with Marv Jones. Alice Edmonds More
by Alice
Employees Worked With
Graeme Cook, Paul Topping
September 16, 2017
Finding the right match Manager Jason Mathot and his team worked hard to track down the Ridgeline I wanted in the color I liked. They took care to discuss comparative vehicle Manager Jason Mathot and his team worked hard to track down the Ridgeline I wanted in the color I liked. They took care to discuss comparative vehicles, accessories, and other things. They tried to get a past-year version that would have provided even greater savings. More
by John Weston
Employees Worked With
Jason, Derek, others
August 12, 2017
Wow not good at all Took my new Honda that I purchased there for it's first oil change. I get a call an hour later we've had an accident with your car. I know we brag abo Took my new Honda that I purchased there for it's first oil change. I get a call an hour later we've had an accident with your car. I know we brag about great service but our tech never put your vehicle in park, never engaged the emergency brake or put a block behind one of the tires. Ooops sorry. They sent me a service bulletin re locks possibly jamming and icing up during winter conditions. I brought my car in with perfectly good working locks in June to get the recall fix done on my car. I get home and know one of my locks no longer worked. Oooops sorry. Then from Jason Mathot sales manager at Marv Jones I get an email stating he is going to mail me a $500 cheque his exact words on June 28 2017 " I'm mailing you a cheque tomorrow" Well Aug 12th 2017 and still no cheque. Horrible repair service and even worse customer service. There is no reason to shop here. More
by Disdave
Employees Worked With
jason mathot, ryan jones
April 30, 2017
We took our business elsewhere We knew the car we wanted and went into Marv Jones. The first salesperson we dealt with was really nice, but not super knowledgeable (did not know the We knew the car we wanted and went into Marv Jones. The first salesperson we dealt with was really nice, but not super knowledgeable (did not know the car specs). He was busy after our test drive, so we dealt with another guy and the manager. They really put a bad taste in my mouth- sleazy salesmen. They tried to pressure us and were dishonest. They told us that we should take what they had and it would be difficult to get the trim/colour we wanted. There was a lot of back and forth and frustrating negotiation- dishonest and high pressure. We said we would think about it, went home and called some other dealers. We got exactly what we wanted elsewhere, and they were fantastic to deal with. More
by Andrea
Employees Worked With
Manager and two salesmen
February 25, 2017
Sales and service Some of the worst customer service I have ever experienced. Marv Jones is full of broken promises and lies. I have spoken to managers in sales and the Some of the worst customer service I have ever experienced. Marv Jones is full of broken promises and lies. I have spoken to managers in sales and the service department they are all crooks. I would not recommend buying anything from these thiefs. Had my new car for 6 months and it's been a 6 month nightmare. It's an ongoing battle so if you want a battle Marv Jones is the place for you More
by Mr civic
Employees Worked With
Tim, Ryan Jones, Brian
