Maranello BMW

2019 330i delivery Picked up a new 330i and had an excellent experience. This is my fourth 3 series and what an amazing car. They got it right with the seventh generatio Picked up a new 330i and had an excellent experience. This is my fourth 3 series and what an amazing car. They got it right with the seventh generation.... the thrill is back. Vince did a fantastic job and was very accommodating with my requests. Lots of new technology in this baby and Wilson did a great job walking us through the process.l would also like to thank Tabitha for her help and patience. Highly recommended!! More

Summer2019 I recently bought a vehicle from Maranello BMW, overall my experience was very good. From the time I made contact with the social media rep Ashley, to I recently bought a vehicle from Maranello BMW, overall my experience was very good. From the time I made contact with the social media rep Ashley, to sales David & Walter, finance Rosemary and finally Wilson the Closer, the entire transaction was seamless and truly a pleasure to have experienced.....THANKS EVERYONE, KEEP UP THE GREAT WORK!! More

Service I've waited months before writing this review in hopes that the situation would be rectified and I could give more positive feedback but unfortunately I've waited months before writing this review in hopes that the situation would be rectified and I could give more positive feedback but unfortunately that hasn't been the case. I brought my car in for service due to the key intermittently working. In some cases I literally had to hold the key to the vehicle (2017 5 series) in order to unlock or lock the doors. The key had been replaced approx. a year earlier by another dealer and I was having the same issues. After days of attempts they couldn't fix the issue and they asked me to pick the vehicle up. With the endless amount of resources BMW should have (engineers in Germany, etc) I refused. I wanted the vehicle fixed. Note: I'm in a loaner vehicle as well. Maybe a day later I receive a call indicating the loaner vehicle I'm in has been sold (felt a little unbelievable, however who am I to debate this) so I have to bring the loaner back. I return the loaner and I've been told that my vehicle has been fixed. The service adviser gives my keys to a guy to have it washed and brought up. I can see my car from the desk and the guy is walking all over the lot trying to find my car (he cannot because the key isn't working...again). All paperwork states that the key is functional but yet I'm standing feet from my car and I can't lock or unlock my car. Once again, the service department is throwing their hands up and states they don't know what's wrong with it. After expressing my displeasure with the experience and walking to my car, one of the girls comes out and indicates she's going to get the vehicle booked back in and they're going to try some more troubleshooting. I'm away on business the following week so that'd allow them to have the car without having to put me in a loaner. While I'm in Chicago, I receive a call saying they're ordering another key from Germany (it'll take 2-4 weeks to come in, but this should solve my problem). I pick up my car when I get back to the city and I've been using the key that picks and chooses when to work while I patiently wait for the new key to arrive. 6 weeks after I picked up the car, I call the dealer to get a status update on the key. I spoke to a female at first around noon, she couldn't pull up any information while I was on the phone and she asked if she could call me back. At 5pm I haven't received a call back so I make another call. The new individual puts me on hold a couple of times and finally comes back to state the it shows the key arrived (at some point) however they cannot locate it. They have now ordered another key -- that's expected to arrive within a week (don't ask me how we went from 2-4 weeks to 1 week). But needless to say, my confidence level is at an all time low in regards to the service level at this dealership. More

2015 BMW X1 Great experience, thanks Maurizio. No pressure,friendly staff. I have recommended the dealer to several of my friends, This is the second car I pur Great experience, thanks Maurizio. No pressure,friendly staff. I have recommended the dealer to several of my friends, This is the second car I purchased from Maurizio and I will be returning for my next vehicle purchase. More

Service BMW Maranello fixed my 528xi. Now it runs great. They did a great job and very satisfied. Staff was very friendly and helpful. The shuttle was importa BMW Maranello fixed my 528xi. Now it runs great. They did a great job and very satisfied. Staff was very friendly and helpful. The shuttle was important and drove me to work. The porter brought my car to me. Excellent service. More

Service - Got the loaner and they didn’t mention about the charge for loaner (administration fee) they did wave the charge but not a friendly way to speak wit - Got the loaner and they didn’t mention about the charge for loaner (administration fee) they did wave the charge but not a friendly way to speak with a customer - They didn’t notify me when my car gets ready for pickup.... More

Excellent Service Center Excellent service, friendly and very knowledgable staff. The service advisor Giuliano was ready for me as soon as I arrived for my scheduled maintena Excellent service, friendly and very knowledgable staff. The service advisor Giuliano was ready for me as soon as I arrived for my scheduled maintenance appointment. Always friendly, keeps me updated, appointment was quick and efficient. Keep up the great work and thank you for the great service. More

John and Walter are Amazing Just picked up an X5 from John and Walter. Excellent service and what an amazing car Thanks for the service as always. Go see John and Walter. Just picked up an X5 from John and Walter. Excellent service and what an amazing car Thanks for the service as always. Go see John and Walter. More

Car number three. Just picked up my 3rd vehicle from Maranello, thus time working with JP, and simply wouldn't take my car purchasing anywhere else. JP was exceptional Just picked up my 3rd vehicle from Maranello, thus time working with JP, and simply wouldn't take my car purchasing anywhere else. JP was exceptional throughout, from initial search to the last of the paperwork. Would highly recommend both the dealership and JP. More

Slow leak run flat Called service department explained my slow leak issue. They booked me in the next day at my convenience. Lisa took care of me and did a terrific job Called service department explained my slow leak issue. They booked me in the next day at my convenience. Lisa took care of me and did a terrific job. She explained the whole process throughly. Since l had tire and rim protection she took care of all the paperwork and also set up a rental car. Also would like to thank Vince for all of his help. Great job guys!!! By the way Lisa has a great sense of humour....really helps with the whole customer experience. More