Maranello BMW

Best in Class Service We have had Volvo's, Audi's, and had BMW's in other regions of Canada and nothing has compared to this dealer in terms of it's professional responsive We have had Volvo's, Audi's, and had BMW's in other regions of Canada and nothing has compared to this dealer in terms of it's professional responsive service. They stand behind their work, communicate well, and charge only as needed. I can't think of what else we would ask for. More

Worse Customer experience So to be more than fair, I would just share about my experience here, and I will leave it to the public to judge .. I visited the dealership for the So to be more than fair, I would just share about my experience here, and I will leave it to the public to judge .. I visited the dealership for them to fix a problem with the passenger side headlight and to do the alignment of the headlights for my 328 Xdrive. * The first visit, they said that I need to make an appointment. * I went and created an account and booked the appointment online on a Thursday and also asked for a loaner or a shuttle service to my work. * Never received any confirmation or anything from them; so I called on Monday to confirm. They said nothing has been received so the call Centre booked me for the time anyways. * I went for the service, they checked my car in and said that the work may not be under warranty (even though I have extended warranty until 2021). * I had to wait for 30 minutes for a shuttle to take me back to work. * around noon, I called to check, and they said that the headlight should be replaced but they will tell me how much would it cost. * I heard nothing for the rest of the day and I called them around 4:30 and they said that my advisor was gone for the day so they had to find him. * They found the advisor and he told me that the shuttle driver is gone for the day but they can get me an uber to go there. That did not work for whatever technical issue they had. They asked me to get an uber and they will reimburse me. * I took an Uber (which I am yet to get reimburse for) and went there and they said they could not find the problem and what they said was related to another car because they were too busy that day. * The advisor suggested that I leave the car and they get me a rental. * I got the rental and the next day, I again called and they said yeah they could find an issue with the headlight and all they needed to do was to reassemble the headlight. * I went to get the car and had to wait for an hour or more so that they could bring the car in because they were busy. the good thing was that they did not charge me anything as they said that was part of the warranty. (good) * The next day, I saw a mark on the bumper of my car right under the headlight which is clearly a mark/scratch done by some tools (for sure not a hit). Also realized that they never aligned the headlights (both) .. * So sent them an email with the picture about the issue. * I got an email back from the advisor with a scanned copy of the walk around inspection showing that the mark was there when I checked-in. However the inspection did not have my signature on it. So clearly this was done after I left or not sure when. * I told them about the same and the advisor said bring the car so we can check. * I took the car and the service advisor was not there on the day. So I had to wait for another service advisor to check. They took some pictures of the issue and said that they need to send the pictures somewhere to see how can fix it or if they can. * did not hear back from them for three days so had to follow up again with email. * After I did not hear back from them again, I escalated it to the dealership general manager. The general manager responded to my escalation and said that they have video cameras and recordings showing that the mark did not happen during the repair and that they could see that the inspection was done. He also suggested two options: The first option is through a mobile paint specialist who will perform a spot repair to your bumper by sanding, priming and then painting over it. This will cost approximately $250. The second would be to send the vehicle directly to our body shop where they will remove the bumper, sand, prime and paint before reinstalling it. This will cost approximately $700. More

Second hand car purchase Excellent service and professionally done! I enjoyed the shopping and sales experience throughly! I would recommend Maranello BMW for sure and Yusuf f Excellent service and professionally done! I enjoyed the shopping and sales experience throughly! I would recommend Maranello BMW for sure and Yusuf for sure! Job well done tks More

Unacceptable Customer Service Experience at Maranello BMW. So very disappointed with their service. I brought my M2 in to have a noise issue with my amplifier and as it turned out I needed a new amplifier so o So very disappointed with their service. I brought my M2 in to have a noise issue with my amplifier and as it turned out I needed a new amplifier so one was to be ordered and would take two weeks to get in. No problem. I get home and I look to find that my from passenger rim has been scratched. I was pissed at this point. My OCD was on high alert and I check the car from top to bottom at this point and I found a scratch on the left rear quarter panel as well. I was not a happy guy at this point. Two and a half weeks later my amplifier was getting a lot worse now. Crackling sounds were so bad that the subwoofer channels went dead. As my luck would have it, I call the dealership and ask what is going on and I ended up speaking to the assistant Service Manager about my issue and it seems that someone had dropped the ball as my last advisor was on vacation and no one bothered to call me about my amplifier coming in. I told him about the issue with my rim getting scratched but I forgot to mention about the quarter panel getting scratched as I corrected that issue with my polisher. I bring the car in and drop it off and went over the entire car with the service advisor and the Assistant Service Manager. We all agreed that touching up the rim would be the best choice here and the car would sit underground since I keep my car spotless and scratch free. I get a call next day late afternoon that it was all done and to come in and pick it up. It was raining all morning long so I figured it was probably sitting inside most of the time and would still be clean as the service advisor said that my car has been sitting in their service bay all afternoon. I was shocked at how dirty my car was like someone drove it around and bird droppings were on my trunk and left rear rim. To top things off my seats were all sat in. Left rear was left with the headrest up, the drivers seat was flat on the floor, the passenger seat was pushed all the way back and yes the car had an additional 20 km on it. I was livid at this point thinking why would they need to take my car out on a test drive??? To make matters worse, they tell me that they must disconnect my dash cam for ‘security reasons’. I say BS to this as this is the reason I don’t trust in dealing with dealerships. To top things off the entire car was also reset to factory so I had to program everything all over again and spent 25 minutes in the car before driving back home. If a person spends their hard earned cash on a premium car (and mine is an M car!) it means that you want to and you as a car dealership should demand your staff to treat your cars with the utmost care. I also have a 2016 JCW Mini that I bring to this dealership but no issues at all on the Mini side. So what is the difference? More

