Back

Mark Wilson's Better Used Cars

Guelph, ON

4.5
1,876 Reviews

5055 Whitelaw Road

Guelph, ON

N1H 6J4

Directions

By Type

1,876 Reviews of Mark Wilson's Better Used Cars

November 17, 2015

Very Accommodating This was our first time buying a car at Mark Wilsons. The whole staff was very friendly and accommodating. Organized, upbeat and no pressure. We wil More

by dlongeway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Gray
Nov 18, 2015 -

Mark Wilson's Better Used Cars responded

Thanks! Glad you had a great experience and thanks for choosing Wilson's :)

November 17, 2015

Zoom Zoom Winston was our salesman on the purchase of our new/used car. He was helpful and very friendly. We would buy from him again in the future. More

by Car Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Winston Gordon
Nov 18, 2015 -

Mark Wilson's Better Used Cars responded

Thank you! It was a pleasure! Enjoy zoom zoom! :)

November 16, 2015

quick and easy We just purchased a 2014 toyota corolla, through Karl at Mark Wilson's. The Staff are up beat and the place is well organized. We were really impresse More

by markandnataliemeyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shari Macquarrie, Karl Clarey
Nov 18, 2015 -

Mark Wilson's Better Used Cars responded

Thank you Mark & Natalie! We appreciate the comments! Have fun with the new Corolla!

November 16, 2015

100% Satisfied This was the third time purchasing from Mark Wilsons for us, and they didn't let us down. I appreciate not being pressured and given time to make our More

by JDEWAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fonseca, Shari Macquarrie
Nov 18, 2015 -

Mark Wilson's Better Used Cars responded

Thank you for the review! Hope you are enjoying the new car!

November 11, 2015

Amazing! I bought a 2010 Kia Soul this past week and I was helped by Doug and Kim in finance. They are very helpful and reasonable priceing. Great experience a More

by taylor.woodworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim , Doug Pridham
Nov 12, 2015 -

Mark Wilson's Better Used Cars responded

Thank You! Enjoy the new Soul :)

November 07, 2015

Excellent Sales Staff I had the privilege to purchase my 2014 Ford Escape from their excellent sales team! They help me find the vehicle i was looking for and for a price t More

by A-kirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Pridham
Nov 09, 2015 -

Mark Wilson's Better Used Cars responded

Thank you for the comments! Enjoy the Escape!!

November 06, 2015

Everything has been resolved They promised to do paint & rust repair but failed to do so. They also over buffed the paint resulting in a ruined finish on my car. They only agreed More

by robkovacs0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Clarey
Nov 09, 2015 -

Mark Wilson's Better Used Cars responded

Hello Could you please contact Neil 519-836-2900 to discuss further...We want to make sure you are 100% satisfied and not disappointed. Sorry for any inconvenience this has caused and we look forward to speaking with you to make it right. Thanks

Nov 09, 2015 -

robkovacs0 responded

Hello Neil I have already discussed my concerns with you & you were clear about only being willing to cover half the cost of the rust repair which should have been done before I took delivery of the car. Also the service department had 2 chances to do the paint touchup properly but did a terrible job both times by not fixing or touching up the paint properly & ruining the finish on my car. It looks terrible in the sun as all you can see is a swirl pattern in the paint instead of a nice clear finish. To say im dissapointed would be a great understatment. Passing on the cost of doing things properly to the customer is bad business & i would have expected better from your dealership.

Nov 10, 2015 -

Mark Wilson's Better Used Cars responded

HI Rob. I apologize for the delay in getting back to you. I am in Toronto at a course for work. I certainly don't not want your experience with us to bend this way and when we were speaking in person I thought everything was fine and amicable. I have spoken to Mark Wilson thus morning in your behalf and we will pay the entire bill at Sutton's. I hope you realize that we are trying to make things right and that you continue to be a Wilson's customer in the future. I am back in the office Wednesday if you want to speak to me over the phone. Also my private email address is neilp@shopwilsons.com. Take care and I look forward to hearing from you.

Nov 10, 2015 -

robkovacs0 responded

Hello Neil Covering the cost of the work at Suttons is great & I am very happy that you have decided to go this route. I am very happy that this hss bern resolved.

Nov 12, 2015 -

Mark Wilson's Better Used Cars responded

Thanks Rob! Glad we could work it out.

November 03, 2015

Help when I needed it the most I will share my experience with Mark Wilson's in hopes that anyone in a similar situation will take my advice and go to Wilsons for the best help you More

by Ladyyjetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deneen Lamb
Nov 03, 2015 -

Mark Wilson's Better Used Cars responded

Thank you very much for sharing your experience! We are very happy that we were able to make this process as smooth as possible for you. All the best and glad you are alright :)

November 01, 2015

Very good and efficient. Sales person was friendly and honest. Great place to look for your next car, Big selection of used vehicles. I would recommend to anyone and would More

by mike9b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Sider
Nov 03, 2015 -

Mark Wilson's Better Used Cars responded

Thanks Mike! We appreciate it!

October 31, 2015

Amazing Went looking for a car unsure of what I wanted, Miguel brought me all the cars he though I would have interest in after chatting with me. Miguel was a More

by sierraw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
miguel juan
Nov 03, 2015 -

Mark Wilson's Better Used Cars responded

Thanks! Appreciate the comments and Very Glad you had an awesome experience!!

...
145
...