Markville Toyota

Today Friday Dec. 06, 2024 - Markville Toyota saved us and helped us out so much and special thank you goes out to Sumi, Felix and Lydia for quick action and repaired 06, 2024 - Markville Toyota saved us and helped us out so much and special thank you goes out to Sumi, Felix and Lydia for quick action and repaired our flat tire at the last minute. We were so worried and we needed the car for my wife to drive to school and work. Thank you most truly and they were fast. I am very much impressed and thank you from the bottom of my heart. More

I had a great experience today at Markville Toyota with my tire change and oil change. Lydia Cheung was very helpful and professional. Thank you so much Lydia! my tire change and oil change. Lydia Cheung was very helpful and professional. Thank you so much Lydia! More

Fast and accurate service. Saturdays is expected rush and busy, After Roger Lam reviewed the situation, he committed the change engine oil service within an hour including car Saturdays is expected rush and busy, After Roger Lam reviewed the situation, he committed the change engine oil service within an hour including car wash. More

Antony Liu , horrible sale rep. I had placed an order GR86 a year ago. Every month I had been calling him to check the updates of the order. He told me everytime that he will call m I had placed an order GR86 a year ago. Every month I had been calling him to check the updates of the order. He told me everytime that he will call me back. At the end I had to call and follow up. After a year I cancelled and asked to give me back the deposit. He told me i will be able to go and get the cheque in a week. Now 10 days had gone. I just called and he said maybe end of the month will get the cheque . Not trustable sale representative. More

The repair charge for brake noise problem is much more than my expectation. After the Assistant Service Manager, Roger Lam's explanation: both front strut and end links, brakes system has to be replaced. than my expectation. After the Assistant Service Manager, Roger Lam's explanation: both front strut and end links, brakes system has to be replaced. It is normal.in my case of high mileage. I also feel it is reasonable and appreciate his service. More

Markville service pleased us with excellent service, the repair was carried out quickly and efficiently, Kevin helped and explained at all stages, this was very helpful, because I had no experience in car r repair was carried out quickly and efficiently, Kevin helped and explained at all stages, this was very helpful, because I had no experience in car repair, it was very pleasant to deal with specialists! More

When I called they said the service appointment date I had would be able to wait for the vehicle. Last two appointments have been wonderful and I got out of there within the hour. Today, I went into the had would be able to wait for the vehicle. Last two appointments have been wonderful and I got out of there within the hour. Today, I went into the waiting room and there were 4 people there. An hour had gone by and I got a text saying my vehicle was almost ready. Another hour have gone by and the 4 people plus the 3 people who came after me have come and gone. I was the last one waiting for my car that was going through a SERVICE #1 service. I actually had to go up and ask what the heck is going on with my car since I had a work meeting in an hour to get to and did not expect it to take 2 hours for a simple service. I finally got my car and I had previously asked for a complimentary car wash. The car was NOT WASHED. I could see my fingerprints were still left on the glass. I'm seriously thinking of switching to another dealership for further services. More

I satisfy Roger Lam's service. It is friendly and reasonable in high tier changing season. It is friendly and reasonable in high tier changing season. More

It was like 50 years ago but I still recalled what my teacher taught me when I attended a “customer services” classes, teacher said PR, “P” represents “Patience” whereas “R” means “Respect”. It sounds l teacher taught me when I attended a “customer services” classes, teacher said PR, “P” represents “Patience” whereas “R” means “Respect”. It sounds like a kind of old school, but these two factors are the must in nowadays customer service. We had the pleasure of meeting Mr. Toni Chan in Markville Toyota where we bought our third Toyota since we migrated to Canada 40 years ago. From the moment we met, his professionalism, expertise, plus his commitment to excellence were evident. In additions to this Mr. Toni Chan demonstrated his super patience and respectfulness to an old man like me. He repeatedly provided valuable advice, marketing strategies and trends throughout the entire process. You must aware that people in my age have a common resistance of modern technologies; unwillingness to learn new things, does not want to touch any new electronic, absolutely uncomfortable when sitting into a new RAV4 with thousands of different buttons in front of my eyeballs. However, Mr. Toni Chan patiently explained to me in fine details the different between new and old of each function of operating the vehicle, that make me regaining my confidence and explored the new technologies. Toni has walked an extra mile by offering me two tutorial classes to make me to have a better understanding of everything about the new car. Markville Toyota recognizes that there are many choices in dealerships, but why people chose to make purchase with them? It is because you have the top sales person like Mr. Toni Chan in you company. You have to understand even you have the greatest products in the world you still need great people to sell it. Any by all means, Mr. Toni Chan is well exceeding my expectations and he is a valuable asset in your company and I truly believe that he deserves these recognitions. Kwong Yum Tsang 16th April 2024. More