Marigold Ford Lincoln Sales

Stay away from body shop!!!!!!!! I got into a accident in my 6 month old truck and decided a Ford dealership would be the best place to get it fixed. Was I wrong. When I picked up the I got into a accident in my 6 month old truck and decided a Ford dealership would be the best place to get it fixed. Was I wrong. When I picked up the truck it was under the breezeway so lighting wasn't ideal to see the flaws. So when I got it home I took a better look. Micro scratches were all over the new paint and the rest of the body. I'm very particular on the way I wash my truck so I could avoid these swirl marks in the clear coat. There is also a bubble ij the paint wherever they just painted. Then in the back seat parts of the door were not installed and lying on the floor. I called the shop and spoke with Steve Miceli the manager of the body shop. He said they didn't do the swirls on my paint but they will fix the bubble. Now tell me how swirl marks get into brand new paint? He then explained theor washing process which involves using a brush, which anyone who knows how to properly wash a vehicle is a big big no. You use two buckets of water one with soap and one to rinse. So I finally got him to admit it was their wrong doing on the new paint but the original paint wasn't them? But explain if there is micro scratches in new paint how did they not do it to the rest of the truck. So I went in for my appointment for them to fix what I thought was the scratches and the bubble and as soon as I get there he says we will fix the bubble and u can be on your way. I said what about the scratches he replied WE DID NOT DO THAT. So at this point I'm getting mad which is what I think he wanted. So we went outside and on our way outside he says " how do we know it wasn't you" and point his finger in my face. At this time I'm very irate and told him to get his xxxxing finger out of my face, again which is what he seemed to want me to do. Then I tell him he is a amateur and he tells me to leave and they are not fixing my paint job. So again I feel he wanted me to get mad so he had a reason to tell me leave and a reason to not do the work. So now I'm going to have to look into what my legal options are, as I have email proof of him saying they are going to fix it. I've lost sleep and felt sick to my stomach after dealing with this place. AMATEUR WORK AT ITS FINEST. STAY AWAY. YOU HAVE BEEN WARNED. More

Appalled My son and I were at this dealership on Friday September 9th 2016. My son was looking at the new 2016 Mustang and wanted to take it for a test drive h My son and I were at this dealership on Friday September 9th 2016. My son was looking at the new 2016 Mustang and wanted to take it for a test drive he was asked how old he was he told them 22. The sales guy said he could NOT take it out because you have to be 25. I could totally understand if he was with a bunch of buddies not to allow him to take it out, but he was with his mother (49 years old). He has a very clean driving record and has a full 'G' license. He does not drive like a idiot. I found it very upsetting and prejudice. More

Top notch experience time after time I have purchased two Fords within a year from Marigold and own three. Kris Lougheed in sales .has has been and remains helpful and engaged in assuring I have purchased two Fords within a year from Marigold and own three. Kris Lougheed in sales .has has been and remains helpful and engaged in assuring that the ownership experience is supported and nurtured. His knowledge of the product and willingness to spend the time to educate before and after the sale is stress free and entertaining. Salespersons and dealerships elsewhere have an image problem because they don"t do what Kriis has learned, to care about the person as much as the sale. My parts and service experiences have been very good. Attention to my needs and concerns have been handled thoroughly by folks who know their stuff. From my Focus to my Shelby, I am confident I made the right choice in cars and people to deal with. More

Starter replacement I had my Ford Taurus towed in and called your service department that id needed a starter. The work was done the next day. after I got home I checked I had my Ford Taurus towed in and called your service department that id needed a starter. The work was done the next day. after I got home I checked my bill and realized that I was charged $ 324.88 labour to install my starter. I called and tried to talk to the service manager but was told he was not in. I explained my concern to the person I talked to but got no proper answer and was told the service manager would call me, which he never did. Two days later I got a call to check how my service was and I explained to that person that I felt I was overcharged. I never got a proper answer at that point either. I am not a mechanic but I would be able to change that starter in less than 3/4 hour. I had my cars in there a few times and never had o problem, but if this matter is not resolved I will never bring them there again. I checked with 2 Ford dealerships and was told that the labour to install should be not more then 1 hour. Klaus Mueller More