Marlborough Ford

The Works........Great service Kathryn booked me in with no problems, dropped car off at specified date and time with Ken and waited for the service to be finished. Had a coffee mo Kathryn booked me in with no problems, dropped car off at specified date and time with Ken and waited for the service to be finished. Had a coffee mocha in your waiting area, good coffee by the way, and my car was ready quite quickly. More

Service Handled my truck on time and with care. Friendly service that will make me return to Marlbourgh Ford. It’s not where I bought my truck, that was at Ma Handled my truck on time and with care. Friendly service that will make me return to Marlbourgh Ford. It’s not where I bought my truck, that was at MacLin Ford, and they are a bunch of thieves there. More

Very Disappointed For the 3rd time I took my vehicle in for Maintenance and Repair for my Touch Screen display Navigation. It continually changes color from black to For the 3rd time I took my vehicle in for Maintenance and Repair for my Touch Screen display Navigation. It continually changes color from black to dark blue to light blue. This only started after the dealership installed a Remote Start in my vehicle. It was there for the entire day and when I went to pick it up I was told that the problem didn't happen when the technician had it out. I got in my vehicle and didn't even get out of the parking lot and the color changed on the screen from black to blue. I drove around the block and it changed color 5 more times. I went back into the service department and I realize it was almost closing time. I spoke with a female service advisor who said there were no technicians around. I was also told I could take a video of it when it was happening because they can't fix it if they don't see what is happening. I believe that would be called distracted driving. I got in my vehicle and drove home watching the screen change color repeatedly. They did however fix several other problems and did the maintenance. I have paid for 2 rental vehicles and my vehicle is not repaired to my satisfaction. I was very pleased with this dealership when I went through the purchase process, however I am reconsidering having my service work done here. More

Recall,handled fast. All personal were polite, from the receptionist to the assistant service manager Ken Wood,very helpful service was fast, the job was done in the time All personal were polite, from the receptionist to the assistant service manager Ken Wood,very helpful service was fast, the job was done in the time it was promised and done well. More

Positive results but took too long Disappointed with service desk - made numerous calls but received no return calls; Happy with work completed - turned out to be a lower cost than expe Disappointed with service desk - made numerous calls but received no return calls; Happy with work completed - turned out to be a lower cost than expected!! More

Professional and Helpful Very happy as always quick, competent and always on time. No issues with any work completed and always given details of work completed as always when Very happy as always quick, competent and always on time. No issues with any work completed and always given details of work completed as always when having services and work completed. More

Satisfaction in a service visit Marlborough Ford has consistently stepped-up and ‘taken care of business’ whenever I have had a service need on my F-150. My experience with this dea Marlborough Ford has consistently stepped-up and ‘taken care of business’ whenever I have had a service need on my F-150. My experience with this dealer has been painless for two years now; I appreciate the ‘can do’ attitude of everyone I have dealt with. More

Coolant leak Harmony was so helpful when my vehicle broke down on me. I was able to get my vehicle towed to the dealership. And not only was the vehicle able to ge Harmony was so helpful when my vehicle broke down on me. I was able to get my vehicle towed to the dealership. And not only was the vehicle able to get in the shop that day, they found the issue and were able to get the parts that day. I was blown away that my vehicle was done the next day which was a Saturday! I'm so grateful for Harmony for keeping me posted on what was going on in my vehicle, and that the tech came in and finished my vehicle on his day off. Thank you thank you thank you More

Satisfied Longtime Customer Have had all scheduled maintenance performed at Marlborough Ford since purchasing a new vehicle there 8 years ago. Service Advisors are knowledgeable Have had all scheduled maintenance performed at Marlborough Ford since purchasing a new vehicle there 8 years ago. Service Advisors are knowledgeable and pleasant to deal with, both factory recalls were addressed during scheduled service visits, and have had no issues with the work performed by Marlborough's technicians. More

feedback went there for my getting fix my Explorer, no complaints with Sam and Samantha they both were friendly and knowledgeable. only problem was the courte went there for my getting fix my Explorer, no complaints with Sam and Samantha they both were friendly and knowledgeable. only problem was the courtesy car I was given its interior was so dirty and dusty, it looked like no maintenance given ever, no auto starter it was so much trouble for me especially when someone has 2 little kids to take care off and temperature is -40c so please take care of this vehicle. girl (dont remember her name)in service needs some patience as I was first connected with service before bodyshop. thanks More