Marino's Fine Cars Subaru

Excellent Service Taking car to Marinos for other service, I had a flat tire & damaged rim taking it to dealer Salim replaced rim/tire at no cost Great service Taking car to Marinos for other service, I had a flat tire & damaged rim taking it to dealer Salim replaced rim/tire at no cost Great service More

Service had not started after 2 hours... while I waited. Made an appointment to have the airbag recall service. Told technician I would be waiting for the car. He said it would be 2 hours. When I arrived bac Made an appointment to have the airbag recall service. Told technician I would be waiting for the car. He said it would be 2 hours. When I arrived back at the dealership, the mechanic was just driving my car into the garage to start service. Recalls are a great inconvenience. The Subaru letter indicated the installation takes 40 minutes but allow 2 hours for dealership scheduling. With a recall and an appointment, good service means having the car ready in less than an hour. There is something very wrong with Marino's service department processes for this to happen. More

Excellent Sales Team I was very pleased with the excellent service I received from the sales team of Pedro, Nael, and Mark in leasing a 2018 Forester. Here’s why. Ped I was very pleased with the excellent service I received from the sales team of Pedro, Nael, and Mark in leasing a 2018 Forester. Here’s why. Pedro, my sales consultant, was informative and took the time to help me decide on the model and options that would best suit my lifestyle. Pedro thoroughly addressed all my questions, and provided instruction and insight on the operation of the Forester's features and technology. I had an excellent test drive with Pedro. It was pouring rain at the time and, before I took the wheel of the SUV, Pedro demonstrated the Forester’s outstanding stability, cornering, and performance on the slick wet roads - moves that I might not have done since I had never driven a Forester before. Reaching an agreement on purchase price could not have been any easier, and I was happy with the outcome. Pedro and Mark (the sales manager) were able to locate and deliver the vehicle of my choice within a week. Nael, the financial manager, spent considerable time with me to ensure that I had answers to my many questions, particularly in regard to vehicle leasing which was new to me. I also appreciated Nael’s willingness, without hesitation, to make a change that I requested to the lease duration (shortly after I signed the offer and before delivery). This is my first Subaru. Based on how well I was served by this first-class sales team, I feel I am off to a good start with Marino’s and can highly recommend a visit to this dealership if a Subaru is under consideration. More

Worst service staff Absolutely avoid getting your car serviced here at all costs. On several occasions I have come here to purchase parts and on my way out I watch the te Absolutely avoid getting your car serviced here at all costs. On several occasions I have come here to purchase parts and on my way out I watch the techs drive customer cars really fast and aggressively around the lot for absolutely no reason. They will beat the xxxx out of your car. More

Excellent People and Nice Experience Excellent experience of buying my Outback. The Team answered all my queries and the delivery was on time as promised. Overall it was an very good expe Excellent experience of buying my Outback. The Team answered all my queries and the delivery was on time as promised. Overall it was an very good experience of buying my 1st car in Canada. More

Very knowlidgable and honest personnel. "No push" atmosphere, friendly, honest staff. Unfortunately did not buy anything this time. Deposit was returned without any hassle. Definitely wil "No push" atmosphere, friendly, honest staff. Unfortunately did not buy anything this time. Deposit was returned without any hassle. Definitely will be back there in a few months. More

Poor knowledge and attitude of service people. I leased my vehicle from this dealership. All maintenance of the car was done by Marino's service center. During the 3 years of car service, for 5 out I leased my vehicle from this dealership. All maintenance of the car was done by Marino's service center. During the 3 years of car service, for 5 out of the 6 oil changes they put the WRONG oil in my car. After I pointed this out to service manager, Salim Alladina, he denied any error and said it was a typo. A typo mistake that resulted in only one correct oil change during 3 years? I am not buying that. Furthermore, during our conversation the service manager was not cooperative, he did not share my concern about the vehicle and whether the incorrect oil could have resulted in damage to the car. At one point he almost shouted at me. In my opinion that is not a right way to treat customers. So, don't be fooled by the politeness of the sales team, they are great no doubt about that. But it is you who brings them YOUR money, they have no reason to treat you in a rude manner. More

Excellent Experience Marino provided an excellent experience in purchasing a used Subaru Outback. Izabella gave us a detailed test drive and demonstrated the differences b Marino provided an excellent experience in purchasing a used Subaru Outback. Izabella gave us a detailed test drive and demonstrated the differences between the Outback and the Forester. More

helpful not intrusive From questions about undercarriage hooks (for securing canoes) to those about connecting cell phones, we were helped to make the decisions we needed. From questions about undercarriage hooks (for securing canoes) to those about connecting cell phones, we were helped to make the decisions we needed. There was no hesitation about our many test drives; Izabela did not get in the way of the decisions we were making. More

good experience it was a good experience, better than other dealerships we had topped by, no pressure, friendly, the experience was better than expected we were happy it was a good experience, better than other dealerships we had topped by, no pressure, friendly, the experience was better than expected we were happy More