Maple Ridge Hyundai

Based on our experience with Maple Ridge Hyundai, it did not meet the level of transparency and consistency we expected. Our first experience a few months ago involved receiving specific payment figures not meet the level of transparency and consistency we expected. Our first experience a few months ago involved receiving specific payment figures over the phone from a manager, along with an invitation to come to the dealership to finalize the transaction. After making the trip and spending time at the dealership, we were informed that there had been a “mistake” regarding our trade-in appraisal. As a result, the payment presented to us was higher than the figure we had been quoted over the phone. We chose to consider this an isolated oversight and proceeded with the purchase. However, a few months later, we contacted the dealership again to discuss upgrading our vehicle. Given our previous experience, we were particularly careful to confirm the details in advance. We discussed the vehicle, the trade-in, and the payment with the same manager over the phone. We were provided with a specific payment amount and were assured that the numbers represented an excellent deal. After spending almost an hour at the dealership, we were informed that there had been a “mistake”. This time involving the buyout on our trade. The corrected figures resulted in (just like our prior experience) a significantly higher payment than what had been discussed. We cannot speak to the reasons for the discrepancies. We recognize that genuine errors can occur but we find it particularly disappointing and concerning that we experienced two very similar issues. Having two separate purchasing experiences where the payment discussed and confirmed before our arrival changed substantially leaves us with substantial concerns. Therefore, we would not recommend them to our professional or personal network, or to others considering purchasing a Hyundai. More

Our primary contact At Maple Ridge Hyundai was Mason Tuffin and he was exceptional. He asked pertinent questions to determine exactly what we wanted and didn't want in a vehicle. With that information Tuffin and he was exceptional. He asked pertinent questions to determine exactly what we wanted and didn't want in a vehicle. With that information, he showed us vehicles in our price range and with the items on our wish list. He was very thorough and patient and spent time going over the specs of the vehicles that we looked at. Because of his work, we were able to find our "new to us" vehicle. Other people we dealt with throughout the sale process were also very helpful (thank you Brad, Tyler and Ryan), they all made the experience above and beyond our expections. More

I purchased a car from this dealer about 6 months ago, on a Saturday. The salesman was good, and the car has been fine. My experience with this dealer since has been a master class in customer disservice. a Saturday. The salesman was good, and the car has been fine. My experience with this dealer since has been a master class in customer disservice. After bringing the car home and taking the time to review all of the terms of the purchase, I decided that I didn't need or want the tire and rim warranty that they sold me. So the following Monday (the very next business day), I sent an email to the dealer asking to have the warranty cancelled and refunded. I was basically told "it's standard with all our sales, and you agreed to it, so too bad for you". Additional attempts made to contact the dealer were either dismissed, or ignored outright. As someone who prefers to follow the right processes, I was basically held hostage by the dealer for months trying to get the situation rectified, and unfortunately for me (for believing that they would actually take care of their customers) I went past the window of time in the termination clause for the tire and rim warranty. Subsequent attempts to contact the management have also been ignored. If you want a car from this dealer, get another dealer to buy it from them and avoid them like the plague. More

I have had the worst experience dealing with this dealership, the manager was condesending unhelpful and lied to me. I have never had a business tell me if I was unhappy you can go elsewhere. dealership, the manager was condesending unhelpful and lied to me. I have never had a business tell me if I was unhappy you can go elsewhere. More

Amazing professional down to earth staff Love my Wah ❤️ Purchased a 2014 fully loaded Santa fe, she's a beauty Ask for Joanne, she knows her stuff ✌️ ❤️ Purchased a 2014 fully loaded Santa fe, she's a beauty Ask for Joanne, she knows her stuff ✌️ More

Salesman was not completely truthful about the financing process. Karen from financing is absolutely intolerable. process. Karen from financing is absolutely intolerable. More

I pleasantly purchased my second vehicle from this dealership and was once again happy with the sales process and friendliness of all involved. dealership and was once again happy with the sales process and friendliness of all involved. More

The dealership was very helpful to make sure I got what I was wanted and needed. They explained how the car worked, the service they offered and invited me back anytime I needed help or an explanation. I jus was wanted and needed. They explained how the car worked, the service they offered and invited me back anytime I needed help or an explanation. I just felt comfortable with the salesman and how he went out of his way to make sure I was happy and had no concerns about the vehicle I was buying. This is my second vehicle from this dealership and I tell all my friends and I will be going back to get my next vehicle. More

Recently purchased a used electric vehicle from this dealership. There was a time frame when car was needed and Marquis and CJ bent over backwards to make the transaction work. Marquis made my needs a t dealership. There was a time frame when car was needed and Marquis and CJ bent over backwards to make the transaction work. Marquis made my needs a top priority and CJ helped me navigate the cars operating system. All in all I was most certainly impressed and would not hesitate to work with Marquis in the future. Good job fellows. More

Just bought a new to me Accent from Brad he was wonderful answered all my questions and showed me the perfect car (he really listened). Thank you Brad and Maple Ridge Hyundai the service and car have been e answered all my questions and showed me the perfect car (he really listened). Thank you Brad and Maple Ridge Hyundai the service and car have been exceptional. More