Mark Wilson's Better Used Cars
Guelph, ON
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1,856 Reviews of Mark Wilson's Better Used Cars
Joe was a very nice person to talk to but when he sold me my car on Feb 3rd 2023 he left and went on vacation and ensured me he would pass on my sales agreement to one of his colleges. The car was due to be my car on Feb 3rd 2023 he left and went on vacation and ensured me he would pass on my sales agreement to one of his colleges. The car was due to be deliver on Feb 10 with issues and when I called on the status of the vehicle, nobody could tell me if anything had been taking care of , terrible customer service. Will not recommend and will not purchase another car there. More
Chris was very friendly and personable. We were also surprised at how knowledgeable he was about the cars we asked him about! He really knows the Dealership's inventory. Great price on vehi We were also surprised at how knowledgeable he was about the cars we asked him about! He really knows the Dealership's inventory. Great price on vehicle! Car was ready for pick up at time specified, even though weather wasn't cooperating the day. It was a pleasure to deal with Chris LaChappelle and rest of the Wilson's Used Car staff, everyone was amazing. More
Low pressure purchase with good service. Ramsey was great and so was Alex in service. The vehicle had some issues after purchase and they looked after the repairs to make the Jeep feel lik Ramsey was great and so was Alex in service. The vehicle had some issues after purchase and they looked after the repairs to make the Jeep feel like new again. More
The dealership is welcoming and does not feel like there is pressure to purchase a car. They provided an excellent value for my trade. Salesman was very helpful. I recommend Wilson's to everyone. is pressure to purchase a car. They provided an excellent value for my trade. Salesman was very helpful. I recommend Wilson's to everyone. More
Update . .. Had the car for 2 days and the check engine light is now on... This is a 2019 with less than 40k km's on it with a "clean" Carfax report. I am e .. Had the car for 2 days and the check engine light is now on... This is a 2019 with less than 40k km's on it with a "clean" Carfax report. I am extremely happy with my purchase with a but. *Tyler, my sale rep, was to responsive and straight forward to the point of having all the numbers talk done before I even saw the vehicle. *Iwona, in finance, was kind and honest and genuinely listened to my needs and offered coverage for that without feeling upsold. *The one aspect that I found disappointing was that there were some discrepancies in what was advertised vs. what feature were actually on the vehicle. Specific examples being, the car was advertised to come with Navigation, a 900 dollar upgrade, which was explained to me as being simply the apple car play and android auto function, which is a standard feature. The biggest was that the vehicle was advertised with the AMG style package, a 1500 dollar upgrade, where it did not contain it. So overall the sales people were fantastic, though the whole process was let down by being misled in the advertising for said vehicle. I am still very happy with my vehicle and would recommend Mark Wilson's with the caveat of double checking that the features advertised are in fact offered. - Alex More
Follow up, The wife and I really liked the 2017 Red Jeep Cherokee Limited so I decided to go back to see if we could make a deal. A very nice, polite and knowledgeable young lady Lauren Ackerman left a mess Cherokee Limited so I decided to go back to see if we could make a deal. A very nice, polite and knowledgeable young lady Lauren Ackerman left a message apologizing for my experience I went through. I told her I would be there at 3 PM but wanted a new salesperson. At 3 PM she was at the front desk awaiting my arrival, we exchanged pleasantries and she introduced me to Frank Mazloumi a salesman. We talked and Frank got the keys and met me out front with the Jeep so I could take it for a test run. The inside was immaculate, looked brand new, the outside only had a couple of paint chips which Frank said they would take care of. Frank and I went inside so he could show me the the costs and what the payment would be before I made my decision. While we were talking a gentleman named Neil came over and apologized for what happened the other day. The figures looked very good and I wanted to add extended Warranty. He said to me to follow him and introduced me to the Fianace Manager Iwona Bowman. She was very pleasant and knowledgeable and went through everything in great detail so I understood everything, then we went on to Extended Warranty and she explained each type of warrany and what it covers and by the time we were finished everything was within my budget. Everyone was so friendly, m,aybe Ramsey just had a bad day the evening before. I was very pleased and can not wait to pick up the Jeep Tuesday. I would definitely recommend Mark Wilsons Better Used Cars Limited to anyone looking for a used car. More