New Car Lease I had a pleasure of meeting “Amir Shirazi” a few weeks back once we were invited to BMW VIP event. He was quite knowledgeable as well as patient and h I had a pleasure of meeting “Amir Shirazi” a few weeks back once we were invited to BMW VIP event. He was quite knowledgeable as well as patient and helped us a lot during the process and we got an amazing deal. I even had gone to other dealers or done search online to see if better deals existed but couldn’t get anything close. He also emailed me a few times until before delivery of my vehicle to check on me and providing updates and I’m quite thrilled with this level of customer service. I would definitely recommend anyone to come this location and deal with him because you won’t go out empty handed and without a smile on your face. Amir N More

Unacceptable Customer Service I bought a new BMW 640i from Maranello BMW last week, and picked up my car on Thursday (Apr 18, 2019) night around 7:00 PM. I found some dent on the c I bought a new BMW 640i from Maranello BMW last week, and picked up my car on Thursday (Apr 18, 2019) night around 7:00 PM. I found some dent on the car. The sales person (John) told me that this is a Demo car, and I do have excess tear and wear warranty, such small dent should be covered in the warranty. Due to the factor that it was raining outside, and I can't see the scratch clearly. The next day in the noon time (public holiday around 11:50AM) I check my car again, and found out that there are many scratches on the driver side mirror (only on this driver side mirror). The scratches are from multiple angle, both insider and outsider of the mirror were scratched, and there are some wax inside top of the mirror. I am pretty sure the damage for the mirror was due to the repairing process at the dealership. I sent the pic to the sales person on Apr 19, at 11.59AM (17 hrs after the delivery the car), and he responded at 5.52PM, and told me again that I do have the excess tear and wear warranty, for minor scratches, they will be covered by it. In addition, the car is a demo car, and they give me the discount on the car, so I should expect some minor damages on the body. (I do have his voice recorded on my phone). I went back to the dealership on Saturday (Apr 20, 2019) both Alex (Sales manager) and John saw the scratches, and they orally agreed with me that the scratches was not caused by me, and they will fix it. They asked me to go home, and waiting for their call. On Monday Apr 22, 2019. I got the response back from the dealership, and John told me that if I didn't find out these scratches on the day of delivery, they are not responsible for it. Basically they told me that the scratches are caused by me (How it’s possible for me to scratch the mirror multiple times and left the wax inside top of the mirror within 17 hrs on a public holiday???) More

Fantastic service overall! Such a smooth and great experience working with John. He got us in a vehicle we love and knew everything involved start to finish without hesitation. Such a smooth and great experience working with John. He got us in a vehicle we love and knew everything involved start to finish without hesitation. Answered all questions seamlessly and continues to do so. Very nice and easy to work with! More

Stress free shipping Maranello BMW family makes it easy and comfortable for you to make smart purchase that's right for you. Special thanks to John pavunkovic my sales con Maranello BMW family makes it easy and comfortable for you to make smart purchase that's right for you. Special thanks to John pavunkovic my sales consultant the up most professional best in the business More

Another great experience with John Pavunkovic I had dealt with JP a few years ago while he was with another dealer and the experience this time was worthy of another great review. Highly recommend I had dealt with JP a few years ago while he was with another dealer and the experience this time was worthy of another great review. Highly recommended!! Thanks again John! More

Bravo Maranello BMW and salesman superstar John Pavunkovic My Experience once again with John Pavunkovic at Marnello BMW was exceptional. He went over and above to help me and make my experience effortless and My Experience once again with John Pavunkovic at Marnello BMW was exceptional. He went over and above to help me and make my experience effortless and exciting and fun. I left yesterday a very happy camper with my new car. He spent a LONG time to make sure I knew how to work everything inside the car. I have recommended Maranello BMW and John Pavunkovic to many of my friends over the years and they all have had a similar experience. Simply put, professional, respectful and knowledgable. More