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Mark Wilson's Better Used Cars

Guelph, ON

4.5
1,876 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

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1,876 Reviews of Mark Wilson's Better Used Cars

January 30, 2013

great service from everyone, will recomend to friends.i really appreciated the way they made me feel at ease on an expensive transaction. will buy my next car from them. More

by apease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Harris, Shari Macquarrie
January 30, 2013

This is our second vehicle in just over 1 Year, both were delivered in mint condition, all service done and more.We've sent our friends there and they experienced the same quality service and are extremely h More

by Holwell4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Harris, Shari Macquarrie
January 28, 2013

i was looking for Honda accord for almost 6 month but finally i visited Mark willson and i met Jim gray , he is really knowledgeable person and provide me a really good customer service and want to say t More

by HRASOOLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gray
January 28, 2013

bought a Ford escape and I'm encouraging people to buy bought a Ford escape and I'm encouraging people to buy from Mark Wilson's Since they have excellent customer service and after sale maintenance. I'm More

by Al Kalely
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fonseca, Rod Sider
January 24, 2013

I purchased an 08 Dodge Ram from Wilson's. I probably should have known from the beginning how my experience was going to be. I had dealt with Sohail Khan aka Sunny. I know not all salesmen are the same More

by mhastie1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sohail Khan, Shari Macquarrie
Jan 25, 2013 -

Mark Wilson's Better Used Cars responded

Hello Mathew, I received your review this morning and I am very sorry about the issues that you have been experiencing. I spoke to my Service Manager this morning and he informed me that they looked at the vehicle but could not find anything wrong with it at the time but that if the issue returned, you could bring the truck to the local Dodge dealer to have the keys re synced to the module at our expense. I am just wondering if you were able to have this done otherwise we will gladly look at the truck again and have the issue fixed. Please let me know as your satisfaction is very important to myself and the dealership. Take care, Neil - Sales Manager

January 24, 2013

We found David Watts very professional.When we told him that our MALIBU was well past being repaired we selected our price range,model year,mileage etc.He was able to find several cars for us to conside More

by hopkinsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Watts Melissa Verrette
January 23, 2013

I enjoyed my experience at Mark Wilson's. It was my first time there and everyone was friendly and helpful. I would definitely buy another vehicle there as well as recommend to my family and friends. The non More

by antonella123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Harris
January 23, 2013

My experience started by not being able to take a test My experience started by not being able to take a test drive because of lost key's , had to come back another day , 300.00 office charge ( for what More

by letsonsl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jan 24, 2013 -

Mark Wilson's Better Used Cars responded

Hello, I would like to thank you for taking the time to complete our online review. We strongly encourage our customers to fill out these reviews as it allows Mark Wilson's Better Used Cars management team keep on top of exactly how our customers buying experience was. In your case, with an overall rating of "ok" to us, this is unacceptable. We want all of our customers to have an "excellent" experience when they purchase their new vehicle from us. We would like you to be aware that when Automotive Dealers choose to protect their inventory by registering their vehicles into the globali.com® Vehicle Registration and Recovery Network (VRRN), unique globali.com® marking labels are affixed to a number of vehicle body parts. These labels are specifically manufactured for this purpose and contain an acid based adhesive that permanently marks the paint under the labels. If the labels are removed, the vehicle’s unique VRRN number is still visible under ultraviolet light, which is utilized by law enforcement agencies when inspecting auto parts suspected of being stolen. When you take delivery of your identified vehicle this protection is offered and then transferred to you through the globali.com® Registration Program, entitling you to receive a variety of benefits including: - Your vehicle and its unique globali.com® vehicle identification code (DNA) are registered into the globali.com® network (VRRN), a national database that is cross-referenced to the manufacturer’s true vehicle identification number (VIN). - Your vehicle and personal contact information (if you choose to enter your contact information at globali.com®) are immediately available online to law enforcement officers who are actively investigating possible auto-thefts. - Your vehicle is registered with the CGI insurance information centre central database. - Your vehicle is registered with the globali.com® Total Loss Theft Replacement Benefit up to $4,000; credited at your licensed automotive dealer. - Your vehicle is registered with the globali.com® Recovery Reimbursement Benefit up to $2,500. - Your vehicle is cross-checked against the Canadian Police Information Centre stolen vehicle database. - The globali.com® program is recognized by the Ontario Association of Chiefs of Police. The globali.com® Replacement Benefit is insured and it is therefore mandated that all vehicles must be marked and identified with globali.com® for the Dealership to pass on this coverage to the consumer. Complying with full disclosure, it is also mandated that the Bill of Sale discloses the globali.com® Registration Program. It is the consumer’s choice to purchase or decline this program. A globali.com® vehicle is a protected vehicle, a traceable vehicle, a vehicle that’s harder to sell to chop shops and cost-prohibitive to “wipe clean”. We are more than happy to issue you a refund of the $299 fee should you truly not see the value in the product. And also would like you to know we value your feedback and will be taking steps immediately to address this issue with our staff so that everyone is on the same page. Please let us know if you would like to proceed with the refund of the globali registration. Thank you, Mark Wilson's Better Used Cars Management Team Alyssa Brownlee Finance Manager Mark Wilson's BETTER Used Cars

Jan 24, 2013 -

letsonsl responded

Yes , please proceed with the refund for the 299.00 Globali registration. Would be nice in the future to have the option of whether or not the customer want's this feature . Thank's

Jan 25, 2013 -

Mark Wilson's Better Used Cars responded

Ok, from your username I can't tell what your first/last name are. Could you provide this, or at least the last 8 digits of the VIN number of the car you bought,and the make and model please? Then we will issue the refund. Sorry for the miscommunication!

Jan 26, 2013 -

letsonsl responded

Sure. My name is Ronald Letson , I purchased a 2007 Dodge Ram 1500 4x4 . Thank's

January 23, 2013

We gave this rating as we were very happy with the service we received and did not feel pressured by a salesperson while were walking through the lot looking at cars. When we were ready, there was som More

by Lorabell1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fonseca, Shari Macquarrie
January 22, 2013

My husband and I were looking online for a used car and we stumbled across Mark Wilson's better used cars dealership. After checking out the super detailed website, we decided to go take a look that day. T More

by emgriesbaum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fonseca
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